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Flexera Cloud Management Platform (CMP) vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.2
Flexera CMP significantly boosts cost savings, efficiency, resource allocation, and performance, offering flexibility and accurate budget planning for tech management.
Sentiment score
6.6
ServiceNow enhances efficiency and cost savings, providing ROI within a year, despite initial costs and adoption challenges.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.1
Flexera Cloud Management Platform offers expert, efficient support and proactive outreach, enhancing reliability and user satisfaction in cloud management.
Sentiment score
6.9
ServiceNow support is praised for responsiveness and resources but experiences mixed reviews due to delays and inconsistencies.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
The support is exemplary and deserves a perfect rating.
Time to respond from support could definitely be better, as the global support timing sometimes causes delays in interactions.
 

Scalability Issues

Sentiment score
8.0
Flexera CMP scales efficiently, managing large workloads and multi-cloud environments with seamless integration and comprehensive visibility and control.
Sentiment score
7.4
ServiceNow is scalable and effective for global operations, though performance issues and pricing concerns exist for some users.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.2
Users praise Flexera CMP for its stability and reliability, handling multiple cloud environments with minimal bugs and strong uptime.
Sentiment score
7.7
ServiceNow is widely praised for its stability and reliability, with efficient support and minimal downtime, making it dependable.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
I rate the stability of ServiceNow as a nine on a scale of one to ten.
 

Room For Improvement

Flexera CMP needs improved automation, third-party integrations, cost management, support, documentation, pricing clarity, and more accurate billing.
ServiceNow needs to enhance user interface, licensing, support, integration, and analytics to improve user experience and satisfaction.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
 

Setup Cost

Flexera Cloud Management Platform offers subscription-based pricing, providing value through features for cost optimization, governance, and automation despite higher costs.
ServiceNow is costly with complex licensing, requiring negotiation and flexibility, especially burdensome for small and regional businesses.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Flexera CMP excels in cost management, automation, multi-cloud integration, reporting, deployment ease, and scalability, improving efficiency and visibility.
ServiceNow offers flexible customization, fast development, and strong integration, enhancing efficiency across IT, HR, and finance with robust reporting.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
 

Categories and Ranking

Flexera Cloud Management Pl...
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
Cloud Management (32nd)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Flexera Cloud Management Platform (CMP) and ServiceNow aren’t in the same category and serve different purposes. Flexera Cloud Management Platform (CMP) is designed for Cloud Management and holds a mindshare of 2.0%, up 0.8% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.5% mindshare, down 26.9% since last year.
Cloud Management Market Share Distribution
ProductMarket Share (%)
Flexera Cloud Management Platform (CMP) 2.0%
VMware Aria Automation9.8%
Morpheus7.7%
Other80.5%
Cloud Management
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
ServiceNow21.5%
JIRA Service Management8.8%
BMC Helix ITSM8.1%
Other61.6%
IT Service Management (ITSM)
 

Featured Reviews

reviewer2035479 - PeerSpot reviewer
Good CMPs for cloud provisioning and excellent scalability
There is a problem with integration due to invalid private node security certificates. However, the issue can be resolved by correcting the certificates. Getting OEMs like Huawei or Morpheus to change their products is difficult, but we found a middle ground where both Huawei and Morpheus can integrate seamlessly through Terraform. So far, the integration has been successful, but it may create a problem when the platform is under a huge load of 46 million students. We have already requested the World Bank and universities to build their case. If that kind of situation arises, they can approach Huawei and Morpheus or go with Plexadera in the end. Although the RSP or SMAX are built around Morpheus specifications specifically, we still have more certified engineers in Pakistan to win that project. The higher education commission of Pakistan has already taken up the matter with both Morpheus and Huawei. VMware refused to do anything, but Huawei has agreed to change the certificate if there is an issue. We have already identified the issue, so they will correct it if the cloud solution is finally deployed for that number of students.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Performing Arts
8%
Insurance Company
8%
University
6%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise163
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

RightScale Cloud Management Platform, MultiCloud Platform
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft Azure, Google Cloud Platform, Rackspace, Softlayer, Cloudstack, OpenStack, Vmware
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Nutanix, VMware, IBM and others in Cloud Management. Updated: September 2025.
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