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Flexera Cloud Management Platform (CMP) vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.2
Flexera CMP significantly boosts cost savings, efficiency, resource allocation, and performance, offering flexibility and accurate budget planning for tech management.
Sentiment score
6.5
ServiceNow enhances efficiency and ROI, with benefits outweighing costs through improved integration, automation, and project management capabilities.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.
Programmer Analyst at Cognizant
The return on investment is good when implementing for ourselves and for other clients.
Service Now Developer at Bangmetric services pvt ltd
 

Customer Service

Sentiment score
7.1
Flexera Cloud Management Platform offers expert, efficient support and proactive outreach, enhancing reliability and user satisfaction in cloud management.
Sentiment score
7.0
ServiceNow's support is praised for responsiveness and expertise but experiences vary; improvements in certain areas are suggested.
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
8.0
Flexera CMP scales efficiently, managing large workloads and multi-cloud environments with seamless integration and comprehensive visibility and control.
Sentiment score
7.4
ServiceNow offers scalable solutions and robust architecture, favored by businesses despite occasional latency and high licensing costs.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
ServiceNow's scalability is very good as it can be deployed in each environment.
Consultant at National Australian Bank
 

Stability Issues

Sentiment score
7.2
Users praise Flexera CMP for its stability and reliability, handling multiple cloud environments with minimal bugs and strong uptime.
Sentiment score
7.7
ServiceNow is praised for stability and reliability, with occasional latency and technical issues quickly resolved by support.
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
Service Now Developer at Bangmetric services pvt ltd
 

Room For Improvement

Flexera CMP needs improved automation, third-party integrations, cost management, support, documentation, pricing clarity, and more accurate billing.
ServiceNow needs improvements in pricing, UI, automation, security, support, and API functionality for better usability and flexibility.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

Flexera Cloud Management Platform offers subscription-based pricing, providing value through features for cost optimization, governance, and automation despite higher costs.
ServiceNow's high pricing concerns users, but its scalability and integration justify costs for larger enterprises, with negotiation opportunities.
ServiceNow's pricing can be justified if more functionality is required.
Service Now Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

Flexera CMP excels in cost management, automation, multi-cloud integration, reporting, deployment ease, and scalability, improving efficiency and visibility.
ServiceNow offers flexibility, customization, cloud accessibility, and robust features for enhancing efficiency, productivity, and streamlined business operations.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Service Now Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

Flexera Cloud Management Pl...
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
Cloud Management (32nd)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
227
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)
 

Mindshare comparison

Flexera Cloud Management Platform (CMP) and ServiceNow aren’t in the same category and serve different purposes. Flexera Cloud Management Platform (CMP) is designed for Cloud Management and holds a mindshare of 2.1%, up 1.5% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 14.9% mindshare, down 24.2% since last year.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Flexera Cloud Management Platform (CMP)2.1%
VMware Aria Automation5.6%
VMware Aria Operations4.0%
Other88.3%
Cloud Management
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow14.9%
JIRA Service Management7.0%
BMC Helix ITSM5.4%
Other72.7%
IT Service Management (ITSM)
 

Featured Reviews

reviewer2035479 - PeerSpot reviewer
Business Development Manager at a tech services company with 201-500 employees
Good CMPs for cloud provisioning and excellent scalability
There is a problem with integration due to invalid private node security certificates. However, the issue can be resolved by correcting the certificates. Getting OEMs like Huawei or Morpheus to change their products is difficult, but we found a middle ground where both Huawei and Morpheus can integrate seamlessly through Terraform. So far, the integration has been successful, but it may create a problem when the platform is under a huge load of 46 million students. We have already requested the World Bank and universities to build their case. If that kind of situation arises, they can approach Huawei and Morpheus or go with Plexadera in the end. Although the RSP or SMAX are built around Morpheus specifications specifically, we still have more certified engineers in Pakistan to win that project. The higher education commission of Pakistan has already taken up the matter with both Morpheus and Huawei. VMware refused to do anything, but Huawei has agreed to change the certificate if there is an issue. We have already identified the issue, so they will correct it if the cloud solution is finally deployed for that number of students.
Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
7%
Financial Services Firm
7%
Computer Software Company
7%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise171
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

RightScale Cloud Management Platform, MultiCloud Platform
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft Azure, Google Cloud Platform, Rackspace, Softlayer, Cloudstack, OpenStack, Vmware
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Nutanix, Broadcom, IBM and others in Cloud Management. Updated: March 2026.
886,468 professionals have used our research since 2012.