We currently use vCenter Orchestrator's pre-built workflow templates for our IT processes. The templates are flexible, allowing us to create and convert processes simply and manage patches. Regarding integration capabilities, we do not integrate any third-party tools. We exclusively use VMware products. The integration within the VMware infrastructure is limited to Single Sign-On (SSO). I have not created any workflows in vCenter Orchestrator as workflows are only used for change management. I have not encountered any drag and drop interface. The version control and logging features of vCenter Orchestrator have significantly improved the reliability of our automated processes, particularly during upgrades or patching to the cluster-wise. Previously, it would be done on a one-to-one cluster or one-to-one host basis, but now we only need to monitor it for upgrading or patching the entire cluster. I cannot comment on the pricing and licensing of vCenter Orchestrator as these aspects are managed by our onsite counterpart. Overall, I rate vCenter Orchestrator 8 out of 10. The rating reflects occasional delays in support response times and portal stability issues.
