FireMon Asset Manager vs ServiceNow comparison

Why PeerSpot?

FireMon and ServiceNow are both solutions in the IT Asset Management category. FireMon is ranked #11 with an average rating of 8.0, while ServiceNow is ranked #1 with an average rating of 8.6. Additionally, 100% of FireMon users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and FireMon Asset Manager are competitors in the IT service and security management sectors. ServiceNow often has better pricing and support, while FireMon Asset Manager is perceived as superior in feature depth, making it a worthwhile investment.

Features: ServiceNow focuses on workflow automation, integration capabilities, and service management efficiency. FireMon Asset Manager emphasizes robust security policy management, real-time network monitoring, and network security.

Ease of Deployment and Customer Service: ServiceNow offers flexible cloud-based deployment and comprehensive support. FireMon Asset Manager is known for a straightforward installation process and effective security asset management.

Pricing and ROI: ServiceNow generally has a higher setup cost but offers extensive ROI through broad service management. FireMon Asset Manager, with lower initial costs, enhances ROI by improving security management and compliance.

To learn more, read our detailed FireMon Asset Manager vs. ServiceNow Report (Updated: September 2026).

Buyer's Guide

FireMon Asset Manager vs. ServiceNow

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Marck Chanpagne

Business Continuity And Disaster Recovery Manager at Cadence Bank

Continuous asset discovery has strengthened audits and BCDR planning but reporting needs improvement

FireMon Asset Manager supports my disaster recovery and business continuity planning through continuous real-time discovery, which is the foundation of everything. The fact that it's not a point-in-time scan, but ongoing, passive and active discovery, means my inventory is always current. That's what makes it useful for BCDR, where stale data is dangerous. The best features FireMon Asset Manager offers include leak path detection, which is genuinely valuable. It identifies rogue internet connectivity, unauthorized connections, and paths in and out of the network that shouldn't exist. In a bank, that's both a security concern and a BCDR concern because undocumented network paths create recovery risks I don't know I have. The topology mapping is also excellent. Being able to visualize how assets connect to each other and to the network helps my BCDR team understand dependencies between systems, which is critical for sequencing recovery procedures correctly. If I'm recovering a system, I need to know what it depends on and what depends on it. FireMon Asset Manager has positively impacted my organization primarily on our audit and examination posture. Before FireMon Asset Manager, when examiners asked about our asset inventory, I was presenting data I knew had gaps and hoping nobody looked too closely. Now I can walk into an examination with a continuously updated, discovery-validated asset inventory and answer those questions with confidence. That's a qualitative shift, but it has real consequences. Examination findings in banking are not trivial. This shift has led to measurable outcomes, such as reducing the time to compile our annual BIA asset inventory from roughly three weeks of manual effort down to essentially a report pull. That's significant staff time saved. I've also seen our CMDB accuracy improve. FireMon Asset Manager's continuous discovery keeps finding things that manual processes miss. And from a regulatory standpoint, I've had two examinations since deploying FireMon Asset Manager, and in both cases, the asset inventory questions that were previously a weakness in our program were answered cleanly. That's the metric that matters most in a regulated banking environment.

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Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In our fund management and fund reconciliation process, we had a lot of headcount. Automation has significantly reduced our FTE count, investing that IT personnel into other work. Also, the quality of the work has slightly improved."

"Most of the features are valuable."

"Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature."

"Movement on cloud architecture according to me provided by AA2019, will be most beneficial as it will be easy to use and will provide flexibility."

"I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors."

"The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards."

"My experience with Automation Anywhere is quite good because we can automate the whole end-to-end process with no human intervention, and we are able to focus on higher-value activities rather than working on the same repetitive tasks, which is quite important and gives the highest impact to the business as well."

"I find the terminal emulator feature very valuable, particularly in how it interacts with IBM mainframe automation."

More Automation Anywhere pros

"FireMon Asset Manager supports my disaster recovery and business continuity planning through continuous real-time discovery, which is the foundation of everything."

"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."

"FireMon Asset Manager fills a genuine gap in network security visibility that many organizations underestimate."

"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."

"Now I can walk into an examination with a continuously updated, discovery-validated asset inventory, and I can answer those questions with confidence."

"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."

"Its integrated process data-model is a feature that's valuable for us."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"As far as I'm aware, it scales beautifully, you just throw another stack or two or 20 at it and off you go."

"ServiceNow manages and maintains our ITOM/ITIL daily operations; it is a core piece of our environment that will only continue to grow."

"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."

"Over the years, ServiceNow has streamlined my IT service management processes to a very standard level."

"It uses a common base of data and allows different types of records to pull from that same base of data."

"The solution's initial setup process is easy."

More ServiceNow pros

Cons

"We also got a tool from Automation Anywhere that was supposed to fix or patch a problem, but it didn't work. It was a horrible, pathetic product that they brought out when it wasn't ready."

"I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers."

"MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot."

"We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."

"IQ Bot should have an easier way to tag the document's source after extracting information from the document. (Which group does the document or a transaction belong to)."

"My main issue with Automation Anywhere might be the logging of bots and getting more detailed feedback of what my bot is doing, step by step. It is hard to track fine-tuning in larger codes."

"The overall product in Automation Anywhere is good, but they need to improve a little bit on the overall architecture side."

"As of now IQ Bot only takes/fetches the record of the places that we have marked. e.g. Invoices fields that are dynamic in nature are very difficult to fetch the data from the scan copy. If this feature gets added, it will save a lot of time for developers."

More Automation Anywhere cons

"I find that FireMon Asset Manager's reporting customization is more limited than I would like."

"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."

"FireMon Asset Manager can be improved in reporting customization, which is more limited than I'd prefer."

"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."

"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."

"The biggest friction point or frustration I have encountered with FireMon Asset Manager is the support experience being inconsistent."

"Just ease of use for people who aren't very technically savvy."

"To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost."

"Their technical support is not so good."

"Sometimes there is not enough information about releases. For example, right now we have an issue understanding what the roadmap is for the Scaled Agile Framework."

"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"Upgrades through the years have been pretty tough."

"My first instance was a June 2011 instance, and upgrading was a nightmare from that point."

More ServiceNow cons

Pricing and Cost Advice

"It's a bit expensive compared to other RPA tools on the market."

"AA comes at a more affordable price than the other tools."

"The solution is quite expensive. Not every organization can consider this option."

"Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well."

"Subscription for Automation Anywhere (AA) is paid yearly."

"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."

"We have seen ROI on one of the process, but not on the other processes yet."

"This solution costs approximately $3,500 USD per license."

More Automation Anywhere pricing and cost advice

"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."

"Certainly, from a product-platform perspective, the price is not too bad."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"The licensing expenses are excessively high."

"The setup cost is high compared to others, especially when the scope is not fixed."

"Getting the solution up and running is expensive."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The solution is expensive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

Outsourcing Company

23%

Comms Service Provider

16%

Media Company

10%

Insurance Company

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for FireMon Asset Manager?

My experience with pricing, setup cost, and licensing reveals that it's not inexpensive. The license cost is manageab...

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What needs improvement with FireMon Asset Manager?

The biggest friction point or frustration I have encountered with FireMon Asset Manager is the support experience bei...

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What is your primary use case for FireMon Asset Manager?

My main use case for FireMon Asset Manager is continuous network asset discovery and visibility. We have a complex hy...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...

See all answers

Comparisons

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Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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BMC Helix Discovery vs FireMon Asset Manager

Compared 15% of the time

OpenText Network Operations Management vs FireMon Asset Manager

Compared 13% of the time

ThreatAware vs FireMon Asset Manager

Compared 8% of the time

Aruba Airwave vs FireMon Asset Manager

Compared 8% of the time

USU Valuemation vs FireMon Asset Manager

Compared 7% of the time

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IBM Maximo Application Suite vs ServiceNow

Compared 7% of the time

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

FireMon Asset Manager

September 2026

Download FireMon Asset Manager product report

Buyer's Guide

ServiceNow

September 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

FireMon

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?

Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.

What benefits and ROI can users expect from FireMon Asset Manager?

Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

FireMon Asset Manager vs. ServiceNow

September 2026

Free Report: FireMon Asset Manager vs. ServiceNow

Find out what your peers are saying about FireMon Asset Manager vs. ServiceNow and other solutions. Updated: September 2026.

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