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FireMon Asset Manager vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FireMon Asset Manager
Ranking in IT Asset Management
11th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
232
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of FireMon Asset Manager is 0.8%, up from 0.1% compared to the previous year. The mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow12.9%
FireMon Asset Manager0.8%
Other86.3%
IT Asset Management
 

Featured Reviews

AN
Director of Delivery for IT and Cybersecurity at IMRI
Quickly discovers large IP address spaces, integrates seamlessly, and is easy to maintain
The fact that Asset Manager provides us with accurate updated asset information and details, is important for us. When FireMon Asset Manager is properly configured the data it provides is comprehensive. I have used Asset Manager to create dashboards for certificate monitoring to identify out-of-date certificates. I've also used it for operational technology, like industrial control system-type monitoring. They work well. They're a great resource when we're trying to learn more about our network, find a gap, or discover if something isn't being monitored that we need to be monitoring. The speed at which Asset Manager can discover large IP address spaces is impressive. It discovers things relatively quickly and with relatively minimal configuration and setup. Asset Manager's benefits became evident soon after implementation. Real-time data provided immediate clarity; even simple queries quickly demonstrated its value. Asset Manager identified unauthorized devices on the network, prompting a review of connections between various generative networks. In simpler terms, I discovered unexpected devices, addressed a potential security breach by isolating them, and identified additional unauthorized connections. This has a clear impact on overall network security. We have configured FireMon APIs for alerting.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."
"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."
"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"You can have it installed and up and running within hours if you know what you're doing."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The way it can integrate with other applications and be a central hub for anything we need to do, plus the fact that it's cloud based, is huge for us."
"ServiceNow can be used for service requests and change management."
"It has an excellent capability to integrate different access points."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow is open and does not restrict you from doing a lot of things, giving you a lot of flexibility to integrate, build legacy applications, and providing a lot of functionalities."
 

Cons

"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."
"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."
"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"Needs additional software titles and easier normalization."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality."
"ServiceNow's mobile app should be seamless and it is not right now."
"ServiceNow has a user interface that mimics a web-base and is easy on the eyes however, it is too fluid."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
 

Pricing and Cost Advice

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."
"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."
"The licenses are expensive."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"We are happy with the pricing."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"Certainly, from a product-platform perspective, the price is not too bad."
"ServiceNow's pricing is comparatively higher than Helix's."
"The setup cost is high compared to others, especially when the scope is not fixed."
"Getting the solution up and running is expensive."
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Top Industries

By visitors reading reviews
Comms Service Provider
19%
Construction Company
14%
Insurance Company
10%
Outsourcing Company
10%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

What is your experience regarding pricing and costs for FireMon Asset Manager?
FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.
What needs improvement with FireMon Asset Manager?
We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...
What is your primary use case for FireMon Asset Manager?
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.
 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about FireMon Asset Manager vs. ServiceNow and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.