Try our new research platform with insights from 80,000+ expert users

FireMon Asset Manager vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FireMon Asset Manager
Ranking in IT Asset Management
13th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
221
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of FireMon Asset Manager is 0.1%. The mindshare of ServiceNow is 20.9%, down from 27.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Chan Lung - PeerSpot reviewer
Works very well as a single platform for policy management and audit compliance
The dashboard clearly shows the policies of a network environment. We can see which policies are critical or are always being used. We can also see which ones are not being used or have not been modified in a long time. We can see all the ports that the applications are using. We have all this information in the dashboard. After deployment, FireMon Asset Manager automatically shows the network topology. However, the dashboard is pretty fixed. It is not flexible. If I need to modify the dashboard, I need the help of their customer support. FireMon has streamlined policy deployment across multiple firewalls, making it easier to quickly implement changes. It has also improved our ability to comply with audits and be compliant with PCI DSS and ISO 27001 standards. The efficiency of deploying policies has increased significantly. The information provided by FireMon Asset Manager is helpful in making an organization's environment secure. It makes customers look into their policies and see if they need to be modified.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."
"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."
"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The most valuable feature is that this is a Cloud solution."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"The most valuable feature is the flexibility of development for customization."
"You can scale the solution."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"Simplicity of Change Manager."
 

Cons

"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."
"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."
"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The pricing of the solution could be better. It's a bit high."
"I do not like the user interface."
"There is inherent complexity with this tool because of the number of things that it can do."
"I have a problem with the way the solution's price is calculated."
"Making a mobile version would be helpful."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Compared to other products that I have been using, it is not as user-friendly."
 

Pricing and Cost Advice

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."
"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"Getting the solution up and running is expensive."
"Certainly, from a product-platform perspective, the price is not too bad."
"There is an annual subscription to use this solution."
"The mandatory minimum is US$ 20,000 for licensing."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
857,162 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
22%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for FireMon Asset Manager?
FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.
What needs improvement with FireMon Asset Manager?
We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...
What is your primary use case for FireMon Asset Manager?
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

No data available
 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about FireMon Asset Manager vs. ServiceNow and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.