

ManageEngine Log360 and Trellix Helix Connect compete in the security and log management sector. Trellix Helix Connect appears to have an advantage with its advanced AI capabilities and flexible integrations.
Features: ManageEngine Log360 provides a modular architecture with comprehensive log monitoring, enabling actions across various server types. It focuses on report consolidation, supporting diverse network components. Trellix Helix Connect shines with AI-driven analysis and quick integration features, offering over 400 connectors and a robust XDR platform.
Room for Improvement: ManageEngine Log360 needs better flexibility and ease of use, notably in its cloud version and data retention. It also requires more automation and advanced features like XDR. Trellix Helix Connect could enhance its integration capabilities and reduce false positives. Its dashboard and interactive interface need improvements, and pricing strategies should be reassessed.
Ease of Deployment and Customer Service: ManageEngine Log360 mainly offers on-premises solutions, suitable for organizations with existing infrastructure but limiting for those adopting cloud strategies. Trellix Helix Connect supports both cloud deployments, appealing to cloud-oriented businesses. ManageEngine's customer service is responsive, while Trellix's support is efficient but sometimes inconsistent due to recent mergers.
Pricing and ROI: ManageEngine Log360 is cost-effective with medium-range pricing, providing good value with its toolset, though ROI varies. Trellix Helix Connect is positioned competitively yet is perceived as expensive, primarily targeting enterprises. It offers limited hidden costs, and its advanced capabilities justify investment for large-scale operations. Both solutions give satisfactory ROI when aligned with business needs.
If unauthorized personnel attempt to add logs, the monitoring informs the administrator, enabling them to act promptly, leading to savings in both time and money for the company.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
I would rate their technical support as nine out of ten.
The support provided by ManageEngine Log360 is fantastic.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
We backed up the database and completed the recovery with the application, proving it is reliable for disaster recovery.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
Without needing to purchase an add-on module, ManageEngine Log360 should include more in-depth reporting capabilities in the current module.
Log360 currently cannot gather information from Intune logs or cloud-integrated systems.
At minimum, PostgreSQL support should reach the MS SQL level of features and support that ManageEngine Log360 presents.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
The price is suitable from a perspective of different pricing options.
It is not the cheapest, but also not the most expensive solution.
All mandatory regulatory compliance reports are available with the integrated system, and companies can easily customize reports without coding to meet their policy or reporting requirements.
ManageEngine Log360 could integrate with all systems, making it possible to integrate everything to the central location, which made it a useful and necessary tool.
ManageEngine Log360 was selected because AlienVault was moving strictly away from on-premises to the cloud, and an on-premises solution was required.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| ManageEngine Log360 | 1.7% |
| Trellix Helix Connect | 1.0% |
| Other | 97.3% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
Log360 is your one-stop solution for all log management and network security challenges. It is an integrated solution that combines EventLog Analyzer and ADAudit Plus into a single console to help you manage your Active Directory auditing and network security easily.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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