ManageEngine Log360 and Trellix Helix Connect compete in the security and log management category. Trellix Helix seems to have the upper hand due to its advanced AI capabilities and strong automation, aligning well with modern cloud-first strategies.
Features: ManageEngine Log360 offers modularity for custom setups, comprehensive compliance reporting, and User Behavior Analytics. These features provide strategic options for monitoring and a unified dashboard interface. Trellix Helix includes strong automation, AI capabilities for incident resolution, and robust email security integration, effectively preventing threats like phishing.
Room for Improvement: ManageEngine Log360 could improve cloud integration, simplify backup processes, and enhance reporting capabilities. Users mention challenges with Active Directory integrations and some slowness in the on-premises solution. Trellix Helix users suggest improvements in third-party integration, better interface management, and more attractive pricing despite its effective cloud-native design.
Ease of Deployment and Customer Service: ManageEngine Log360 users are satisfied with technical support, though deployment can be challenging for those unfamiliar with its setup. Its on-premises focus is less flexible compared to Trellix Helix's cloud infrastructure. Trellix Helix offers cloud and hybrid deployment options with varying support experiences, generally positive, especially in cloud environments.
Pricing and ROI: ManageEngine Log360 is considered expensive but offers valuable ROI through its comprehensive features, allowing modular pricing to reduce costs. Trellix Helix is also seen as costly, particularly suited to enterprise deployments, yet cost-effective when bundled with other FireEye products. Both provide substantial ROI, though cost may limit accessibility for smaller businesses considering Helix.
If unauthorized personnel attempt to add logs, the monitoring informs the administrator, enabling them to act promptly, leading to savings in both time and money for the company.
I would rate their technical support as nine out of ten.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
The technical support from ManageEngine is very good.
We support the largest companies in the world and can cater to large environments.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Log360 currently cannot gather information from Intune logs or cloud-integrated systems.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The price is suitable from a perspective of different pricing options.
It is not the cheapest, but also not the most expensive solution.
All mandatory regulatory compliance reports are available with the integrated system, and companies can easily customize reports without coding to meet their policy or reporting requirements.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
Log360 is your one-stop solution for all log management and network security challenges. It is an integrated solution that combines EventLog Analyzer and ADAudit Plus into a single console to help you manage your Active Directory auditing and network security easily.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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