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Fidelis Elevate vs Sophos MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users experienced increased ROI with Fidelis Elevate due to improved threat detection, prevention, automation, analytics, and overall security efficiency.
Sentiment score
7.7
Sophos MDR delivers 24/7 threat protection with cost savings by reducing the need for additional IT specialists and minimizing staffing expenses.
It allows them to have access to a SOC-like service without the associated costs.
 

Customer Service

Sentiment score
9.0
Customers rate Fidelis Elevate's technical support as excellent with high satisfaction due to helpfulness, perfect assistance, and seamless communication.
Sentiment score
7.2
Sophos MDR customer service is highly rated for responsiveness, 24/7 availability, and technical expertise, despite occasional delays.
Sophos offers different support levels depending on the severity of the issues, which ensures timely assistance.
 

Scalability Issues

Sentiment score
8.0
Fidelis Elevate is highly rated for scalability, easily accommodating storage, resources, and licenses for small to enterprise-level organizations.
Sentiment score
7.8
Sophos MDR offers strong scalability and easy expansion, appealing to both small and large enterprises despite minor integration challenges.
Sophos MDR seems to have no limitations on scalability.
 

Stability Issues

Sentiment score
8.1
Users find Fidelis Elevate stable with minor issues, usually resolved promptly, resulting in high stability ratings.
Sentiment score
8.2
Sophos MDR is generally rated highly for stability, despite some concerns about update failures and RAM usage.
I would rate the stability as very reliable.
 

Room For Improvement

Fidelis Elevate users criticize its Windows Server dependency, endpoint report quality, complexity, cost, and email security efficacy.
Sophos MDR offers enhanced features but needs improvements in integration, reporting, customer support, pricing flexibility, and advanced AI capabilities.
 

Setup Cost

Sophos MDR offers competitive subscription-based pricing with flexible negotiations, balancing cost with comprehensive 24/7 security features.
The solution is cost-efficient, especially for small customers who cannot justify the expense of setting up an internal SOC.
 

Valuable Features

Fidelis Elevate excels in network visibility, remote access, data retrieval, anomaly detection, and cross-platform incident response tools.
Sophos MDR provides advanced threat hunting, integration, rapid response, and comprehensive cybersecurity, acting as a mini SOC.
The most valuable feature of Sophos MDR is that it offers a monitoring service directly from the OEM, which is beneficial for SMB customers who cannot afford a SOC.
 

Categories and Ranking

Fidelis Elevate
Ranking in Managed Detection and Response (MDR)
24th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Endpoint Detection and Response (EDR) (32nd), Threat Deception Platforms (6th), SSL/TLS Decryption (2nd), Network Detection and Response (NDR) (12th), Extended Detection and Response (XDR) (24th)
Sophos MDR
Ranking in Managed Detection and Response (MDR)
4th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Managed Detection and Response (MDR) category, the mindshare of Fidelis Elevate is 0.4%, up from 0.2% compared to the previous year. The mindshare of Sophos MDR is 6.0%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Mostafa Ameen - PeerSpot reviewer
Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The challenge arises when attempting to rectify protection rules, causing confusion. It would be beneficial to enhance Rigixs Query. I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls.
Shaun Gordon - PeerSpot reviewer
Extensive data lake, ease of use is great and you can really get started very quickly
Sophos MDR is a service. MDR is managed detection and response. It's a managed security service. So instead of having an anti-malware, which in Sophos' case would be Intercept X, with MDR, they add human-led threat hunting. It's a managed service. So it's not a product that you sell the client per se. You're selling them a service, which is almost like an SLA, and that includes Cloud MDR. MDR is not a product. It's a service. The reality is that when it comes to the likes of SentinelOne, McAfee, CrowdStrike, ESET, and all the other players out there, they're single-product security companies. CrowdStrike is an anti-malware. That's one thing. ESET, same thing. But if you look at the other vendors, within the appliances, you're looking at Fortinet, Palo Alto, and Checkpoint. They only sell firewalls. That's all they do. When you deal with Sophos, they are the entire product suite. They sell firewalls. They sell Intercept X, which is their anti-malware, Intercept X for Server with anti-malware, email protection with ties into Office 365, and Sophos Plus encryption. All of these security products pull telemetry. So every time somebody hits a firewall, it's called, for argument's sake, that goes into their central data lake. All the firewalls around the world add that information to a data lake. Now, when you're dealing with Sophos, because of their exposure, because they've got so many different products, their data lake is a lot more extensive than competing vendors because they're not relying on one threat factor. They're not relying on one area of expertise. They're a global company. So, I can't compare their telemetry, for instance, to the likes of CrowdStrike. If CrowdStrike has probably started doing appliances, then the users will get that benefit as well. Sophos is the only vendor that does do that. It's like hiring a security team. Sophos do things differently in that they've got more telemetry and more insight into a network because they offer a variety of products. The other part about it is Sophos MDR; the service, unlike other vendors like CrowdStrike, is not limited to their products. If you are running CrowdStrike in your company, for instance, you can get their integration packs, in which case Sophos will manage your CrowdStrike system for you. Whereas with CrowdStrike, it's only CrowdStrike. You are locked into that vendor. So Sophos offers that flexibility. It's a multi-vendor service as opposed to SentinelOne or CrowdStrike, which is a single-vendor service. For instance, if I'm running Sophos, I would like to go with CrowdStrike MDR. I would have to remove my entire security investment, in this case, Sophos, and reinstall CrowdStrike in order to use their service. Sophos doesn't have that problem. If you've got CrowdStrike and you've already invested in CrowdStrike, cool. You stay on CrowdStrike. They will still manage it for you.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
11%
Government
8%
Manufacturing Company
7%
Computer Software Company
19%
Manufacturing Company
8%
Educational Organization
6%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Fidelis Elevate?
It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly
What is your experience regarding pricing and costs for Fidelis Elevate?
It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high. We lose customers for price. It's not always worth it for them. Even for enterprise...
What needs improvement with Fidelis Elevate?
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The ch...
What do you like most about Sophos MDR?
The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents.
What needs improvement with Sophos MDR?
There could be improvement in features like more detailed reporting for the end customer. For example, reports should be in simple language that is easy to read and understand for management level ...
What advice do you have for others considering Sophos MDR?
On the topic of improvements, if Sophos MDR offers better pricing on endpoints, it could be even more attractive. Additionally, Sophos offers breach compensation, which is a very appealing factor. ...
 

Also Known As

Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network
Sophos Managed Threat Response
 

Overview

 

Sample Customers

First Midwest Bank
Information Not Available
Find out what your peers are saying about Fidelis Elevate vs. Sophos MDR and other solutions. Updated: April 2025.
857,028 professionals have used our research since 2012.