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ESET PROTECT Enterprise vs Vectra AI comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
ESET PROTECT Enterprise offers excellent ROI with strong security, cost-effectiveness, and user satisfaction prompting switches from competitors.
Sentiment score
7.1
Vectra AI enhances security efficiency, reduces threat response times, and offers cost-effective risk management compared to other solutions.
There was money saving from using ESET PROTECT Enterprise, which is why I switched from CrowdStrike to ESET.
The return on investment is excellent due to its functionality and ease of installation.
 

Customer Service

Sentiment score
8.7
ESET PROTECT Enterprise's customer support is praised for being responsive, knowledgeable, and effective, despite occasional redirection to resellers.
Sentiment score
8.2
Vectra AI's customer service is responsive, knowledgeable, and generally praised, though complex issues might experience occasional delays.
The tech support from ESET is amazing, and I would rate it as ten out of ten.
Even if support is addressing my problem, if the two issues I mentioned are not resolved, then the support process is not complete.
They are very responsive and help in solving issues quickly.
The support is quite reliable depending on the service engineer assigned.
When I create tickets, the response is fast, and issues are solved promptly.
 

Scalability Issues

Sentiment score
8.1
ESET PROTECT Enterprise offers robust scalability, easily expanding licenses for large deployments, though server-level enhancements may benefit.
Sentiment score
7.5
Vectra AI is scalable and flexible, easily integrating with cloud platforms, but may require planning and can be costly.
It can efficiently scale up to thousands of devices in an organization without issues.
I have used many products before, and this solution is definitely scalable.
It is better suited for workstations rather than server environments.
 

Stability Issues

Sentiment score
7.8
ESET PROTECT Enterprise is stable but occasionally disrupts work with update-related restarts; users seek improved notifications.
Sentiment score
8.0
Vectra AI is praised for stability, requiring minimal maintenance, with efficient updates and quick issue resolution ensuring reliable performance.
When it performs an update, ESET PROTECT Enterprise should request permission for restarting because otherwise, users lose their work.
The solution is stable, and I have not encountered any glitches.
The solution is very, very stable.
 

Room For Improvement

ESET PROTECT Enterprise requires improved remote deployment, performance, automation, flexibility, documentation, and affordability to enhance user experience.
Vectra AI needs better visibility, integration, flexibility, reporting, and customization, plus improved UI, detection accuracy, and endpoint coverage.
Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers.
They need to reduce the number of notifications on the endpoints.
ESET PROTECT Enterprise makes the system a little slow sometimes and updates occur at startup.
ExtraHop's ability to decrypt encrypted data is a feature that Vectra AI lacks.
You need to have a Linux server, and from the Linux server, you must perform AI tasks, and there is a lot to be handled in the back end.
Neither Vectra nor Darktrace have a function like a status health check on my log sources and traffic sources.
 

Setup Cost

ESET PROTECT Enterprise users consider pricing reasonable, competitive, and offering good value despite occasional price increases.
Vectra AI's pricing varies; it's seen as costly yet competitive for quality, with complex licensing needing simplification.
I pay 40 dollars per agent annually, which is cheaper than 60 dollars per agent for Check Point.
We recently paid fourteen dollars and thirty-six cents per unit for 20 users, which is reasonable.
Comparing it to other solutions in the market, it was slightly higher.
Vectra is cheaper in terms of pricing and features compared to Darktrace.
It is very acceptable when you compare it with Darktrace, for example.
 

Valuable Features

ESET PROTECT Enterprise provides robust network monitoring, efficient management, automated tasks, reliable EDR, and secure, low-resource antivirus protection.
Vectra AI excels in threat detection, risk management, and seamless integration, enhancing security operations with AI-driven insights.
It allows simple whitelisting and has a learning mode for new installations, which reduces false positives by adapting to typical user habits.
Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.
One of the strong features of ESET PROTECT Enterprise is its ability to work well on old computers.
The main feature of Vectra AI that I find valuable is its focus on the user interface and its approximately two hundred algorithms based on artificial intelligence and machine learning.
There are extensive out-of-box detection capabilities.
 

Categories and Ranking

ESET PROTECT Enterprise
Ranking in Extended Detection and Response (XDR)
20th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
15
Ranking in other categories
Anti-Malware Tools (11th)
Vectra AI
Ranking in Extended Detection and Response (XDR)
14th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
45
Ranking in other categories
Intrusion Detection and Prevention Software (IDPS) (4th), Network Detection and Response (NDR) (2nd), Identity Threat Detection and Response (ITDR) (10th), AI-Powered Cybersecurity Platforms (6th)
 

Mindshare comparison

As of June 2025, in the Extended Detection and Response (XDR) category, the mindshare of ESET PROTECT Enterprise is 0.7%, up from 0.3% compared to the previous year. The mindshare of Vectra AI is 3.4%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR)
 

Featured Reviews

Cees Van Den Haak - PeerSpot reviewer
A reliable solution that offers enterprise protection
Our primary use case involves approximately 180 workstations, 180 laptops, and office protection in our environment ESET PROTECT Enterprise is reliable.  The tool is complex and expensive.  I have been using the product for 10 years.  The tool is stable.  The product is scalable. My company…
Mohammad Alkurdi - PeerSpot reviewer
Innovative detection features enhance monitoring
The advantages of the integration are not entirely out-of-the-box. You have to do it manually. When I'm doing tier response, an out-of-the-box solution is not available. You need to have a Linux server, and from the Linux server, you must perform AI tasks, and there is a lot to be handled in the back end. This is a major consideration about them. The recall feature, if it can be placed in some areas instead of the cloud, and charged for, would be better. Recall the storage where you watch all the traffic, and you can recall it and try to analyze it in the back end. It’s cloud-based. If they offer it on-prem, it would be better. I think they have a solution, but I have never tested it, to be honest with you.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
13%
Government
11%
Financial Services Firm
11%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ESET Protect?
The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.
What needs improvement with ESET Protect?
ESET PROTECT Enterprise makes the system a little slow sometimes and updates occur at startup. Sometimes unwanted pop-ups appear to users, and they are unable to disable them. The user-friendliness...
What is your primary use case for ESET Protect?
I work with another ESET solution called EDR and XDR. I am working with ESET PROTECT Enterprise and ESET Endpoint Security. I am using ESET Secure Authentication, also called ESET EDR and XDR Enter...
What is the biggest difference between Corelight and Vectra AI?
The two platforms take a fundamentally different approach to NDR. Corelight is limited to use cases that require the eventual forwarding of events and parsed data logs to a security team’s SIEM or ...
What do you like most about Vectra AI?
The solution is currently used as a central threat detection and response system.
What is your experience regarding pricing and costs for Vectra AI?
It is very acceptable when you compare it with Darktrace, for example.
 

Also Known As

ESET Protect, ESET File Security
Vectra Networks, Vectra AI NDR
 

Overview

 

Sample Customers

Information Not Available
Tribune Media Group, Barry University, Aruba Networks, Good Technology, Riverbed, Santa Clara University, Securities Exchange, Tri-State Generation and Transmission Association
Find out what your peers are saying about ESET PROTECT Enterprise vs. Vectra AI and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.