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SAP Lumira [EOL] vs eMite comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Apr 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eMite
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
1
Ranking in other categories
Data Visualization (17th)
SAP Lumira [EOL]
Average Rating
7.2
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Nishant Chauhan - PeerSpot reviewer
Senior Data Engineer at LTM
Real-time dashboards have transformed our contact center decisions and performance management
If I talk about features or aspects that need improvement, the first concern is information overload and dashboard clutter. The biggest complaint I hear is that the dashboard contains so much data that new users often feel overwhelmed. Even though it is rated eight out of ten for data discovery, users suggest better ways to hide or filter metrics until needed. Best practices suggest that successful teams start with three to four KPIs on their wallboard and then add more later. Another improvement users wish for is audio alerts; they want sound notifications when calls hit a queue or SLA drops. Currently, it is visual-only, necessitating constant screen monitoring, which can be a gap for busy supervisors. Third, the interactive data visualization layer scores eight out of ten, but users request more interactive charts. Currently, it is clean and efficient, yet lacks the drag-and-drop explorability of Tableau or Domo. Additionally, there is mention of enterprise scalability; eMite users state that while it is well-suited for small to mid-scale companies, it struggles with large companies that have huge data volumes, often resulting in performance issues and dashboard load complications. The mobile app is another area of improvement; while it is good, some users request more admin controls via mobile, as it is currently better for viewing and drill-down rather than configuration changes. Lastly, the learning curve for custom KPIs also needs attention. Regarding additional needed improvements, the custom KPIs feature is a strength but setting them up is not plug-and-play. Non-analyst users sometimes require assistance from the IT data team to construct formulas. Furthermore, the alert system is the most common request, with users desiring configuration for audio alerts and push notifications when queues exceed a certain number of calls, SLAs drop below a specific percentage, or when agents are not ready for too long. Currently, it is visual-only, causing supervisors to potentially miss spikes if they momentarily look away from the wallboard. Additionally, customizing dashboards for non-technical users presents challenges; while the drill-down feature is powerful, building custom dashboards and KPIs involves a learning curve. Teams seek more drag-and-drop widgets and templates; at present, IT data folks typically need to set this up and then hand it off.
Rafal Zaborowski - PeerSpot reviewer
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at SAUERESSIG Group
It's stable, it keeps on improving and the technical support is excellent
I think a lot of users aren't having fun using SAP because it requires putting in a lot of information by keyboard directly because it requires some coding, so this is one area for improvement. From a user point of view, SAP is a complex system where you can learn and teach, so another area for improvement in the solution is that it needs to be more user-friendly. In the next release of SAP, I want it to have a friendlier menu for its users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Users state that eMite is designed for real-time querying and personalized views for business and IT, emphasizing that the shift is from reactive to proactive resolution of queue spikes, now fixed in minutes as opposed to discovering them in the next day's report."
"It provides better, more robust ability to visualize data than in Excel or some of the other desktop tools that are out there, providing users the ability to identify actionable trends in their data sets that they normally wouldn't see, like in a spreadsheet or tabular data, a report."
"It is a product that's easy to learn and understand, with the ability to create dynamic visualizations and various integration options including next-to real-time."
"We chose it because of its ability to have a selection of data from various sources, and it's an easy reporting tool for business analysts to use."
"The most value that Lumira provides is in its ability to consume the Business Objects universe."
"Now, it seems to be one of the best SAP dashboard/chart/data analysis tools available."
"I like the integration, so it's easy to integrate different data sources."
"It seemed to be fairly user friendly."
"Beautiful visualizations."
 

Cons

"Additionally, there is mention of enterprise scalability; eMite users state that while it is well-suited for small to mid-scale companies, it struggles with large companies that have huge data volumes, often resulting in performance issues and dashboard load complications."
"From an enterprise supported tool, I find that a little wanting."
"Each quarterly upgrade has new features, but then existing features tend to break. This is highly frustrating and affects existing Lumira documents."
"I would look at the geospatial part of it which doesn't seem work well as when you look at converting that for your maps, it is a little cumbersome, and it's not as accurate."
"It needs the ability to drill down more. Analyzing data with Lumira at times becomes a bit difficult."
"It would be great to have more ETL capabilities so that the user can do more cleansing/mining on his/her side."
"Lumira was very useful for me, but now I have more needs, and I have to move faster because I am responsible for a lot of data, and a lot of information that I have to provide to the directors and VPs."
"It needs an easier printing feature."
"We definitely encountered issues with stability. We found a lot of bugs throughout the amount of time that we've been using the product."
 

Pricing and Cost Advice

Information not available
"In terms of cost, SAP Lumira is less affordable."
"PowerBI is way more capable at a much better price point: $10 per user without all the associated setup costs."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
19%
Construction Company
15%
Government
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise15
 

Questions from the Community

What needs improvement with eMite?
If I talk about features or aspects that need improvement, the first concern is information overload and dashboard clutter. The biggest complaint I hear is that the dashboard contains so much data ...
What is your primary use case for eMite?
My main use case for eMite is real-time contact center performance management. eMite is built specifically for contact centers with CX teams that need one dashboard to see everything happening righ...
What advice do you have for others considering eMite?
I wish I could give you the exact time saved or percentage improvement, but based on eMite's review at TrustRadius, the data indicates that we have seen up to a twelve percent improvement in SLA an...
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Also Known As

No data available
SAP BusinessObjects Lumira
 

Overview

 

Sample Customers

Allianz, Hp, BOQ Finance (Aust), CUSCAL, CSC, ASB, Gen-i, Toyota Financial Services, Cognizant, UBS, QBE Insurance Group, ANZ, Vodafone, Commonwealth Bank, OnePath, OSR, Service First, NSW Roads & Traffic Authority, Alphawest, Government of South Australia, CUA, WaterSecure, SAI Global Property, Western Power
Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
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