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Dynamics 365 Sales vs Sage CRM comparison

Microsoft and Sage are both solutions in the CRM category. Microsoft is ranked #12 with an average rating of 8.5, while Sage is ranked #28 with an average rating of 8.3. Microsoft holds a 0.5% mindshare in CRM, compared to Sage’s 0.6% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.
Dynamics 365 Sales
Read 15 Dynamics 365 Sales reviews
  • 248 Views
  • 98 Comparison Views
100% willing to recommend
Sage CRM
Read 8 Sage CRM reviews
  • 346 Views
  • 131 Comparison Views
77% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Dynamics 365 Sales compete in the CRM and ERP categories. Dynamics 365 Sales has the upper hand due to superior integration options and mobile access.

Features: Sage CRM excels in finance and distribution features and opportunity management, offering flexible customization and reporting. Dynamics 365 Sales provides robust integration, comprehensive control, and seamless Microsoft integration with exceptional workflow flexibility and effective lead management.

Room for Improvement: Sage CRM could improve email and social platform integration, dynamic reporting, and interface design. It also needs enhancements in travel management modules and analytics. Dynamics 365 Sales should consider better pricing models, reporting flexibility, and more integration options beyond Microsoft 365, as well as price reductions and improved Teams and AI connectivity.

Ease of Deployment and Customer Service: Sage CRM offers flexibility across on-premises and cloud deployments, with strong self-help resources and support. Dynamics 365 Sales is available in public cloud environments with rapid support, benefiting from seamless compliance adaptations and swift response times.

Pricing and ROI: Sage CRM is moderately priced, providing good ROI through yearly licensing despite perceived expense by some users. Dynamics 365 Sales, with medium-range pricing, operates on a monthly license, presenting higher costs in some markets but delivering significant ROI similar to competitors.

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Buyer's Guide
Dynamics 365 Sales vs. Sage CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
8.0
Sage CRM offers high ROI with excellent accessibility and reporting, but some find its licensing costly compared to cheaper alternatives.
Every solution claims to save time, money, and provide productivity savings.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
7.4
Sage CRM customer service is effective, with highly-rated support and helpful resources, though response times can vary.
They prioritize serious issues and try to resolve them as quickly as possible.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
6.7
Sage CRM is scalable, contingent on team configuration, supporting 80 to 105 users with high user scalability ratings.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Dynamics 365 Sales is more scalable compared to Salesforce.
Because of the API limits, the throughput is not good.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
SG
BN
FC
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
8.4
Sage CRM is highly praised for its reliability and stability, with long-term users consistently rating it eight to nine out of ten.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
Sage CRM requires interface enhancements, faster support, better reporting, improved integrations, and updated features for modernization and efficiency.
They advise about using Power Automate, but it is not suitable for large scale operations.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
FC
BN
reviewer2710545 - PeerSpot reviewer
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
Sage CRM is seen as cost-effective for enterprises but can be expensive, especially in Africa, with annual licensing fees.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
Sage CRM excels in customization, integration, and functionality, offering robust management, reporting, and scalability for enhanced customer and employee tracking.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
The solution is collaborative with many integrations, and it is scalable.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sage CRM report
SG
BN
reviewer1398846 - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Sage CRM
Ranking in CRM
28th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Sage CRM is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
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AkinolaOni - PeerSpot reviewer
A CRM with strong reporting features that we use across several departments at my organization
We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues where systems sometimes don't talk to each other. Other than that, I would like Sage to improve their UI.
Read full review
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
28%
Government
11%
Manufacturing Company
11%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
This is my opinion about Microsoft: their products are good, but they put substantial investment in sales to show it is a good product. However, when you try to access the documentation, it is high...
See all answers
What is your primary use case for Dynamics 365 Sales?
I am trying to compare solutions for one of my customers. I am already dealing with something by Microsoft, as my customer is using Azure. It is a scenario of cost reduction, so I'm trying to find ...
See all answers
What do you like most about Sage CRM?
The solution's technical support is fast to respond.
See all answers
What is your experience regarding pricing and costs for Sage CRM?
The product is expensive.
See all answers
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
See all answers
 

Comparisons

No data available
Microsoft Dynamics CRM vs Sage CRM Logo
Microsoft Dynamics CRM vs Sage CRM
Compared 100% of the time
More Sage CRM Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
June 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
CRM
June 2025
Sage CRM reportDownload Sage CRM product report
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft
SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.
Sage
 

Sample Customers

Information Not Available
Avis, Fuji Xerox, Formula 1
Buyer's Guide
Dynamics 365 Sales vs. Sage CRM
June 2025
Free Report: Dynamics 365 Sales vs. Sage CRM
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