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Dynamics 365 Sales vs Infor CloudSuite comparison

Microsoft and Infor are both solutions in the CRM category. Microsoft is ranked #12 with an average rating of 8.5, while Infor is ranked #19 with an average rating of 7.9. Microsoft holds a 0.5% mindshare in CRM, compared to Infor’s 0.5% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of Infor users who would recommend it.
Dynamics 365 Sales
Read 15 Dynamics 365 Sales reviews
  • 283 Views
  • 283 Comparison Views
100% willing to recommend
Infor CloudSuite
Read 17 Infor CloudSuite reviews
  • 2,606 Views
  • 208 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Dynamics 365 Sales are powerful ERP solutions competing in enterprise resource planning, with Infor focusing on manufacturing processes and Dynamics excelling in integration within Microsoft environments. Infor has the upper hand in manufacturing capabilities, while Dynamics is favored for seamless integration and robust ERP functionalities.

Features: Infor CloudSuite offers advanced production planning, strong ERP functionalities for finance, and bill of materials management. Its analytics tool, Infor Birst, provides deep insights for sales and manufacturing. Dynamics 365 Sales provides seamless Microsoft platform integration, powerful reporting capabilities, and extensive third-party integrations, making it a comprehensive ERP solution.

Room for Improvement: Infor CloudSuite requires better documentation, enhanced CRM-IoT integration, and improvements in reporting and banking system integration. Users also seek better tutorials and support for unique business customizations. Dynamics 365 Sales could improve dashboard customization, expand integration with non-Microsoft systems, and enhance reporting features and pricing models.

Ease of Deployment and Customer Service: Infor CloudSuite supports private, public, and hybrid cloud deployments, with good technical support reliant on resellers. Dynamics 365 Sales operates optimally in a public cloud, offering robust operations and structured support but could enhance its support framework.

Pricing and ROI: Infor CloudSuite's pricing is considered high but justified for its features, making it suitable for medium to large enterprises, offering a valuable ROI. Dynamics 365 Sales provides mid-range pricing, facing licensing fee challenges in some markets, but is a cost-effective alternative to more expensive platforms, showing positive ROI for businesses in Microsoft ecosystems.

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Buyer's Guide
Dynamics 365 Sales vs. Infor CloudSuite
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
6.8
Infor CloudSuite improved productivity and customer feedback, deferring a $7M expansion with an eight out of ten user rating.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
Every solution claims to save time, money, and provide productivity savings.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Infor CloudSuite report
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
5.8
Infor CloudSuite support is rated 7-8/10, with strengths in assistance but challenges in customization and Asia-specific issues.
They prioritize serious issues and try to resolve them as quickly as possible.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
For more quotes and insights, download the Infor CloudSuite report
BN
SG
Dietmar Müller - PeerSpot reviewer
NF
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
7.5
Infor CloudSuite efficiently scales with businesses, supporting integration, productivity, and global operations with minimal user-reported issues.
Dynamics 365 Sales is more scalable compared to Salesforce.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Because of the API limits, the throughput is not good.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Infor CloudSuite report
BN
SG
FC
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
7.1
Infor CloudSuite boasts 99.99% uptime with minimal issues, supported by frequent updates, customizations, and strong internet connectivity.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
Infor CloudSuite is very stable, provided there is a good internet connection.
For more quotes and insights, download the Infor CloudSuite report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerDietmar Müller - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
Infor CloudSuite requires improved documentation, IoT integration, customization, regional pricing, and industry-specific functionalities to enhance user satisfaction.
They advise about using Power Automate, but it is not suitable for large scale operations.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
For more quotes and insights, download the Dynamics 365 Sales report
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
For more quotes and insights, download the Infor CloudSuite report
FC
BN
reviewer2710545 - PeerSpot reviewerDietmar Müller - PeerSpot reviewer
NF
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
Infor CloudSuite pricing is flexible and costly, offering value for high-revenue businesses with varied affordability perceptions.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
For more quotes and insights, download the Dynamics 365 Sales report
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
For more quotes and insights, download the Infor CloudSuite report
reviewer2710545 - PeerSpot reviewer
BN
Dietmar Müller - PeerSpot reviewer
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
Infor CloudSuite offers advanced features for manufacturing, finance, analytics, integration, scalability, and customization, enhancing digital transformation for enterprises.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.
For more quotes and insights, download the Dynamics 365 Sales report
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
For more quotes and insights, download the Infor CloudSuite report
SG
BN
reviewer2710545 - PeerSpot reviewer
NF
Dietmar Müller - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Infor CloudSuite
Ranking in CRM
19th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
ERP (13th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (5th), Warehouse Management (3rd), Cloud HCM (6th), Financial Close Software (3rd)
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Infor CloudSuite is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
Read full review
Dietmar Müller - PeerSpot reviewer
Provides integrated solutions for international business operations
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.
Read full review
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Healthcare Company
11%
Computer Software Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
See all answers
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
See all answers
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
See all answers
 

Comparisons

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Compared 7% of the time
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Compared 5% of the time
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Product Reports

Buyer's Guide
Dynamics 365 Sales
August 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
Infor CloudSuite
August 2025
Infor CloudSuite reportDownload Infor CloudSuite product report
 

Also Known As

No data available
SyteLine
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making. 

Infor
 

Sample Customers

Information Not Available
PRIDE Industries
Buyer's Guide
Dynamics 365 Sales vs. Infor CloudSuite
July 2025
Free Report: Dynamics 365 Sales vs. Infor CloudSuite
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