DocuShare vs Kiteworks comparison

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DocuShare

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Executive SummaryUpdated on Nov 4, 2024

Kiteworks and DocuShare are two competing products in the document management and digital workspace markets. While Kiteworks excels in terms of pricing and support, DocuShare offers a greater variety of features, making it a strong contender for businesses needing comprehensive solutions.

Features: Kiteworks offers robust security measures, secure file transfers, and the ability to track and manage information exchanges efficiently. DocuShare stands out for its extensive document management, content collaboration capabilities, and customizable workflows, catering to complex organizational needs.

Room for Improvement: Kiteworks might enhance its feature set to appeal to businesses seeking more comprehensive document management solutions. Additional customization options could also be beneficial. For DocuShare, simplifying its setup process and improving user experience could address the challenges faced by organizations during deployment. Enhancing mobile accessibility and integration with more external platforms would be advantageous.

Ease of Deployment and Customer Service: Kiteworks offers a user-friendly cloud-based deployment with consistently strong customer support, ensuring ease for users. DocuShare provides both on-premises and cloud solutions, offering flexibility but with a more complex setup process. Its deployment requires a tailored approach for enterprise requirements but allows significant adaptability.

Pricing and ROI: Kiteworks presents a lower initial setup cost, leading to quicker ROI due to its straightforward deployment and robust security protocols. DocuShare requires a higher initial investment, justified by its advanced feature set and long-term adaptability, promising a favorable return when used effectively in complex environments.

To learn more, read our detailed DocuShare vs. Kiteworks Report (Updated: December 2025).

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DocuShare vs. Kiteworks

December 2025

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuShare

Ranking in Enterprise Content Management

20th

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Kiteworks

Ranking in Enterprise Content Management

16th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (29th), Managed File Transfer (MFT) (5th), Content Collaboration Platforms (13th), Secure Email Gateway (SEG) (10th)

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of DocuShare is 0.9%, up from 0.6% compared to the previous year. The mindshare of Kiteworks is 1.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
Kiteworks	1.2%
DocuShare	0.9%
Other	97.9%

Enterprise Content Management

Featured Reviews

R Williams

Software Analyst at Altron

The new releases incorporate significant advancements in artificial intelligence, machine learning, and language processing capabilities

Version control interface is very good. The new releases of DocuShare incorporate significant advancements in artificial intelligence, machine learning, and language processing capabilities. For instance, when you upload a document into DocuShare, you no longer need to set up templates to identify and extract important fields. The system automatically reads the document and identifies key information. For example, in a contract document between two entities, it can recognize the contract start date, end date, reference number, and other relevant details without manual intervention. This automated process streamlines document management. You should know your requirements and understand your environment, as well as the goals you want to achieve. Try out the demo first to see if it fits your needs and objectives before making a decision. Overall, I rate the solution a seven out of ten.

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KishoreT-Review

Associate Consultant at a tech consulting company with 10,001+ employees

Streamlined global file sharing with user-friendly interface and self-service capabilities

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software development kit can be customized."

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

"I can identify from which region our users are uploading or downloading files."

"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."

"Scalability is impressive."

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."

"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."

More Kiteworks pros

Cons

"The user interface could be improved."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful."

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"Perhaps there could be a notification to users about their bandwidth or network packet loss."

"File location could be improved."

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."

More Kiteworks cons

Pricing and Cost Advice

Information not available

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"The price of Kiteworks is reasonable."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

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881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Government

13%

Financial Services Firm

11%

Healthcare Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	11

Questions from the Community

What needs improvement with DocuShare?

The user interface could be improved.

What is your primary use case for DocuShare?

We use the solution for electronic document filing.

What advice do you have for others considering DocuShare?

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

What needs improvement with Kiteworks?

What advice do you have for others considering Kiteworks?

Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...

Hyland OnBase vs DocuShare

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Product Reports

Enterprise Content Management

January 2026

Download DocuShare product report

Download Kiteworks product report

January 2026

Also Known As

No data available

Accellion

Overview

Xerox DocuShare's Content Management System gives you the easiest method to manage all of your paper and digital documents

Xerox

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Sample Customers

Lincoln Public Schools, West Orange School District, Tulane University, Niagara Catholic School District, Arig, Co-operative Financial Services, Mizuho Capital Markets Corporation, Volksbank Romania and Iron Mountain, Hammersmith Hospital, Holman Insurance Brokers Ltd., Kaiser Permanente, Convergys Inc., Honeywell, Universal Pictures, McGraw Hill Construction Information Group

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL