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DIGITAL CX vs Nimble CRM comparison

RingCentral and Nimble are both solutions in the Social CRM category. RingCentral is ranked #12 with an average rating of 9.0, while Nimble is ranked #7 with an average rating of 8.0. RingCentral holds a 0.5% mindshare in SC, compared to Nimble’s 1.1% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution, compared to 100% of Nimble users who would recommend it.
DIGITAL CX
Read 1 DIGITAL CX review
  • 31 Views
  • 14 Comparison Views
100% willing to recommend
Nimble CRM
Read 3 Nimble CRM reviews
  • 70 Views
  • 37 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 1, 2025

Nimble CRM and DIGITAL CX are competing products in the customer relationship management and digital experience strategies categories. Nimble CRM has an edge in pricing and support, while DIGITAL CX stands out with its comprehensive feature set.

Features: Nimble CRM integrates seamlessly with social media and offers excellent contact management. DIGITAL CX provides advanced analytics, omnichannel support, and personalization features.

Ease of Deployment and Customer Service: Nimble CRM is easy to deploy with intuitive setup and responsive support. DIGITAL CX has a steeper learning curve but offers robust support to ease deployment challenges.

Pricing and ROI: Nimble CRM is cost-effective, ideal for businesses aiming for high ROI with minimal investment. DIGITAL CX requires a higher initial investment but delivers long-term ROI with enhanced engagement and retention.

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Buyer's Guide
Social CRM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Ranking in Social CRM
12th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Customer Experience Management (18th)
Nimble CRM
Ranking in Social CRM
7th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
CRM (37th)
 

Mindshare comparison

As of May 2025, in the Social CRM category, the mindshare of DIGITAL CX is 0.5%, down from 1.0% compared to the previous year. The mindshare of Nimble CRM is 1.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
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Hakan Genel - PeerSpot reviewer
An easy-to-use, simple and stable CRM solution
The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."
"It is a fast and reliable solution."
"It's easy to configure and easy to create a data source or replicate it to another one."
"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."
 

Cons

"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."
"The product has a security flaw."
"The solution should improve its replication groups' verification confirmation."
"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."
 

Pricing and Cost Advice

Information not available
"The solution is cost-effective."
"The pricing is moderate."
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Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
See all answers
What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
See all answers
What do you like most about Nimble?
It is a fast and reliable solution.
See all answers
What is your experience regarding pricing and costs for Nimble?
The solution is cost-effective.
See all answers
What needs improvement with Nimble?
The product has a security flaw. The security vulnerabilities of the product should be improved.
See all answers
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
Customer Experience Management
May 2025
DIGITAL CX reportDownload DIGITAL CX product report
Buyer's Guide
CRM
May 2025
Nimble CRM reportDownload Nimble CRM product report
 

Also Known As

Dimelo, a Ring Central Company
No data available
 

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral

Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.

Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.

What are the key features of Nimble CRM?
  • Contact Management: Centralized database for managing contacts, integrating directly with email systems.
  • Social Listening: Seamless integration with social media platforms to monitor and engage with customer activities.
  • Pipeline Management: Visual sales pipeline to track deal progress from lead generation to closing.
  • Task Management: Tools to organize and prioritize tasks, ensuring timely follow-up and efficiency.
  • Email Tracking: Insightful email tracking features to monitor open rates and engagement levels.
What benefits to look for in reviews?
  • Enhanced Productivity: Reduction in time spent searching for contact details and tracking communications.
  • Improved Customer Engagement: Better insights into customer interactions lead to more personalized communication.
  • Sales Growth: Streamlined processes and efficient task management contribute to increased sales conversions.
  • Data-Driven Decisions: Advanced reporting tools enable more informed business strategies.

Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.

Nimble
 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com
Buyer's Guide
Social CRM
April 2025
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