

PagerDuty Operations Cloud and Devo compete in the field of IT incident management and security analytics. Devo appears to have the upper hand due to its comprehensive features and powerful data analytics.
Features: PagerDuty Operations Cloud offers a robust alerting system, real-time collaboration capabilities, and seamless third-party integrations. Devo provides powerful data analytics, advanced log management, and strong visualization features.
Room for Improvement: PagerDuty Operations Cloud needs enhancements in reporting, data analytics, and user interface customization. Devo requires improvements in its alerting mechanisms, onboarding processes, and documentation quality.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud is noted for its straightforward deployment process and dependable customer service. Devo's deployment is more complex but considered rewarding, with robust capabilities and solid customer support.
Pricing and ROI: PagerDuty Operations Cloud is seen as cost-effective and offers a quicker ROI. Devo is perceived as more expensive but is acknowledged for delivering high value due to its extensive feature set, making it a better long-term investment.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.
We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.
we have never had an issue when reaching out to someone in customer service
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
I received good responses from PagerDuty Operations Cloud, and they provide informative assistance when required.
Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.
Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.
The product was highly scalable, with no limits on the number of applications or event routing rules.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Mindshare (%) |
|---|---|
| PagerDuty Operations Cloud | 2.4% |
| Devo | 1.6% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 16 |
| Large Enterprise | 43 |
Devo offers powerful visual analytics, real-time data querying, and log integration capabilities within a cloud-native, multi-tenant architecture, supporting extended data retention ideal for long-term analysis and compliance.
Devo is recognized for its Activeboards, which facilitate visual analytics. High-speed search capabilities and real-time analytics enable efficient data manipulation and querying. Its multi-tenant architecture supports effective data segregation and customization tailored to distinct business needs, enhancing its value for handling complex log integrations. With extended data retention of 400 days and a cloud-native architecture, Devo is a robust platform for long-term analysis and compliance requirements. Though opportunities exist to improve browser stability on large searches, SOAR integrations, and its parser capabilities, Devo remains essential for incident response and security monitoring, offering centralized data storage and analysis.
What are Devo's most important features?Devo is extensively used in industries focused on incident response and digital forensics, centralizing data for security monitoring across hybrid environments. Organizations benefit from its ability to store and analyze aggregated logs, creating alerts and dashboards to enhance visibility for network and endpoint activities in multi-domain settings.
PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.
PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS and mobile apps. Despite its intricate interface and cost concerns, it significantly enhances reliability and response times. Users utilize it for shift scheduling and automated responses via webhooks, optimizing operational management and improving reaction to high-severity alerts.
What are the key features of PagerDuty Operations Cloud?Organizations, especially in IT and DevOps, find PagerDuty Operations Cloud beneficial for automated incident management. Integrating with platforms such as Slack and cloud providers, it aids in efficient incident handling. Teams use it for monitoring and resolving critical issues effectively, leveraging webhooks and notifications to maintain operational efficiency.
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