

PagerDuty Operations Cloud and Devo compete in the operational management space. PagerDuty Operations Cloud excels in incident management, offering robust integration options, while Devo focuses on data analytics and offers real-time capabilities. Based on the reviewed data, Devo seems to have an upper hand in real-time data analytics and user-friendly interface.
Features: PagerDuty Operations Cloud provides instant alerts through call, SMS, or application, integrates seamlessly with multiple tools like AWS, Datadog, or CloudWatch, and manages on-call schedules efficiently. Devo excels in real-time data analytics, provides a capable querying engine, and boasts a highly scalable cloud-native architecture.
Room for Improvement: PagerDuty Operations Cloud could enhance its observability features, including better AI integration for alerts and a refined mobile app interface. Devo needs to improve its monitoring capabilities, clarify pricing on metadata charges, and refine its GUI for better user experience.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports various environments and offers responsive customer service with knowledgeable staff. Devo, though mainly cloud-based, supports hybrid setups and is known for clear documentation, though deployment assistance by new staff could be improved.
Pricing and ROI: PagerDuty Operations Cloud, despite its cost, offers significant ROI through higher operational efficiency and reduced downtime. Devo presents a straightforward pricing model based on data ingestion, yet needs more clarity on metadata charges. Both solutions provide valuable returns on investment based on organizational needs.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.
We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.
I rate the customer support a nine out of ten because of their timely technical guidance and responsiveness during the deployment and troubleshooting periods.
PagerDuty Operations Cloud is a good product for the organization and the support team is highly effective and responsive.
We have standing weekly calls to discuss any doubts, and there is a dedicated team, including an engineer and a PagerDuty Relations Manager, assigned to support us.
we have never had an issue when reaching out to someone in customer service
Devo is a unified SIEM solution designed to handle growing log volumes and enterprise-scale monitoring requirements.
Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.
Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.
We are able to extend our PagerDuty Operations Cloud configuration without major challenges or changes to our overall operational model.
It is stable and reliable for our security operations.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
Over three years, we have experienced zero outages on PagerDuty that prevented alerting or on-call notifications.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
UI improvements, a simplified dashboard, or an easier reporting workflow could further improve analyst productivity.
The cost is a little higher compared to other tools such as DataDog or Elasticsearch, so they could work on reducing costs.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
When the analyst uses queries to search, it pulls the data quickly, in a second, which aids us greatly with the investigation.
It utilizes 400 days of hot data, allowing queries to run very fast and yield results quicker than other tools in terms of security and SIEM capability.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Mindshare (%) |
|---|---|
| PagerDuty Operations Cloud | 2.5% |
| Devo | 1.9% |
| Other | 95.6% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 5 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 22 |
| Large Enterprise | 71 |
Devo offers powerful visual analytics, real-time data querying, and log integration capabilities within a cloud-native, multi-tenant architecture, supporting extended data retention ideal for long-term analysis and compliance.
Devo is recognized for its Activeboards, which facilitate visual analytics. High-speed search capabilities and real-time analytics enable efficient data manipulation and querying. Its multi-tenant architecture supports effective data segregation and customization tailored to distinct business needs, enhancing its value for handling complex log integrations. With extended data retention of 400 days and a cloud-native architecture, Devo is a robust platform for long-term analysis and compliance requirements. Though opportunities exist to improve browser stability on large searches, SOAR integrations, and its parser capabilities, Devo remains essential for incident response and security monitoring, offering centralized data storage and analysis.
What are Devo's most important features?Devo is extensively used in industries focused on incident response and digital forensics, centralizing data for security monitoring across hybrid environments. Organizations benefit from its ability to store and analyze aggregated logs, creating alerts and dashboards to enhance visibility for network and endpoint activities in multi-domain settings.
PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.
PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.
What are the key features of PagerDuty Operations Cloud?PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.
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