Device42 vs TOPdesk comparison

Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

• Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
• Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
• Support – Support and document the entire lifecycle from purchase order to retirement.
• Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

• Mapping – Powerful application mapping tools relate data from various sources.
• Related – Auto-discovered data is related with imported and input data.
• Components – Dependency flow diagrams relating application components are automatically generated.
• Visualize – IT managers can visualize the application’s different parts and interdependencies.
• Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

• IP Address – Get the next available IP address (eliminate ping and pray).
• Capacity – Locate racks with enough space and power capacity to house new servers.
• Affected – Determine which users are affected by scheduled and unscheduled outages.
• Supported – Know if a server/OS is still supported, and where to find it.
• Accurate – Maintain accurate server-switch port connections.
• Manage – Accurately manage rack power and cooling capacities.
• Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

• Rack – Find available rack capacity with heat maps colored by available units.
• Power – Ensure power availability at a glance with overlaid color bars.
• Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
• Connections – Visually ensure all your machines are redundantly connected.
• Hardware – Easily identify any hardware without redundancy.
• View – View power consumption, temperature, and humidity over time.
• Data Center – Locate data center hot spots and eliminate problem areas.
• Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
• Change – Instantly report change history, contracts, rack space availability, and much more.
• Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

• Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
• API – All the documentation you could ever want on our open API is available at http://api.device42.com.
• Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
• Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

• Input – No need to input the same data into multiple systems!
• Information – Enhance the information in your ticketing system with data from Device42.
• ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
• Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
• CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
• Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

• Purchases – Record purchases.
• Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
• Contract – Associate a service contract with the actual asset it applies to.
• QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
• Planning – Improve planning with accurate financial data for budgeting and auditing.
• Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
• Track Well – Track software licensing and ensure compliance.
• Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

• Services – Improve your IT service delivery with accurate and actionable data.
• Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
• Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
• Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
• Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

• Find – Take control of who has access to what systems
• Ensure – Ensure that data center teams have the information they need, when they need it
• Very Fast – Quickly map service accounts and secrets to devices and applications
• Powerful Control – Protect account and password information with granular access controls
• Locate – Track password views, expiration dates, and password changes
• Happiness – And yes…keep the auditors happy, happy, happy!

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS