We performed a comparison between Device42 and Micro Focus Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The pricing is reasonable."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"The solution is simple to set up."
"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."
"Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."
"Service Manager does what it should, but it's quite outdated."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"It's easy to scale."
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."
"The interface could be better."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."
"I don't see anything lacking."
"Customization can be difficult at times because scripting is often required."
"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."
Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!
Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.
Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.
Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.
Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!
Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.
Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.
Device42 is ranked 14th in IT Asset Management with 1 review while Micro Focus Service Manager is ranked 13th in IT Service Management (ITSM) with 7 reviews. Device42 is rated 0.0, while Micro Focus Service Manager is rated 6.8. The top reviewer of Device42 writes "Reasonably priced and stable but the remote connectors need to cover more devices". On the other hand, the top reviewer of Micro Focus Service Manager writes "Streamlines productivity and is able to handle a big number of enterprise-wide service needs". Device42 is most compared with ServiceNow, ServiceNow CMDB, BMC Helix Discovery, Infoblox IPAM and ManageEngine ServiceDesk Plus, whereas Micro Focus Service Manager is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus and BMC Helix ITSM.
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