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Device42 vs Micro Focus Service Manager comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Device42 and Micro Focus Service Manager based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Device42 vs. Micro Focus Service Manager report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The pricing is reasonable."

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"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits.""The solution is simple to set up.""Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.""Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.""Service Manager does what it should, but it's quite outdated.""Sometimes, customization is simple. The version we are using now has a nice interface.""It's easy to scale."

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Cons
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."

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"The interface could be better.""Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more.""Service Manager is at the end of its life. The architecture, performance, and look are all way behind.""We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system.""I don't see anything lacking.""Customization can be difficult at times because scripting is often required.""I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."

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Pricing and Cost Advice
Information Not Available
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • More Micro Focus Service Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm a reseller. I'm more on the technical side and don't really handle billing and payments. Therefore, I don't have any details on licensing or costs. That said, my understanding is that it is… more »
    Top Answer:They always say and recommend that we should run one remote connector, and one discovery service for about 500 to 1,000 devices, which actually means the productivity of this remote connector. Even… more »
    Top Answer:Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the… more »
    Top Answer:We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and… more »
    Top Answer:We predominantly use it for incident management, change management, and knowledge management.
    Ranking
    14th
    out of 44 in IT Asset Management
    Views
    4,201
    Comparisons
    2,136
    Reviews
    1
    Average Words per Review
    635
    Rating
    N/A
    Views
    2,082
    Comparisons
    1,458
    Reviews
    6
    Average Words per Review
    436
    Rating
    6.8
    Comparisons
    Also Known As
    HPE ITSM, HPE Service Manager
    Learn More
    Overview

    Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

    Say Hello! to Automated Data Center Management

    Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

    • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
    • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
    • Support – Support and document the entire lifecycle from purchase order to retirement.
    • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

    Know Exactly What is Running, and Where, with Deep Application Mapping

    • Mapping – Powerful application mapping tools relate data from various sources.
    • Related – Auto-discovered data is related with imported and input data.
    • Components – Dependency flow diagrams relating application components are automatically generated.
    • Visualize – IT managers can visualize the application’s different parts and interdependencies.
    • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

    Transform IT Anarchy into IT Organization

    Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

    • IP Address – Get the next available IP address (eliminate ping and pray).
    • Capacity – Locate racks with enough space and power capacity to house new servers.
    • Affected – Determine which users are affected by scheduled and unscheduled outages.
    • Supported – Know if a server/OS is still supported, and where to find it.
    • Accurate – Maintain accurate server-switch port connections.
    • Manage – Accurately manage rack power and cooling capacities.
    • Device – Know device interdependencies and their service relationships.

    Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

    • Rack – Find available rack capacity with heat maps colored by available units.
    • Power – Ensure power availability at a glance with overlaid color bars.
    • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
    • Connections – Visually ensure all your machines are redundantly connected.
    • Hardware – Easily identify any hardware without redundancy.
    • View – View power consumption, temperature, and humidity over time.
    • Data Center – Locate data center hot spots and eliminate problem areas.
    • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
    • Change – Instantly report change history, contracts, rack space availability, and much more.
    • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

    Dramatically Reduce Data Entry

    Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

    • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
    • API – All the documentation you could ever want on our open API is available at http://api.device42.com.
    • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
    • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

    Enhance IT Service Management

    Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

    • Input – No need to input the same data into multiple systems!
    • Information – Enhance the information in your ticketing system with data from Device42.
    • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
    • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
    • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
    • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

    Effectively Manage Asset Life Cycles

    Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

    • Purchases – Record purchases.
    • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
    • Contract – Associate a service contract with the actual asset it applies to.
    • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
    • Planning – Improve planning with accurate financial data for budgeting and auditing.
    • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
    • Track Well – Track software licensing and ensure compliance.
    • Eliminate – Eliminate waste and save money.

    Resolve Technical Issues Faster

    • Services – Improve your IT service delivery with accurate and actionable data.
    • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
    • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
    • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
    • Emergency – The next time a data center emergency arises, save the day in style!

    Centrally Manage Shared Accounts and Passwords

    • Find – Take control of who has access to what systems
    • Ensure – Ensure that data center teams have the information they need, when they need it
    • Very Fast – Quickly map service accounts and secrets to devices and applications
    • Powerful Control – Protect account and password information with granular access controls
    • Locate – Track password views, expiration dates, and password changes
    • Happiness – And yes…keep the auditors happy, happy, happy!

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Offer
    Learn more about Device42
    Learn more about Micro Focus Service Manager
    Sample Customers
    Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
    resultspositive, Globicon
    Top Industries
    REVIEWERS
    University25%
    Financial Services Firm25%
    Logistics Company13%
    Retailer13%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider12%
    Government8%
    Manufacturing Company8%
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider14%
    Aerospace/Defense Firm11%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider13%
    Government9%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise21%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise16%
    Large Enterprise67%
    REVIEWERS
    Small Business18%
    Midsize Enterprise8%
    Large Enterprise74%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    Buyer's Guide
    IT Asset Management
    September 2022
    Find out what your peers are saying about ServiceNow, Freshworks, BMC and others in IT Asset Management. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    Device42 is ranked 14th in IT Asset Management with 1 review while Micro Focus Service Manager is ranked 13th in IT Service Management (ITSM) with 7 reviews. Device42 is rated 0.0, while Micro Focus Service Manager is rated 6.8. The top reviewer of Device42 writes "Reasonably priced and stable but the remote connectors need to cover more devices". On the other hand, the top reviewer of Micro Focus Service Manager writes "Streamlines productivity and is able to handle a big number of enterprise-wide service needs". Device42 is most compared with ServiceNow, ServiceNow CMDB, BMC Helix Discovery, Infoblox IPAM and ManageEngine ServiceDesk Plus, whereas Micro Focus Service Manager is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus and BMC Helix ITSM.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.