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Dell PowerProtect Backup Services vs Dell PowerProtect DP (IDPA) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Dell PowerProtect offers cost savings, efficient restoration, and operational effectiveness, though critical issue handling remains underutilized by some users.
Sentiment score
3.7
Dell PowerProtect DP offers cost efficiency, high malware protection, and significant ROI with data reduction and time-saving benefits.
The fact that I am not managing an infrastructure is actually reducing the cost of the environment because there is no one sitting just to manage that infrastructure.
Pre Sales Manager at a tech services company with 51-200 employees
Instead of having to send a DBA in to investigate the database and the errors within it, we can just quickly restore from an hour or two ago to get back to where we are needing.
VP Of Security at NatureFresh™ Farms
Some of the returns on investment I see with this product are security and saving time.
Oficial Senior at a financial services firm with 1,001-5,000 employees
The data reduction allows customers to maintain their capacity without needing to purchase new hardware, which is beneficial.
Senior Solution Consultant at a tech services company with 51-200 employees
In terms of cost, because of deduplication and compression, we can almost say there is a savings of 20% to 30%.
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
I see it as both time-saving and money-saving.
Senior System Engineer at Tenece Professional services
 

Customer Service

Sentiment score
4.8
Dell PowerProtect Backup Services' customer service has mixed feedback, with server support praised but desktop support needing improvement.
Sentiment score
7.4
Customers appreciate Dell PowerProtect DP support but suggest improvements in scheduling, parts delays, and communication on escalated issues.
The skill of the support is good, but the response time is something that needs to be better.
Oficial Senior at a financial services firm with 1,001-5,000 employees
That one number to call, that one tech to call, to rely on support for not just the single product but the whole suite that we are there to do it.
VP Of Security at NatureFresh™ Farms
I've always rated Dell with excellent support.
System Administrator
If I were to rate customer service from zero to ten points, I would give it ten out of ten.
Senior System Engineer at Tenece Professional services
Challenges exist in certain Linux-based cases.
Consultant at Key Information Technology L.L.C.
On the one or two occasions where we needed to engage with Dell support, they've been most helpful.
Senior Systems Engineer at NTT DATA
 

Scalability Issues

Sentiment score
4.9
Dell PowerProtect Backup Services is favored for seamless scalability, outperforming competitors like Datto and Axcient in adaptability for growth.
Sentiment score
6.0
Dell PowerProtect DP offers scalability, supporting scale-up and scale-out, but may require model changes at higher capacities.
The one thing that we found is that they were not scalable.
VP Of Security at NatureFresh™ Farms
Dell PowerProtect Backup Services is really easy to scale and is pretty scalable.
Pre Sales Manager at a tech services company with 51-200 employees
Scalability is great here, and it achieves this without downtime.
Senior System Engineer at Tenece Professional services
Because it is all based on the controller, which has a limited number of expansions.
Senior System Engineer at a tech vendor with 10,001+ employees
I think it is just a case of putting another node in and slotting it in, adding it to the storage, which is exactly what you would expect from enterprise equipment.
Infrastructure Engineer at a energy/utilities company with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Dell PowerProtect ensures reliable performance and security with cloud deployment, despite occasional longer updates, enhancing user protection and satisfaction.
Sentiment score
8.3
Dell PowerProtect DP is praised for stability, reliability, and performance, ensuring no downtime and seamless management.
If customers need to ensure that data is vaulted and immutable to protect against ransomware, they can pay extra to create a vault in AWS to ensure the data is protected.
Pre Sales Manager at a tech services company with 51-200 employees
There's never an issue with the data, so the encryption works excellently.
System Administrator
We have not had any performance issues.
VP Of Security at NatureFresh™ Farms
Dell PowerProtect DP (IDPA) is a stable solution because it's a mature product.
Senior Systems Engineer at NTT DATA
None of the customers has experienced any downtime.
Senior System Engineer at Tenece Professional services
Regarding stability, I have not really seen any lagging, crashing, or downtime on Dell PowerProtect DP (IDPA) itself.
Infrastructure Engineer at a energy/utilities company with 10,001+ employees
 

Room For Improvement

Dell PowerProtect aims to enhance support, improve SaaS backup features, and integrate systems, addressing pricing and management issues.
Dell PowerProtect DP is costly and complex, needing better authentication, compatibility, and improvements in setup and data recovery.
allowing us to get that final single pane of glass to function with everything in the product suite
VP Of Security at NatureFresh™ Farms
Dell PowerProtect Backup Services does not allow us to customize the schedule in backup tasks, which only has options for daily or twice a day.
Oficial Senior at a financial services firm with 1,001-5,000 employees
The majority of customers who speak about Office 365 backups want to back up Office 365 on-premises, which means if they have SaaS backups, they need a copy of that cloud data in their data center.
Pre Sales Manager at a tech services company with 51-200 employees
I believe if they could offer options for higher capacity with QLC drives, it would greatly benefit customer pricing and performance needs.
Senior Solution Consultant at a tech services company with 51-200 employees
Dell PowerProtect DP (IDPA) requires more updates and innovations in AI-powered cyber resilience.
Consultant at Key Information Technology L.L.C.
You cannot integrate with any other third-party solution or your Data Domain since it is very tightly coupled and has limited licenses with respect to capacity that are integrated directly with Avamar.
DGM at Airtel Digital
 

Setup Cost

Dell PowerProtect is competitively priced for Dell users, with $10,000 initial costs and appealing shared storage pools.
Dell PowerProtect DP offers competitive pricing with flexible licensing, discounts for partners, and features enhancing data reduction and integration.
Dell PowerProtect Backup Services costs us around 10 grand.
System Administrator
Competitors offer lower prices for Office 365 backups compared to Dell PowerProtect Backup Services.
Pre Sales Manager at a tech services company with 51-200 employees
That pricing was a big factor in selecting the product, along with the fact that we use many other Dell products in our environment.
Technical Analyst at a government with 1,001-5,000 employees
In fact, as I know, even give details inside Dell PowerProtect DP (IDPA) and how much it costs every single component in it, I am going to say it is somehow a bit expensive, why? Let me tell you.
Senior System Engineer at a tech vendor with 10,001+ employees
In terms of quantifiable CapEx reduction, I can estimate a decrease of about 20% to 30% thanks to the efficient deployment and DRE options available in Dell PowerProtect DP (IDPA).
Senior Solution Consultant at a tech services company with 51-200 employees
Pricing is competitive with other software vendors.
Consultant at Key Information Technology L.L.C.
 

Valuable Features

Dell PowerProtect Backup Services offer easy, cloud-native management with strong integration, seamless scaling, and robust multi-cloud data protection.
Dell PowerProtect DP excels in ease, scalability, and performance, offering integrated backup, AI, and efficient deployment features.
We can go right into one spot, see where our backups are, understand the situation, restore, make a new backup, move it, migrate it from one location to the other really quickly and easily without having to go into a lot of technical detail.
VP Of Security at NatureFresh™ Farms
The handiest feature of Dell PowerProtect Backup Services is that it syncs up our backups to other locations.
System Administrator
Some of the returns on investment I see with this product are security and saving time.
Oficial Senior at a financial services firm with 1,001-5,000 employees
AI integration enhances backup operations by analyzing data and ensuring malware protection.
Consultant at Key Information Technology L.L.C.
Dell PowerProtect DP (IDPA) has a scalable architecture, offering flexibility, so you can always scale the capacity to meet any increased demands.
Senior Systems Engineer at NTT DATA
The concept of pre-integrated solutions was very nice, allowing a customer to have a single dashboard to manage everything, which includes backups for desktops, laptops, enterprise applications, virtual and physical servers, along with comprehensive cloud-based backup capabilities.
Pre Sales Manager at a tech services company with 51-200 employees
 

Categories and Ranking

Dell PowerProtect Backup Se...
Ranking in Backup and Recovery
25th
Average Rating
8.8
Reviews Sentiment
5.6
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Dell PowerProtect DP (IDPA)
Ranking in Backup and Recovery
21st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Keith Bradley - PeerSpot reviewer
VP Of Security at NatureFresh™ Farms
Unified backups have protected our hybrid environment and simplified recovery across sites
Some of the best features that we find within the suite of Dell PowerProtect Data Domain and Dell PowerProtect Backup Services is the integration into the vSphere portal, VXRAILs, and areas that have made it so quick and easy to use. The latest expansion into Dell Native Edge has also been a great feature for us to add an expansion into that. These features benefit our company by allowing a small IT team like ours to not have to go to multiple panes of glass to see what we are doing. We can go right into one spot, see where our backups are, understand the situation, restore, make a new backup, move it, migrate it from one location to the other really quickly and easily without having to go into a lot of technical detail.
NimitPuvar - PeerSpot reviewer
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
Centralized backup has improved data protection and simplifies secure, compliant restores
The biggest advantage of the product is that it is basically a single appliance which comes with a bundle of backup software and the appliance, as we have a single console to manage it. It also provides other features such as data encryption at rest, along with data deduplication and compression in backup which is very useful. From the centralized dashboard, we can manage the backup job and determine if the backup job is happening appropriately or not. If any backup job fails, we can find out the root cause for the failures. Because it is a hardware-based appliance, we can restore the data immediately, and it provides genuine restore capabilities. In terms of data availability compliance, we are looking for data availability and data security in terms of encryption, data deduplication and compression. It provides data availability as each appliance comes with RAID. If one or two disks fail, then our data appliance is still available for backup. It also provides encryption, so our data is also ransomware protected.
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Top Industries

By visitors reading reviews
No data available
Construction Company
11%
Comms Service Provider
8%
Outsourcing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Dell PowerProtect Backup Services?
My experience with pricing, setup cost, and licensing is pretty good compared to other vendors. That pricing was a big factor in selecting the product, along with the fact that we use many other De...
What needs improvement with Dell PowerProtect Backup Services?
In the next release for Dell PowerProtect services, the final step would be to integrate both the on-prem and the cloud-based models that they are using, allowing us to get that final single pane o...
What is your primary use case for Dell PowerProtect Backup Services?
Dell PowerProtect Backup Services serves as our main solution for the backup and security of our network. It performs backups and controls everything from our physical servers to our virtual server...
What is your experience regarding pricing and costs for Dell PowerProtect DP (IDPA)?
The pricing for Dell PowerProtect DP (IDPA) is quite expensive, but I would say, compared to the work that has been put into the appliance itself, we all know Dell is the most expensive product on ...
What needs improvement with Dell PowerProtect DP (IDPA)?
I find it difficult to identify faults with Dell PowerProtect DP (IDPA). The only initial issues we had were with bare-metal restores, but their support was absolutely excellent, and we worked thro...
What is your primary use case for Dell PowerProtect DP (IDPA)?
Dell PowerProtect DP (IDPA) is used to back up Dell VX Rails, as we have six Dell VX Rail nodes or clusters in our current company, and to have an off-site backup. We have two Dell PowerProtect DP ...
 

Also Known As

No data available
Dell EMC IDPA, Dell IDPA, EMC IDPA
 

Overview

 

Sample Customers

Information Not Available
Under Armour, Christian Brothers University, Presidio
Find out what your peers are saying about Dell PowerProtect Backup Services vs. Dell PowerProtect DP (IDPA) and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.