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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
24th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.3%, up from 1.2% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.3%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Symantec Endpoint Security3.3%
BlackBerry Cylance Cybersecurity1.3%
Other95.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Kumbesh Rajagopal - PeerSpot reviewer
Senior Security Delivery Analyst at Accenture
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"Endpoints are protected in real-time without the need of a centralized server."
"It provides good insight into the programs, applications, or websites that may need attention."
"It does a good job of protecting us."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"The initial setup of CylancePROTECT is very easy."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"There are no issues with scalability."
"The product has been quite stable."
"I have found the central control console the most valuable feature."
"The mobile application is valuable. You are able to see the reports of intrusions and the like on mobile devices. That is one of the coolest aspects."
"This product is valuable for ransomware protection, general malware protection, and network exploitation protection."
"Symantec End-User Endpoint Security is easy to use."
"It's a robust product."
"Can detect and prevent attacks that are exploring common software vulnerabilities."
 

Cons

"The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward."
"CylancePROTECT's dashboard could be more user-friendly."
"I would say one thing that they might need to bring in is protection for mobile devices."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"One suggestion I have for both regular and mobile would be to collect all the information about installed software, such as versions, and give that information to the manager to help with software management. That would be a huge advantage for everyone who administers these tools."
"Symantec End-point production doesn't support the EDR function."
"We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec."
"Symantec isn't good in terms of updating customers about updates. You'd normally have to search it out. Sometimes, the update process for the administration and management console can be a bit intimidating, and it can be quite inconvenient to get the updates. That's because when you have to do the update, you have to update the management console, and then you need to update the clients. Their application that's installed on desktops and servers needs to go hand in hand with the management console. Sometimes, it's a bit unwieldy to see that process through."
"The technical support could be a bit better."
"The management of the server is a bit complex."
"I would like to see even more customization, the possibility to do whitelisting. It needs to be a little bit more liberal on whitelisting, even to use the name if needed, instead of hashes."
"We communicate with our local partners and they give us the license key. Then, we have to go to the portal and apply it, but sometimes it doesn't work. We then have to create a new administrative account and migrate all our endpoints. That is the only major issue we have been battling with."
 

Pricing and Cost Advice

"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"The product cost is about $5, per user, per month."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"CylancePROTECT is an affordable solution."
"I think that the price we are paying is good for what it is."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"Pricing and licensing are important to us when choosing a product."
"It provides a good solution at a good price."
"I rate the product's pricing a six out of ten."
"The licensing costs are huge compared to what is normally included in the licensing with other products such as the Microsoft products that we're using. We're paying between $300 and $400 per seat."
"Symantec Endpoint Security's pricing is okay. It is cheaper compared to other products."
"The prices fluctuate, but this year I think it was maybe around $12,000."
"The problem is Symantec is more expensive than other vendors."
"When comparing this solution to others in the current market it is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
Government
6%
Comms Service Provider
11%
Manufacturing Company
10%
Financial Services Firm
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: February 2026.
882,333 professionals have used our research since 2012.