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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
105
Ranking in other categories
Endpoint Detection and Response (EDR) (8th), Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
24th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.1% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.3%, up from 1.2% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.3%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Cortex XDR by Palo Alto Networks3.4%
Symantec Endpoint Security3.3%
BlackBerry Cylance Cybersecurity1.3%
Other92.0%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Kumbesh Rajagopal - PeerSpot reviewer
Senior Security Delivery Analyst at Accenture
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Traps is quite a stable product. Once it was properly deployed and configured, you have nothing to be worried about."
"They did what they said. This solution could apply to any scenario."
"The most valuable aspect of Cortex XDR by Palo Alto Networks for me is its integration with AI detection, where we get to know the behavioral detection based on users, traffic patterns, and different services that we consume."
"One thing that I like about Cortex XDR by Palo Alto Networks, it is detecting all the suspicious or malicious binaries, and it has integration with Palo Alto Firewall."
"We've had a significant increase in blocking with a decrease in false positives, because it's looking at how the files work, not just a list of files that it's been told to look for."
"It blocks malicious files. It prevents attacks. It doesn't require many updates, it's a very light application."
"The interface is easy to use and it is more up to date than our previous solution."
"The product's most valuable features are massive user and feature intelligence exploit detection."
"It provides good insight into the programs, applications, or websites that may need attention."
"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."
"Its setup is simple if you have a Windows device; it is executable."
"The solution is easy to deploy."
"It is extremely simple to manage and deploy."
"It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"The best thing about Symantec is its ability to control our endpoints from a single point. You can manage the antivirus definitions, upgrades, remote scanning, etc., from one console."
"I find it is the most reliable solution on the market."
"Threat protection has always worked well."
"Symantec's detection capabilities are strong. It involves run protection and behavioral analysis."
"The firewall, IPS and device control are useful at protecting the environment."
"It is good for detecting signature-based viruses, and it is user friendly."
"The solution's application control feature is very, very powerful."
"The product has valuable features for insights."
 

Cons

"Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth."
"The encryption is not up to the mark."
"Managing the product should be easier."
"Product might have some bugs."
"It tends to do 99.9% of things. The only thing I'd like is single sign-on authentication into their cloud platform so that my users can be properly authenticated against it."
"Limited remote connection."
"They have the worst support, as a company, that I have ever worked with, as they are difficult to get a hold of and keep on the phone. They don't know what they are talking about when you get them on the phone. They don't like to respond to messages when you send them to them. They like to "research problems" for weeks on end, then pass you off to somebody else."
"Dashboards do not allow everyone to see what's happening."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The product must make the interface a little more user-friendly."
"The solution needs better dashboards that are easier to use."
"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."
"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."
"It's a good solution but some features just need to be updated."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"There is no local support for Symantec products in Hong Kong."
"It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors."
"If you're not charged with administering the product and you don't do it every day it can sometimes be difficult to remember how to do the simple basic things, so some type of help or guidance for your most regular or frequent tasks would be good."
"The virus definitions could be updated more frequently."
"More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec."
"The one thing I don't like about Symantec Endpoint Security is the amount of resources it uses."
"There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation."
"We had trouble with the advanced features, such as the firewall builder and all the network protection modules. We were having a lot of issues because it would sometimes block users or the printing, or it would create issues with the network access resources."
 

Pricing and Cost Advice

"Cortex XDR is a costly solution."
"It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff."
"This is an expensive solution."
"The price of the solution is high for the license and in general."
"It is cost-effective compared to similar solutions. It fits for the small businesses through to the big businesses."
"It is "expensive" and flexible."
"It has reasonable pricing for the use cases it provides to the company."
"The return on investment is from the user side because we have seen the performance of it increase the delivery time of the product if we are using too many web-based and on-premise applications. In indirect ways, we saw the return of investment in terms of performance and user satisfaction increase."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"The solution provides me with competitive pricing."
"We pay our license on a yearly basis and have just renewed for two years."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"It is expensive, but not unreasonable."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"I think that the price we are paying is good for what it is."
"The problem is Symantec is more expensive than other vendors."
"One great benefit is we do not need to activate a license for every endpoint. The price is fair."
"The licensing costs are huge compared to what is normally included in the licensing with other products such as the Microsoft products that we're using. We're paying between $300 and $400 per seat."
"Its price is reasonable."
"It provides a good solution at a good price."
"Regarding the licensing, it was important negotiate a long contract to get a more attractive price, including advanced support in case of crisis."
"I thought the pricing was reasonable."
"I am not sure of the initial cost, but the yearly renewals are quite affordable, which is a good thing. The price seems to have come down in recent years, and with the alternatives that are out there, such as Microsoft Defender, it needs to maintain that affordability to make it attractive."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
6%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Comms Service Provider
6%
Comms Service Provider
11%
Manufacturing Company
10%
Financial Services Firm
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise21
Large Enterprise47
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessa...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valu...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior sol...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: February 2026.
882,637 professionals have used our research since 2012.