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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
12th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
144
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.9%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
MohammadAlshatreet - PeerSpot reviewer
Resolve support issues promptly while optimizing system resource usage
I use the solution primarily for scanning and identifying threats, which is essential in determining the percentage of resources used, such as CPU and hard disk. It's important to balance resource consumption to maintain operational efficiency. Furthermore, the incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."
"The deployment of updates is easy."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"I like the AI and mathematical components that they use."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"The solution runs in the background, and I do not need to care about it."
"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"The Application Guard and ByteGuard are useful features."
"Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes."
"It is a scalable product and is average stability-wise."
"Easy to use solution."
"The pricing is pretty good."
"The dashboard view and reporting are valuable. It is stable and easy to integrate, and it provides custom options."
"The most amazing qualities of Symantec Endpoint Protection is that it provides a total solution to all virus problems."
"I like the malware threat control policy and USB blocker. In Symantec Manager, we use multiple available features, so we created firewall policies to prevent any malware attack from the network or device controls."
"Symantec Endpoint Security is easy to use, fast, and good for small and medium-sized businesses."
 

Cons

"Making the dashboards a bit modern to make them easier to search would also be helpful."
"If they can add more features on top of their Persona feature that would be ideal."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"The solution’s user interface could be improved."
"When it was directly with Symantec, the technical support was perfect. After Broadcom acquired Symantec, the level of technical support dropped."
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"Automation of tasks should be improved on SEPM. It is currently manual, and we should be able to automate installation and deployment from the client side."
"The platform itself can be improved as there's no way to track how infections get into the organization."
"The support can be wanting. Sometimes the time to resolution is longer than I would expect."
"Symantec End-point production doesn't support the EDR function."
"The device can be outdated. More enhancement of network and discovery would help already great features."
"Nowadays, threats are changing, and they are moving more towards script control and zero-day attacks. So, we would like to have more control similar to an EDR solution. Symantec Endpoint Protection has certainly come a long way as a traditional antivirus, but because the threats are changing, we would like to have more EDR features so that we have a detailed view of the source from where the infection entered the environment and whether it has tried to connect any other endpoint. It should provide such a detailed view for investigation. It should protect against zero-day threats, etc. These are the key enhancements that can make it a complete solution for any enterprise. Currently, we have seen organizations going for two solutions: antivirus and EDR. With both these capabilities, it would be a complete package."
 

Pricing and Cost Advice

"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"I think that the price we are paying is good for what it is."
"The prices fluctuate, but this year I think it was maybe around $12,000."
"It could be cheaper."
"Zero-day threat or advanced attacks should be part of the endpoint. The product should not require you to buy a separate license."
"Licensing fees are paid on a yearly basis."
"One great benefit is we do not need to activate a license for every endpoint. The price is fair."
"It's not cheap."
"Symantec is expensive."
"The pricing was one of the factors that led us to choose this product."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
12%
Government
6%
Financial Services Firm
6%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: July 2025.
862,499 professionals have used our research since 2012.