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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
11th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
144
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.4% compared to the previous year. The mindshare of Symantec Endpoint Security is 4.0%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Hakeem_Abdulkareem - PeerSpot reviewer
The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated
Symantec's application security module needs some improvement. You need to create a lot of fingerprints for application security. For instance, let's say I have different brands of ATMs in my environment, like Wincor and NCR. I use GRG to deploy an application control to whitelist some applications. I have to get the exact image of the different models of ATMs. When I tested in the past, some machines would not connect to the server without that. Only the approved software on the ATM should run. Anything outside that should not even come up at all. We did this so that an outside person doesn't introduce malicious software to the ATM. That's the essence of locking down with application control. Using Symantec for application control has been hectic, so I use Carbon Black to do the lockdown. Checking that data security will work fine with Carbon Black. Carbon Black worked fine. Setting up approval in Carbon Black works differently than Symantec. In Symantec, we first need the fingerprints of the applications running underneath. Before setting up Carbon Black, you first install the agent, allowing it to learn the environment. It will analyze all the software's behavior and provide recommendations for what should be allowed. It's more straightforward, whereas configuring application control in Symantec is a bit cumbersome.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"Its setup is simple if you have a Windows device; it is executable."
"I like the AI and mathematical components that they use."
"Endpoints are protected in real-time without the need of a centralized server."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"It secures different entry points into the network."
"The most valuable feature of CylancePROTECT is the support."
"Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."
"Its ease of use in deploying it and regular updates are most valuable."
"It's good at detecting signature-based stuff and stopping that."
"This product is valuable for ransomware protection, general malware protection, and network exploitation protection."
"It is a stable product."
"Symantec End-User Endpoint Security is a stable solution."
"The product blocks computer viruses."
"Some of the most valuable features were antivirus, malware, and spyware. They were really good."
"It's a single-agent installation with many features including wireless protection."
 

Cons

"The stability could be improved."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"The product must make the interface a little more user-friendly."
"The solution needs better dashboards that are easier to use."
"It's a good solution but some features just need to be updated."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"Overall, the price could be reduced."
"It would be perfect if it is capable of detecting or checking ransomware."
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"If Symantec wants to improve, they should have a single event for all their products."
"We were having a problem in Version 14, where the client machines used to go into the health state and once it restarted, and never came back again."
"It seems that its not working very well with VMWare."
"Difficult to set up on older systems."
"It would be nice to have customized reports integrated on the main console with no additional DB server or BI server."
 

Pricing and Cost Advice

"The solution provides me with competitive pricing."
"The license price for this solution could be better. It's on the expensive side."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"We pay our license on a yearly basis and have just renewed for two years."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"It's not so heavily priced; rather, it's average and decent."
"The product cost is about $5, per user, per month."
"The pricing is pretty much at the market standard... Symantec is not that cheap and it's not that expensive compared to CrowdStrike. I would put them in the 'middle block.'"
"The pricing is a little bit more expensive than other competitors, if you compare it to Kaspersky, for example, or McAfee."
"We receive a discounted price for this solution because we are a non-profit organization."
"The licensing is okay. Symantec has a very granular licensing model, so you only buy what you need."
"We have some customers on a one-year license and others on a three-year license."
"When comparing this solution to others in the current market it is expensive."
"The prices fluctuate, but this year I think it was maybe around $12,000."
"The pricing was one of the factors that led us to choose this product."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: April 2025.
850,760 professionals have used our research since 2012.