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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
13th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.3% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Symantec Endpoint Security3.4%
BlackBerry Cylance Cybersecurity1.2%
Other95.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Kumbesh Rajagopal - PeerSpot reviewer
Senior Security Delivery Analyst at Accenture
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable."
"Has good RAM capacity for the power I need"
"It is extremely simple to manage and deploy."
"The deployment of updates is easy."
"It provides good insight into the programs, applications, or websites that may need attention."
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"​Centralized dashboard online which can be used for managing a huge product."
"What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
"No maintenance is required after a successful installation phase."
"Some of the most valuable features were antivirus, malware, and spyware. They were really good."
"The most valuable feature of Symantec Endpoint Security is the protection of our systems."
"It is a solid antivirus security product."
"The mobile application is valuable. You are able to see the reports of intrusions and the like on mobile devices. That is one of the coolest aspects."
"The feature I find most useful is the console for reporting."
"The solution detects malware very well."
"Helps to protect our organization from known attacks."
 

Cons

"The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward."
"They could improve on the false positives, reporting and whitelisting features."
"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The stability could be improved."
"Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs."
"We are not satisfied with this solution. It needs a lot of improvements. It doesn't detect the most recent malware and unknown threats. With most of the users working from home these days, there is also a need for some extra security layer. That's why we are thinking of going for a better solution that will take care of all of our endpoints and work from home situation. Symantec also has to work on EDI technology. Vendors like Palo Alto and Cisco are coming with their own intelligence and cloud infrastructure in which unknown threats are regularly watched and monitored, and they are reported to the admin."
"They need to develop a multi-language interface."
"It would be perfect if it is capable of detecting or checking ransomware."
"Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device... They need to make it more user-friendly, so that when anyone puts in a USB stick it will be scanned, popping up any problems before it is used."
"Maybe Symantec Endpoint Security could amend their pricing structure, but they always offer a good product."
"It would be nice to have customized reports integrated on the main console with no additional DB server or BI server."
"The solution's reporting could be improved."
"Technical support could be more responsive."
 

Pricing and Cost Advice

"We would just add more if there are new users, but right now you just need one license for per user."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"I think that the price we are paying is good for what it is."
"The monthly fee is $55 USD per user."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The tool is not that expensive."
"It is expensive, but not unreasonable."
"We pay our license on a yearly basis and have just renewed for two years."
"The pricing was one of the factors that led us to choose this product."
"The pricing is as per the environment. If all the features are there, there will be a cost for them. There were no additional costs for me. Support and other things were included in the pricing."
"Symantec is expensive."
"We receive a discounted price for this solution because we are a non-profit organization."
"The pricing is a little bit more expensive than other competitors, if you compare it to Kaspersky, for example, or McAfee."
"It could be cheaper."
"We pay on a yearly basis..."
"The price of Symantec is on the higher end. They face some competition from a company called Quick Heal, which is much cheaper than Endpoint Security. They offer three years of protection at just 900 rupees."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Government
7%
Comms Service Provider
6%
Comms Service Provider
11%
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: December 2025.
880,490 professionals have used our research since 2012.