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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
12th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
144
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.9%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
MohammadAlshatreet - PeerSpot reviewer
Resolve support issues promptly while optimizing system resource usage
I use the solution primarily for scanning and identifying threats, which is essential in determining the percentage of resources used, such as CPU and hard disk. It's important to balance resource consumption to maintain operational efficiency. Furthermore, the incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"On the management side, we liked the way it displays things."
"Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."
"What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system."
"Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"The initial setup of CylancePROTECT is very easy."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"The solution is easy to manage."
"The scheduled scans and the active protection were the most valuable because it allowed me to have the systems protected in real-time and also be able to schedule scans so that as new definitions would update, machines could be scanned to make sure that everything was in tip-top shape and there was nothing lurking in the background."
"One of the features is the ability to frequently get virus signature updates."
"Some of the features that were important were a built-in firewall and device control."
"Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control."
"The solution offers very good security features and is comparable to Sophos."
"This solution helps in that I can control quite a few computers from our central location, with ease."
"There are no issues with scalability."
 

Cons

"The product must make the interface a little more user-friendly."
"The security scripting needs improvement. It needs deeper security for scripting."
"The user interface is outdated."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."
"The solution should implement AI in the product."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"The solution's reporting could be improved."
"As for some features I would like to see, I'd like a retrospective action feature similar to Cisco Secure Endpoint's. Some antiviruses don't allow you to re-scan a product that was in the former scan—for example, if a file was classified as proper, but then for some reason the file was changed, we need an antivirus with retrospective capability. We need EPP and EDR products in a secured environment."
"Reporting in this solution needs improvement."
"It can maybe send notifications when there is an update and everything is successful."
"Is not a full anti-ransomware solution."
"There is a lack of reporting and alerts."
"It's not cheap."
"There was an administrative feature, which was available in the previous version, which has been removed. We would like that feature to be added again."
 

Pricing and Cost Advice

"The solution provides me with competitive pricing."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"It's not so heavily priced; rather, it's average and decent."
"The monthly fee is $55 USD per user."
"Licensing is based on a yearly subscription."
"We receive a discounted price for this solution because we are a non-profit organization."
"We pay on a yearly basis..."
"The EDR options are costlier than other products."
"Zero-day threat or advanced attacks should be part of the endpoint. The product should not require you to buy a separate license."
"It could be cheaper."
"Regarding the licensing, it was important negotiate a long contract to get a more attractive price, including advanced support in case of crisis."
"Compared to other products and brands here in Mexico, the price is okay, somewhere in the middle. Our solution is unique in that it can adapt to a variety of pricing and licensing constraints considering we have the corporate, government, and academic mandates. The"
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Government
7%
Financial Services Firm
6%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: June 2025.
860,711 professionals have used our research since 2012.