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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
13th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.3% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Symantec Endpoint Security3.4%
BlackBerry Cylance Cybersecurity1.2%
Other95.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Kumbesh Rajagopal - PeerSpot reviewer
Senior Security Delivery Analyst at Accenture
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations."
"Its setup is simple if you have a Windows device; it is executable."
"​Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push.​"
"Endpoints are protected in real-time without the need of a centralized server."
"The solution is pretty easy to scale."
"What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"It is good for detecting signature-based viruses, and it is user friendly."
"No maintenance is required after a successful installation phase."
"Its ease of use in deploying it and regular updates are most valuable."
"Stability-wise, it is very good and we have had no trouble."
"I like the intrusion prevention and Sonar features."
"Symantec Endpoint Security positively impacts our organization through its behavioral SONAR, which stops ransomware by restoring files within minutes, avoiding more than 20 hours of recovery time compared to other tools such as Trend Micro that take much longer for remediation."
"The solution detects malware very well."
"The features are very nice. We are getting updates continuously from the Symantec side regarding any attacks, such as zero-day attacks. Symantec helps us in mitigating any attacks or threats early."
 

Cons

"The user interface is outdated."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"It is hard to manage."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The security scripting needs improvement. It needs deeper security for scripting."
"Its GUI needs improvement. It's good, but it needs to be improved in terms of management and reporting."
"The areas that need improvement include scanning issues, application control issues, and the detection of malicious files."
"The device can be outdated. More enhancement of network and discovery would help already great features."
"The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing."
"I think the CPU dependence should be enhanced."
"It would be interesting if Symantec Endpoint protection could also manage Windows Defender. If they were to add a feature, it would be nice if you could see the Symantec client and the Windows Defender client in case you choose to deploy both."
"They should work on making the virus definition file lighter."
"The virus definitions could be updated more frequently."
 

Pricing and Cost Advice

"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The license price for this solution could be better. It's on the expensive side."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"The solution provides me with competitive pricing."
"I think that the price we are paying is good for what it is."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The pricing is as per the environment. If all the features are there, there will be a cost for them. There were no additional costs for me. Support and other things were included in the pricing."
"It provides a good solution at a good price."
"Its price is fair."
"The licensing is okay. Symantec has a very granular licensing model, so you only buy what you need."
"Licensing fees are paid on a yearly basis."
"Compared to other products and brands here in Mexico, the price is okay, somewhere in the middle. Our solution is unique in that it can adapt to a variety of pricing and licensing constraints considering we have the corporate, government, and academic mandates. The"
"I am not sure of the initial cost, but the yearly renewals are quite affordable, which is a good thing. The price seems to have come down in recent years, and with the alternatives that are out there, such as Microsoft Defender, it needs to maintain that affordability to make it attractive."
"The problem is Symantec is more expensive than other vendors."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
9%
Comms Service Provider
6%
Government
6%
Comms Service Provider
11%
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: December 2025.
881,282 professionals have used our research since 2012.