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CylanceOPTICS vs WatchGuard Threat Detection and Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
42nd
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
WatchGuard Threat Detection...
Ranking in Endpoint Detection and Response (EDR)
37th
Average Rating
8.0
Reviews Sentiment
7.9
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of WatchGuard Threat Detection and Response is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Jose Fos - PeerSpot reviewer
The solution provides automated responses and helps protect our systems
We use the solution to protect our systems. We also use it for real-time detection The tool provides automated responses. It has a lot of features. The interface is not the best. I do not like it. The reports must also be improved. I am currently using the solution. I have contacted the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CylanceOPTICS is easy to use."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"The solution has a high level of trust in the industry."
"It's pretty unintrusive"
"You can use the solution to query certain things."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"WatchGuard Threat Detection and Response is a reliable solution."
"When you download the executable file from the internet, it automatically sandboxes to make sure it's not doing anything incorrectly."
"The tool provides automated responses."
"The protection that it provides from ransomware is valuable. The awareness that it has is also valuable. It didn't have a central console earlier, but now it has a central console, which is pretty good."
"WatchGuard is very user-friendly. It provides us with all of the security services we need."
"The most valuable feature is the correlation of logs from different devices."
"The most valuable feature, in my opinion, is the dimension logging platform and the network traffic filtering."
"The basic functionality is fantastic. It has been performing well. I generated a report on one machine, using that as the deployment machine. When scanning the network, it discovered machines on the network and deployed the same endpoint protection from that one machine I have on my network."
 

Cons

"The product's technical support is slow."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"The detection component is something that they have to work on."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"The reporting is very weak and not very good at all."
"The product's initial setup process could be easy."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"I'd like a few extra features, especially around threat severity assessment."
"This product needs to be fully integrated with the firewall. Currently, it only sends logs to the cloud and asks the firewall to correlate them."
"WatchGuard should offer more visibility into user activity. For example, we should have more details when WatchGuard denies a user access to a port."
"The pricing of WatchGuard Threat Detection and Response could be improved."
"The website must provide more information on the product."
"The administrative UI/UX could be significantly improved."
"The ease of detecting where an issue is should be improved."
"The interface is not the best."
 

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."
"I would rate the pricing a three out of five."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"The pricing is competitive."
"The solution is cheap."
"The price is very good."
"The price is comparable."
"The price of WatchGuard is very good."
"The solution is a bit more expensive than other options."
"There is a license required to use the solution and we pay annually. The price could be reduced because it is a bit expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Computer Software Company
18%
Financial Services Firm
8%
Insurance Company
7%
Computer Software Company
18%
Comms Service Provider
12%
Retailer
11%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What needs improvement with WatchGuard Threat Detection and Response?
The pricing of WatchGuard Threat Detection and Response could be improved. It's not the cheapest option available. That said, it often meets our needs effectively. There are areas for improvement i...
What is your primary use case for WatchGuard Threat Detection and Response?
WatchGuard Threat Detection and Response is used to monitor traffic and give alarms to the administration if something goes wrong. It reacts when services protected by it are attacked and sends not...
 

Also Known As

No data available
WatchGuard TDR
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Goodwill New York / New Jersey, F4 IT, Café Comunicação Integrada
Find out what your peers are saying about CylanceOPTICS vs. WatchGuard Threat Detection and Response and other solutions. Updated: June 2025.
859,438 professionals have used our research since 2012.