Try our new research platform with insights from 80,000+ expert users

CyberArk Privileged Access Manager vs SailPoint Identity Security Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
CyberArk Privileged Access Manager enhances security, reduces costs, and improves efficiency by automating password management and streamlining workflows.
Sentiment score
7.6
SailPoint Identity Security Cloud streamlined processes, improved compliance, and reduced costs with automation, yielding ROI in 14-18 months.
The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
The end users have the authority to reconcile the password or verify it before using session isolation, which is one of the unique features that can be enabled through Privileged Session Manager, preventing any attacks from happening within the organization when connected with sessions through CyberArk Privileged Access Manager.
CyberArk Privileged Access Manager has helped customers save on costs primarily by reducing the number of engineering and information security personnel.
 

Customer Service

Sentiment score
6.5
CyberArk's support is mixed; effective higher-tier levels, but needs better coordination and consistency for complex issues.
Sentiment score
5.3
SailPoint's customer service is strong and knowledgeable, but some users report delays and language issues in certain regions.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
Technical support is very good.
 

Scalability Issues

Sentiment score
7.6
CyberArk Privileged Access Manager is scalable, supports diverse deployments, and efficiently handles thousands of users, despite planning requirements.
Sentiment score
7.2
SailPoint Identity Security Cloud excels in scalability, suitable for large enterprises, but faces challenges with resource allocation and cost.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
 

Stability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager is highly stable, reliable, with minimal issues, and excels in performance and disaster recovery.
Sentiment score
7.9
SailPoint Identity Security Cloud is praised for high stability, seamless integration, reliable performance, and minor non-disruptive bugs.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
 

Room For Improvement

Users recommend enhancing CyberArk's interface, integration, documentation, customization, costs, support, performance, and training for improved experience.
SailPoint Identity Security Cloud needs improvements in authentication, integration, customization, user interface, and competitive pricing strategy.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
 

Setup Cost

CyberArk Privileged Access Manager is costly yet favored for its robust security and market-leading capabilities, justifying the expense.
Enterprise users find SailPoint Identity Security Cloud pricing high but justified by its comprehensive features and robust capabilities.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Valuable Features

CyberArk Privileged Access Manager offers secure, versatile management for privileged accounts with automation, integration, and a user-friendly interface.
SailPoint Identity Security Cloud offers efficient, scalable identity management with AI integration, automation, and user-friendly governance features.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
It can integrate with Splunk, SNMP, and other solutions and technologies.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
 

Categories and Ranking

CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (2nd), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
SailPoint Identity Security...
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
71
Ranking in other categories
User Provisioning Software (2nd), Identity Management (IM) (1st), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. CyberArk Privileged Access Manager is designed for Privileged Access Management (PAM) and holds a mindshare of 17.1%, down 22.3% compared to last year.
SailPoint Identity Security Cloud, on the other hand, focuses on User Provisioning Software, holds 32.1% mindshare, up 29.6% since last year.
Privileged Access Management (PAM)
User Provisioning Software
 

Featured Reviews

Abdul Durrani - PeerSpot reviewer
Enables granular and secure access with just-in-time access and Zero Trust model
CyberArk provides a good amount of control over access types. However, as a future enhancement, having additional features for cross-platform integration would be beneficial. It would be good to have integrations with other tools and firewalls, such as Zscaler and CrowdStrike. Although I am not fully aware of recent updates, more cross-platform integration would be valuable. A SOC analyst would like to have centralized access in terms of information flowing in even for privileged access management. They would like to have control over everything instead of opening four to five tabs for different sorts of information. Cross-platform integration would help with that. Customers also want CyberArk's pricing to be better so that they can implement it further and have more licenses. Implementing a privileged access management solution can be challenging. It would be great if CyberArk could provide recommendations based on the compliance standards of an organization. It would help system admins ensure that all the required ports are closed and the systems are being managed properly. If any system is not being used anymore, any ports opened for that system need to be closed. Having such recommendations would be helpful.
Kaustubh Partha - PeerSpot reviewer
Empower users with robust IT security and seamless approval workflows
I raise requests on SailPoint, for example, if there is any server-related access needed. I use it more as an end-user, like raising simple tickets for identity access management SailPoint is more focused on IT security. I find that the approvals that flow through SailPoint are much better than…
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
860,168 professionals have used our research since 2012.
 

Answers from the Community

NC
Dec 1, 2021
Dec 1, 2021
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the management of user identities, systems, data, and cloud services. It works great for Identity Access Management, specifically for cleaning up inactive and orphaned accounts. It has the joiner-mover-lea...
See 2 answers
Nov 17, 2021
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the management of user identities, systems, data, and cloud services. It works great for Identity Access Management, specifically for cleaning up inactive and orphaned accounts. It has the joiner-mover-leaver feature. One of the features we like is the large availability of connectors for different applications and platforms. You can also recertify an account, which is very useful. It is well suited for large companies with lots of users and applications. However, for small companies, it might be a bit of an overkill. Sailpoint has a steep learning curve, so it is not for inexperienced users. Moreover, it doesn’t offer a lot of supporting documentation. It also doesn’t integrate well with other solutions. We chose CyberArk despite the cost because it works great for password management. CyberArk helps manage privileged accounts and service accounts, for example, when users need to connect remotely into systems. It is especially useful for IT staff to access their privileged accounts without having to remember the passwords every time - individually and even as a group. What we like the most about CyberArk is the ease of use and effectiveness in managing privileged accounts. For instance, it automatically changes the passwords for privileged accounts and reconciles and verifies passwords. New users can obtain secure credentials with minimal time and effort. The initial cost is high, which can be a bit of a stretch for small organizations. It also has high requirements for the initial setup and is difficult to customize. The performance could be faster. Conclusions While Sailpoint IdentityIQ is a very good privileged account solution, CyberArk is better suited for us because of its ease of use and efficiency in password management.
DM
Dec 1, 2021
The two products are actually complimentary. Both companies have been very good about staying in their lanes and are their respective market leaders. CyberArk's PAM solution is aimed at protecting privileged accounts by providing features like vaulting, credential rotation, session monitoring and recording. They also have solutions for DevOps and Secrets management. SailPoint is an Identity Governance solution and actually manages CyberArk as an application the same way it manages accounts and privileges in SAP, AD, AAD and over 100 more applications. For CyberArk, it can add/change/delete users as well as create safes and assign users to those safes. At a user account certification time, it will show the CyberArk users and their associated privileges and allow the user's manager or other appropriate people to approve or revoke the privileged access.  SailPoint creates an Identity warehouse so that a user's accounts and entitlements are gathered, managed and reported on in a centralized manner. See Youtube for a quick explanation - SailPoint Identity Governance Integrates with CyberAek Privileged Access Security.  SailPoint does not provide the vault and session management functions that CyberArk does.
 

Top Industries

By visitors reading reviews
Educational Organization
18%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
7%
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
11%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.
What do you like most about SailPoint IdentityNow?
It significantly reduces the workload for certification processes.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Rockwell Automation
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about CyberArk, Delinea, One Identity and others in Privileged Access Management (PAM). Updated: June 2025.
860,168 professionals have used our research since 2012.