CyberArk Privileged Access Manager and SailPoint Identity Security Cloud are key competitors in the identity and access management space. CyberArk appears to have a slight edge in versatility and scalability due to its modular design and robust security features.
Features: CyberArk Privileged Access Manager includes the Central Policy Manager, providing comprehensive password management and privileged session monitoring. Its Privileged Session Manager allows for real-time session monitoring and controls session activity to ensure compliance. Additionally, its Enterprise Password Vault secures privileged account passwords within a highly protected digital vault. SailPoint Identity Security Cloud excels in identity governance, featuring access certifications and provisioning. It offers a flexible approach with out-of-the-box connectors and integration capabilities tailored for streamlined identity management.
Room for Improvement: CyberArk users desire improvements in user interface design, reporting capabilities, and enhanced integration with third-party solutions. There is also a call for better support for custom connectors and plugins, along with tackling scalability challenges during complex setups, especially in on-premises deployments. SailPoint users seek more robust automation features, a more intuitive user interface, and superior reporting capabilities. Further stability enhancements and reduced resource utilization are also noted areas for improvement.
Ease of Deployment and Customer Service: CyberArk offers various deployment options, which can suit different environments, although the on-premise setup is sometimes seen as challenging. Their customer service is generally well-regarded, with calls for improved response times for complex issues. SailPoint provides flexible deployment options, including cloud-based solutions, which ease scalability demands. Its customer service is praised for quick resolutions and reinforcing strong client relationships, though documentation for technical support could be enhanced for better accessibility.
Pricing and ROI: Both CyberArk and SailPoint are seen as premium solutions, commanding higher price points. CyberArk's pricing reflects the breadth of its features and security capabilities, yet may pose a challenge for smaller organizations. Similarly, SailPoint's pricing may be steep for small and medium businesses, but the value it provides with its identity governance features is significant. Users of both solutions report reduced risk and improved operational efficiency, offering a positive return on investment despite initial expenses.
The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
During our quantitative analysis, we estimated potential savings of one to ten million dollars a year by using a PAM solution.
With other tools such as Okta where you have self-service for resetting your own passwords and things like that, the average savings is 12 minutes, which is six dollars for a password reset, and you can extrapolate that over your organization.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
Technical support is very good.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
It can integrate with Splunk, SNMP, and other solutions and technologies.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
CyberArk Privileged Access Manager is a next-generation solution that allows users to secure both their applications and their confidential corporate information. It is extremely flexible and can be implemented across a variety of environments. This program runs with equal efficiency in a fully cloud-based, hybrid, or on-premises environment. Users can now protect their critical infrastructure and access it in any way that best meets their needs.
CyberArk Privileged Access Manager possesses a simplified and unified user interface. Users are able to manage the solution from one place. The UI allows users to view and manage all of the information and controls that administrators need to be able to easily access. Very often, management UIs do not have all of the controls and information streamlined in a single location. This platform provides a level of visibility that ensures users will be able to view all of their system’s most critical information at any time that they wish.
Benefits of CyberArk Privileged Access Manager
Some of CyberArk Privileged Access Manager’s benefits include:
Reviews from Real Users
CyberArk Privileged Access Manager’s software stands out among its competitors for one very fundamental reason. CyberArk Privileged Access Manager is an all-in-one solution. Users are given the ability to accomplish with a single platform what might usually only be accomplished with multiple solutions.
PeerSpot users note the truly all-in-one nature of this solution. Mateusz K., IT Manager at a financial services firm, wrote, "It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."
Hichem T.-B., CDO & Co-Founder at ELYTIK, noted that “This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access.”
SailPoint Identity Security Cloud specializes in identity, access management, and governance, focusing on user lifecycle automation, compliance, certifications, and reporting, handling both on-premise and cloud deployments.
Organizations use SailPoint Identity Security Cloud for seamless onboarding, offboarding, password resets, and provisioning, integrating with Active Directory and Office 365. Its centralized account views and enhanced security controls support identity management, policy evaluation, risk assessment, and role-based access control. Clients benefit from its stability, scalability, and customized access control features, reducing workloads and ensuring effective provisioning.
What are the most important features of SailPoint Identity Security Cloud?SailPoint Identity Security Cloud is deployed across various industries including finance, healthcare, and retail, offering tailored solutions for compliance, risk management, and efficient identity lifecycle management. Its integration capabilities with industry-specific applications and robust AI-driven features enhance operational efficiency and security in these sectors.
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