CyberArk Endpoint Privilege Manager vs Quest KACE Systems Management Appliance (SMA) comparison

CyberArk Endpoint Privilege Manager vs. Quest KACE Systems Management Appliance (SMA)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

CyberArk Endpoint Privilege Manager boosts security, saves resources, and enhances confidence, offering a perceived positive ROI despite quantification challenges.

Sentiment score

7.2

Quest KACE SMA boosts ROI by enhancing productivity, reducing manual work, and simplifying IT management for rapid adaptation.

Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.

Diego Rivera

Commercial and Technical Professional Manager at Evolution Technologies Group

The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Customer Service

Sentiment score

6.6

CyberArk Endpoint Privilege Manager support is generally rated high, with quick resolutions but concerns about response times and accessibility.

Sentiment score

7.9

Quest KACE provides excellent, responsive customer support with quick solutions, appreciated for multilingual assistance including Spanish, and professional service.

They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.

Security Delivery Analyst at Accenture

We engage them when needed and receive prompt responses that typically resolve our issues.

Global Security Systems Consultant at a insurance company with 10,001+ employees

Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.

Server Administrator III at a university with 1,001-5,000 employees

The customer service is very good, providing quick customer support in Spanish.

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Scalability Issues

Sentiment score

7.7

CyberArk Endpoint Privilege Manager efficiently scales for varied environments, supporting small to large enterprises with a distributed cloud-based architecture.

Sentiment score

7.1

Quest KACE SMA efficiently scales across organizational sizes, supporting various networks and expansion needs without sacrificing performance.

We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.

Global Security Systems Consultant at a insurance company with 10,001+ employees

CyberArk Endpoint Privilege Manager is quite scalable.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Security Delivery Analyst at Accenture

The available reports and other security tools assist in scaling it according to my organization's needs.

Gani Habib

Cybersecurity Manager at Tata Consultancy

The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.

Avocat at Star Boxes India Pvt Ltd

We have outgrown the size of one KACE appliance and are now running two.

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Server Administrator III at a university with 1,001-5,000 employees

Stability Issues

Sentiment score

8.2

CyberArk Endpoint Privilege Manager is stable and reliable, maintaining 99.99% uptime with rare issues and smooth offline adaptation.

Sentiment score

8.1

Quest KACE SMA is stable and reliable, offering quick recovery, responsive support, and effective updates with minimal downtime.

It is a robust solution that has effectively supported our environment without major issues.

Security Delivery Analyst at Accenture

Since implementing it, we have not experienced any outages or stability issues.

Global Security Systems Consultant at a insurance company with 10,001+ employees

CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

No quotes available

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Room For Improvement

CyberArk Endpoint Privilege Manager requires improvements in UI, integration, performance, support, threat detection, customization, pricing flexibility, and automation.

KACE struggles with scalability, automation, user interface, integration, and support, affecting imaging, patch management, and asset management.

CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.

Global Security Systems Consultant at a insurance company with 10,001+ employees

Currently, no user-based policy option is available inside the EPM console.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.

Marek Neumann

Solution Architect at PwC

Currently, we have to go into each org to deploy applications when we need them all across the university.

Server Administrator III at a university with 1,001-5,000 employees

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Setup Cost

CyberArk Endpoint Privilege Manager is costly but considered reasonable for its features, with significant discounts for large enterprises.

Quest KACE SMA offers cost-effective per-device pricing, ideal for large enterprises, though potentially costly for smaller businesses.

CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.

Gani Habib

Cybersecurity Manager at Tata Consultancy

CyberArk Endpoint Privilege Manager is costly compared to other solutions.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at Aujas Networks Pvt Ltd

I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.

Padmanabha Hegde

Manager at a computer software company with 1,001-5,000 employees

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

Avocat at Star Boxes India Pvt Ltd

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Server Administrator III at a university with 1,001-5,000 employees

Valuable Features

CyberArk Endpoint Privilege Manager enhances security by managing privileges, reducing admin needs, and improving operational efficiency and data protection.

Quest KACE SMA simplifies IT management with efficient deployment, inventory, automation, and integration, boosting productivity and resource allocation.

CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Security Delivery Analyst at Accenture

It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.

reviewer1247523

Head of Sales Services Department at a comms service provider with 51-200 employees

CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.

Gani Habib

Cybersecurity Manager at Tata Consultancy

Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.

Server Administrator III at a university with 1,001-5,000 employees

The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.

For more quotes and insights, download the Quest KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Categories and Ranking

CyberArk Endpoint Privilege...

Ranking in Endpoint Compliance

5th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Privileged Access Management (PAM) (4th), Anti-Malware Tools (5th), Application Control (5th), Ransomware Protection (6th)

Quest KACE Systems Manageme...

Ranking in Endpoint Compliance

8th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Client Desktop Management (12th), Remote Monitoring and Management (RMM) (17th), Patch Management (12th), Unified Endpoint Management (UEM) (18th)

Mindshare comparison

As of June 2025, in the Endpoint Compliance category, the mindshare of CyberArk Endpoint Privilege Manager is 7.1%, up from 6.7% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 4.5%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Compliance

Featured Reviews

Helps secure the infrastructure and control users with admin rights

Lead Consultant at Aujas Networks Pvt Ltd

There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.

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Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Use our free recommendation engine to learn which Endpoint Compliance solutions are best for your needs.

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859,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Government

University

11%

Computer Software Company

10%

Government

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.

What is your primary use case for Quest KACE Systems Management?

The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory, and software delivery.

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Product Reports

CyberArk Endpoint Privilege Manager

Download CyberArk Endpoint Privilege Manager product report

CyberArk Endpoint Privilege Manager report

Quest KACE Systems Management Appliance (SMA)

Download Quest KACE Systems Management Appliance (SMA) product report

Quest KACE Systems Management Appliance (SMA) report

Also Known As

Viewfinity

Dell KACE Systems Management

Overview

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Sample Customers

Information Not Available

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

CyberArk Endpoint Privilege Manager vs. Quest KACE Systems Management Appliance (SMA)