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Cross-Enterprise Application Performance Management vs Splunk ITSI (IT Service Intelligence) comparison

Broadcom and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #51 with an average rating of 7.0, while Splunk is ranked #12 with an average rating of 8.2. Broadcom holds a 0.0% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Splunk ITSI (IT Service Int...
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97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Cross-Enterprise Application Performance Management are two competitive solutions in IT service management and application performance monitoring. While Splunk ITSI is recognized for its analytical features, Cross-Enterprise Application Performance Management is valued for its specialized modules.

Features: Splunk ITSI offers AI-driven insights, customization capabilities, and the ability to swiftly identify and resolve IT issues. Cross-Enterprise Application Performance Management provides in-depth application performance monitoring, real-time data processing, and excels in high scalability.

Room for Improvement: Splunk ITSI users suggest improvements in complexity and interface intuitiveness. Cross-Enterprise Application Performance Management could enhance its reporting capabilities and make them more user-friendly.

Ease of Deployment and Customer Service: Deployment of Splunk ITSI can be time-consuming and complex, though its customer support is responsive and effective. Cross-Enterprise Application Performance Management has a more straightforward deployment process and efficient customer service.

Pricing and ROI: Users find Splunk ITSI to be more expensive, with mixed feedback on ROI, while Cross-Enterprise Application Performance Management is seen as more cost-effective with satisfactory ROI.

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To learn more, read our detailed Cross-Enterprise Application Performance Management vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).
Buyer's Guide
Cross-Enterprise Application Performance Management vs. Splunk ITSI (IT Service Intelligence)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
51st
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.0%, up from 0.0% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed Shahpoup - PeerSpot reviewer
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support and documentation are quite good."
"All solutions from Broadcom are very easy to install."
"It's scalable and expands well."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"The observability is great and valuable."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"The root cause analysis is very helpful for us."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The user interface visualization could be improved."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It was an intimidating tool for us to jump into at the beginning."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"When we check the service analyzer, and we have custom inputs, there are issues."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is expensive."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is a premium application and comes with a premium price tag."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
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What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
See all answers
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2025
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
May 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

CA Cross-Enterprise Application Performance Management
No data available
 

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

NIIT Technologies, Cetip Safeguards
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Cross-Enterprise Application Performance Management vs. Splunk ITSI (IT Service Intelligence)
June 2025
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