Cross-Enterprise Application Performance Management vs OpenText Diagnostics comparison

Broadcom and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #51 with an average rating of 7.0, while OpenText is ranked #59. Broadcom holds a 0.4% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Cross-Enterprise Applicatio...

Read 2 Cross-Enterprise Application Performance Management reviews

943 Views
924 Comparison Views

50% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

1,387 Views
1,359 Comparison Views

75% willing to recommend

Cross-Enterprise Applicatio...

OpenText Diagnostics

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Cross-Enterprise Application Performance Management are application performance monitoring tools. Despite OpenText Diagnostics having favorable pricing and support, users prefer the advanced features of Cross-Enterprise Application Performance Management, considering it worth the higher cost.

What features are offered by OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics offers detailed monitoring capabilities, real-time analytics, and straightforward deployment. Cross-Enterprise Application Performance Management provides comprehensive diagnostics, scalability, and extensive application coverage with a robust feature set.

What areas of improvement can be found in OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics needs more intuitive configuration, richer reporting functionalities, and enhanced user interface. Cross-Enterprise Application Performance Management requires better integration with third-party software, improved user guides, and more user-friendly customization options.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics is noted for its straightforward deployment and responsive support team. Cross-Enterprise Application Performance Management also receives positive remarks for its deployment process but requires more setup time.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics users value the lower setup costs, leading to quicker ROI. Cross-Enterprise Application Performance Management, though more expensive initially, delivers substantial long-term value, with users feeling the ROI justifies the higher price due to superior features and performance.

To learn more, read our detailed Cross-Enterprise Application Performance Management vs. OpenText Diagnostics Report (Updated: April 2026).

Buyer's Guide

Cross-Enterprise Application Performance Management vs. OpenText Diagnostics

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cross-Enterprise Applicatio...

Ranking in Application Performance Monitoring (APM) and Observability

51st

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

59th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.0% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Cross-Enterprise Application Performance Management	0.4%
OpenText Diagnostics	0.6%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed Shahpoup

Senior Deputy Manager, ITSM Architect at ICT Misr

Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly

My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All solutions from Broadcom are very easy to install."

"The documentation and the technical support are both quite good."

"The technical support and documentation are quite good."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"For banking and telecom solutions, it's been quite useful."

"The information from the diagnostics is detailed."

"The diagnostics and configuration are the solution's most valuable aspects."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

Cons

"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."

"They lack support and presence in Egypt."

"The interface could be more user friendly."

"The interface is very old, and not very user-friendly."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The GUI and metrics of Micro Focus Diagnostics can be improved."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."

Information not available

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Top Industries

By visitors reading reviews

No data available

Construction Company

14%

Performing Arts

11%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?

I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...

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What needs improvement with Cross-Enterprise Application Performance Management?

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What is your primary use case for Cross-Enterprise Application Performance Management?

At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...

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Comparisons

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Compared 40% of the time

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Compared 30% of the time

AWS X-Ray vs Cross-Enterprise Application Performance Management

Compared 16% of the time

Kloudfuse vs Cross-Enterprise Application Performance Management

Compared 14% of the time

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Compared 16% of the time

Splunk Observability Cloud vs OpenText Diagnostics

Compared 11% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 10% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 10% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Cross-Enterprise Application Performance Management report

Download Cross-Enterprise Application Performance Management product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Download OpenText Diagnostics product report

Also Known As

CA Cross-Enterprise Application Performance Management

Micro Focus Diagnostics, MF Diagnostics

Overview

Cross-Enterprise Application Performance Management provides comprehensive insight into application performance across organizational boundaries. Designed to address complex application ecosystems, it ensures efficient monitoring and management of performance metrics, enhancing IT operations.

With Cross-Enterprise Application Performance Management, organizations can leverage a centralized approach to detecting, diagnosing, and resolving performance issues. The platform's analytics allow for proactive management by identifying trends and anomalies across applications. By offering end-to-end visibility into transactions and resource utilizations, it supports significant improvements in operational efficiency.

What are the key features?

End-to-End Monitoring: Comprehensive monitoring across all components of the application landscape.
Centralized Dashboard: Aggregated data view for quick insights and decision-making.
Real-Time Analytics: Immediate data processing to detect and respond to issues quickly.
Anomaly Detection: Advanced algorithms identify deviations for proactive troubleshooting.
Resource Management: Optimize application resources through detailed usage analysis.

What benefits and ROI should be considered?

Improved Performance: By leveraging analytics, boost application efficiency and uptime.
Cost Efficiency: Reduced downtimes translate to lower operational costs.
Enhanced Decision Making: Access to reliable data leads to informed strategic decisions.
Increased Productivity: Swift issue resolution improves overall productivity.

In industries like finance and healthcare, Cross-Enterprise Application Performance Management integrates seamlessly to handle complex transactional systems. Its ability to provide real-time visibility and comprehensive analytics means that these sectors can ensure compliance and maintain high service standards.

Broadcom

OpenText Diagnostics offers detailed transaction-level monitoring, providing insights at database, object, and method levels. It aims to improve application visibility and reduce mean time to repair (MTTR) while integrating smoothly with HP's software suite.

OpenText Diagnostics automatically detects components, allows for flexible configuration, and provides detailed diagnostic information of application timeouts. It is particularly useful in identifying root causes like database or network issues. However, there are challenges with its interface, high pricing, lack of trainers, and insufficient cloud-based environment support. It is widely used in finance and government sectors for examining application code.

What are the most important features?

Transaction-Level Monitoring: Provides deep insights at DB, object, and method levels.
Automatic Component Detection: Enhances application visibility by detecting components automatically.
Integration with HP Software: Fully integrates with HP's software for a seamless experience.
Performance Configuration: Allows adjustments for better performance.

What benefits should users look for?

Reduced MTTR: Quick identification and resolution of issues.
Detailed Diagnostics: Offers insights into timeouts and root causes.
Efficient Issue Identification: Valuable for pinpointing and understanding session timeouts.

In finance and government sectors, OpenText Diagnostics is used to efficiently view application data and code inspection. Organizations transitioning to cloud platforms like AWS for improved data management often use it alongside tools like Micro Focus BPM to enhance functionality across environments including SAP, Java, and MQ.

OpenText

Sample Customers

NIIT Technologies, Cetip Safeguards

BSkyB, Alior Bank

Buyer's Guide

Cross-Enterprise Application Performance Management vs. OpenText Diagnostics

April 2026

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