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CRITICALSTART vs ThreatConnect Threat Intelligence Platform (TIP) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
AI-SOC (2nd), AI-Powered Security Automation (2nd)
CRITICALSTART
Ranking in Security Orchestration Automation and Response (SOAR)
26th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Managed Detection and Response (MDR) (30th)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
15th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
7
Ranking in other categories
Threat Intelligence Platforms (TIP) (5th)
 

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of CRITICALSTART is 1.1%, up from 0.2% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 3.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.7%
ThreatConnect Threat Intelligence Platform (TIP)3.2%
CRITICALSTART1.1%
Other92.0%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
JH
Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees
The transparency of data in the platform is perfect: You see everything as they are seeing it
Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.
Nikhil Jethwa - PeerSpot reviewer
Technical Consultant at ProTechmanize Solutions (P) Ltd.
Centralized threat intelligence has streamlined IOC workflows and now improves response time
ThreatConnect Threat Intelligence Platform (TIP) has positively impacted our organization by significantly reducing response times and improving detection accuracy by ensuring only high-confidence, context-rich indicators are pushed to security controls. From an operational standpoint, ThreatConnect Threat Intelligence Platform (TIP) has helped us reduce IOC handling and response time from hours to minutes by automating injection, enrichment, and distribution workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Torq has helped a lot regarding SOC analyst efficiency."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"What I appreciate most about Torq is that it is an essential part of our system."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"We are absolutely seeing return on our investment from CRITICALSTART's services, as they're doing the job of a 24/7 SOC at a fraction of the price that it would cost me to run it myself."
"CRITICALSTART makes us much more comfortable with knowing someone else is watching our data and our systems and knowing that professional security people are taking a look at any issues that do arise."
"Out of all the service providers I've had to work with over the years—I've been here six years—CRITICALSTART is my favorite to work with."
"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."
"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."
"In a given quarter, I get 589,000 security events and 584,000 of those get reduced by the service before they even get to me, so the alerts that actually come through to me end up being about 1,400 in that quarter, which is a 99.7 percent efficiency rate."
"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."
"I like their customer support."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted our organization by significantly reducing response times and improving detection accuracy by ensuring only high-confidence, context-rich indicators are pushed to security controls."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"The product automatically generated a threat score based on the maliciousness of an IP."
"The tool's installation, integration, and playbooks are very straightforward."
"It is used to help an operations team with the identification and resolution of threats in an automated, zero-touch fashion."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"ThreatConnect has a highly user-friendly interface; I loved it, and it's really great and easy to configure."
 

Cons

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"The initial deployment of Torq was not easy."
"The initial deployment of Torq was not easy."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Regarding the pricing of Torq, I would say it is expensive."
"The UI has become slower but it's not something I would call them out on."
"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."
"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."
"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive and I hate it."
"Sometimes, when using the solution, it slows down, affecting our ability to mitigate threats."
"It would be good to have more feeds and more integrated sources for enrichment."
"They should make it a little bit easier to generate events and share them with the community"
"Integration is an area that could use some improvement."
"Integration is an area that could use some improvement."
"Support is an area with which nobody is ever fully satisfied, so it can be improved."
"It would be good to have more feeds and more integrated sources for enrichment."
"I would like to see improvements in the time zone support of their customer service, considering users are from different time zones."
 

Pricing and Cost Advice

Information not available
"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
"It costs a lot for what we felt comfortable to spend."
"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
"The pricing of other services was so insane that they weren't even an option."
"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
"The price could be better."
"The tool is expensive."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
9%
Manufacturing Company
9%
Real Estate/Law Firm
11%
Financial Services Firm
11%
Comms Service Provider
9%
Healthcare Company
7%
Financial Services Firm
15%
Comms Service Provider
9%
Manufacturing Company
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise23
Large Enterprise4
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...
Ask a question
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What is your experience regarding pricing and costs for ThreatConnect Threat Intelligence Platform (TIP)?
My experience with ThreatConnect Threat Intelligence Platform (TIP) pricing, setup cost, and licensing indicates that...
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
Based on my experience, ThreatConnect Threat Intelligence Platform (TIP) is already doing a great job in the market b...
What is your primary use case for ThreatConnect Threat Intelligence Platform (TIP)?
Our main use case for ThreatConnect Threat Intelligence Platform (TIP) is to centralize, analyze, and operationalize ...
 

Also Known As

No data available
Critical Start, CriticalStart
No data available
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

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Customer Case Studies & Use Cases
Find out what your peers are saying about CRITICALSTART vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.