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CRITICALSTART vs ThreatConnect Threat Intelligence Platform (TIP) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CRITICALSTART
Ranking in Security Orchestration Automation and Response (SOAR)
28th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Managed Detection and Response (MDR) (33rd)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
12th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (5th)
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of CRITICALSTART is 0.3%, up from 0.1% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

PB
Saves my team time and alert fatigue, allowing us to concentrate on more important things
The Trusted Behavior Registry helps resolve alerts in the sense that CRITICALSTART is doing a lot of that initial triage for me. Out of a given 500,000 events and alerts, for example, that come through, they're taking out 495,000 of them. That only leaves me with a subset of that to actually have to triage, and that's where it benefits us. They take care of Tier-1 and Tier-2 triage. And the new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing. Also, the intuitiveness of the updated user interface for the service is spot-on. It is much easier to navigate, and know where to navigate, in the newer interface. I've never had an issue with responsiveness. It's very quick and doesn't sit there and chug on anything. It's fast, it's efficient. It has enabled our SecOps team to take action faster because if you have multiple ways of connecting to it and actually getting your alerts answered and taking care of things fast, it is extremely helpful. All the information that you need to make a determination is usually in the alert itself that comes through the Zero-Trust Analytics Platform (ZTAP). I don't find myself going back to the app itself very often. That still happens, but not as often. The ability to flow the information forward, from the alert standpoint, helps me because it saves me from running back to get the information. It's improved my efficiency. Finally, there haven't been any data sources that the service wasn't able to integrate with.
Harshal Pachpande - PeerSpot reviewer
Automating intelligence workflows significantly reduces false positives and enhances response efficiency
ThreatConnect Threat Intelligence Platform (TIP) offers valuable workflows that integrate with our SOAR platform. It performs dedicated threat scoring capabilities which enrich internal indicators and automate response actions. This has been a key feature in our environment, which we have utilized for picking IOCs. The platform can be domain-specific and customer-specific, allowing data isolation for each customer. The scoring capabilities of ThreatConnect Threat Intelligence Platform (TIP) deserve a rating of nine out of ten. Its scalability and threat scoring capabilities have reduced false positives in our detection, as we dynamically change the IOCs which are updated daily through scheduled polling time over QRadar and SOAR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution."
"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."
"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."
"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."
"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly."
"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."
"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"We have been able to see a return on investment as our clients believe in us more."
"I like their customer support."
"The tool's installation, integration, and playbooks are very straightforward."
"The most valuable features are ease of use and the ability to customize it."
"The Playbook feature is a game-changer for us, as the integration is available with the SOAR."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted my organization by reducing our MTTD through enriching alerts and providing contextual threat intelligence in real-time, cutting down our triage time for high-priority incidents."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted my organization by reducing our MTTD through enriching alerts and providing contextual threat intelligence in real-time, cutting down our triage time for high-priority incidents."
 

Cons

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."
"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."
"The UI has become slower but it's not something I would call them out on."
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."
"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by addressing challenges such as the customization over the tagging mechanism, where filtering based on individual tags is not available, limiting data export."
"I couldn’t get any training videos online when I was working with the tool."
"Sometimes, when using the solution, it slows down, affecting our ability to mitigate threats."
"They should make it a little bit easier to generate events and share them with the community"
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by addressing challenges such as the customization over the tagging mechanism, where filtering based on individual tags is not available, limiting data export."
"I would like to see improvements in the time zone support of their customer service, considering users are from different time zones."
"Support is an area with which nobody is ever fully satisfied, so it can be improved."
"Integration is an area that could use some improvement."
 

Pricing and Cost Advice

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
"It costs a lot for what we felt comfortable to spend."
"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
"The pricing of other services was so insane that they weren't even an option."
"The price could be better."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
"The tool is expensive."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
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Top Industries

By visitors reading reviews
Real Estate/Law Firm
12%
Healthcare Company
11%
Computer Software Company
11%
Retailer
9%
Financial Services Firm
17%
Computer Software Company
9%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ThreatConnect Threat Intelligence Platform (TIP)?
The product automatically generated a threat score based on the maliciousness of an IP.
What is your experience regarding pricing and costs for ThreatConnect Threat Intelligence Platform (TIP)?
The pricing seems a bit high for smaller companies. It would be beneficial if they had pricing tailored to different client sizes.
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
The platform needs improvement in its customization of the tagging mechanism. Some filtering options are not available based on individual tags, and we cannot export more types of data. The initial...
 

Also Known As

Critical Start, CriticalStart
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Oracle, IBM, General Dynamics, Scotiabank, Sony, Athena Health, Berkshire Hathaway Energy, Workday, TikTok
Find out what your peers are saying about CRITICALSTART vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.