CRITICALSTART vs Expel Workbench comparison

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Binary Defense Logo
1,532 views|179 comparisons
100% willing to recommend
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1,041 views|396 comparisons
100% willing to recommend
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1,204 views|986 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Feb 18, 2024

We compared Expel Workbench and CRITICALSTART based on our user reviews across 5 parameters. After reading all of the collected data, you can find our conclusion below.

Expel Workbench is applauded for its simplicity, automation, customizable alerts, and reasonable pricing. Users find the interface confusing and suggest improvements in integration and customer support response times. CRITICALSTART offers advanced threat detection, real-time monitoring, and excellent customer support. Users appreciate its interface but point out areas for improvement in UI navigation, reporting, integrations, and response times. 

Features: Expel Workbench stands out for its easy-to-use dashboard and automated response capabilities. Users value its customizable alerts and notifications. CRITICALSTART is prized for its advanced threat detection system and real-time monitoring features. The user-friendly interface and responsive customer support also receive high praise.

Pricing and ROI: Expel Workbench setup costs have been praised for their reasonable pricing and value, with users highlighting the straightforward process and varied licensing options. CRITICALSTART's setup costs are also seen as competitive and offer flexibility, allowing businesses to customize services based on specific needs. Expel Workbench users found an impressive ROI, noting value and impact on business. Its user-friendly platform significantly enhanced security operations. CRITICALSTART highlighted increased security and threat detection effectiveness for ROI.

Room for Improvement: Expel Workbench users found the user interface and reporting features need improvement, as well as better integration with other platforms. CRITICALSTART users highlighted the difficulty in navigating the interface, limited integrations, and the need for enhanced reporting and customer support.

Deployment and Customer Support: Expel Workbench is praised for its simplicity and effectiveness in deployment, with clear setup instructions and useful documentation. Users appreciate CRITICALSTART for its smooth implementation, ease of use, and helpful support in ensuring trouble-free deployment. Customers appreciate Expel Workbench for their responsive, knowledgeable, and exceeding support. CRITICALSTART is known for prompt responses, knowledgeable team members, and beneficial resolutions for clients.

The summary above is based on interviews we conducted recently with Expel Workbench and CRITICALSTART users. To access the review's full transcripts, download our report.

To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: April 2024).
768,246 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
  • "From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
  • "The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
  • "It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
  • "Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
  • "Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
  • "After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
  • "The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
  • More Binary Defense MDR Pricing and Cost Advice →

  • "There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
  • "I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
  • "As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
  • "It costs a lot for what we felt comfortable to spend."
  • "Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
  • "The pricing of other services was so insane that they weren't even an option."
  • "The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
  • More CRITICALSTART Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature is reviewing tickets and the notes added by technicians.
    Top Answer:Binary Defense is fairly priced. I would say that Binary Defense is flexible in negotiating and tailoring a solution… more »
    Top Answer:The only area I see for improvement with Binary Defense is their service portal. It could benefit from some… more »
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    Also Known As
    Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
    Critical Start, CriticalStart
    Expel SOC-as-a-Service
    Learn More

    Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

    Visit us online at

    The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

    CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

    Our security operations platform, Expel Workbench, is fueled by automation and analysis to achieve clear answers and prescriptive outcomes with our managed security products.

    Expel Workbench breaks down silos across a variety of tech and attack surfaces to achieve measurable outcomes, improve overall security, and minimize business risk.

    Using event data, alerts and business context from your environment, Expel Workbench automates detection, response, and remediation across all attack surfaces—cloud, on-prem, SaaS, SIEM, Kubernetes, and more. We use a combination of technology and highly skilled Expel security analysts for decision support to help make sense of security.

    Sample Customers
    Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
    Information Not Available
    Amanda Fennell CSO
    Top Industries
    Manufacturing Company33%
    Insurance Company8%
    Energy/Utilities Company8%
    Computer Software Company17%
    Healthcare Company8%
    Financial Services Firm8%
    Manufacturing Company7%
    Energy/Utilities Company38%
    Financial Services Firm25%
    Manufacturing Company13%
    Hospitality Company13%
    Computer Software Company14%
    Financial Services Firm9%
    Energy/Utilities Company8%
    Healthcare Company7%
    Computer Software Company22%
    Manufacturing Company9%
    Financial Services Firm7%
    Company Size
    Small Business31%
    Midsize Enterprise31%
    Large Enterprise38%
    Small Business36%
    Midsize Enterprise19%
    Large Enterprise45%
    Small Business36%
    Midsize Enterprise27%
    Large Enterprise36%
    Small Business26%
    Midsize Enterprise13%
    Large Enterprise62%
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise58%
    Buyer's Guide
    Managed Detection and Response (MDR)
    April 2024
    Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR). Updated: April 2024.
    768,246 professionals have used our research since 2012.

    CRITICALSTART is ranked 30th in Managed Detection and Response (MDR) while Expel Workbench is ranked 28th in Managed Detection and Response (MDR). CRITICALSTART is rated 9.4, while Expel Workbench is rated 0.0. The top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". On the other hand, CRITICALSTART is most compared with Arctic Wolf Managed Detection and Response, BlueVoyant CORE, ReliaQuest GreyMatter, CrowdStrike Falcon Complete and Red Canary MDR, whereas Expel Workbench is most compared with Red Canary MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, ReliaQuest GreyMatter and Wiz.

    See our list of best Managed Detection and Response (MDR) vendors.

    We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.