No more typing reviews! Try our Samantha, our new voice AI agent.

Conversations by NLX vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Conversations by NLX
Ranking in AI Customer Support
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
13
Ranking in other categories
Customer Experience Management (8th)
Glean Platform
Ranking in AI Customer Support
7th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (2nd), Search as a Service (4th), AI Agent Builders (4th), AI Software Development (10th)
 

Mindshare comparison

As of August 2026, in the AI Customer Support category, the mindshare of Conversations by NLX is 1.1%. The mindshare of Glean Platform is 1.2%. It is calculated based on PeerSpot user engagement data.
AI Customer Support Mindshare Distribution
ProductMindshare (%)
Conversations by NLX1.1%
Glean Platform1.2%
Other97.7%
AI Customer Support
 

Featured Reviews

Suhas Palani - PeerSpot reviewer
Full Stack Developer at Tundra Technical Solutions
Automation has transformed tier-one support and now reduces wait times while improving handoffs
One area for improvement in Conversations by NLX would be the initial learning curve for setting up some of the more advanced integrations with our older legacy systems. We occasionally encounter small hiccups where the bot has trouble maintaining context across a very long, multi-turn conversation. Having even more robust, out-of-the-box reporting features would also be a fantastic addition for deeper analysis. More comprehensive documentation for Conversations by NLX with more detailed code examples and a more centralized developer hub would make the initial development and debugging process much smoother. The main things holding Conversations by NLX back from a higher score of 9 or 10 are the hurdles we faced during the initial setup with our old legacy systems and the need for more in-depth documentation to support developers. Those context gaps during longer conversations also mean it is not quite at a perfect level yet.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I appreciate most about the multilingual support is that while I think the accuracy is good, I am more inspired by the range of languages, and I feel it's quite deep, getting the context correctly."
"The best features Conversations by NLX offers include flexibility and the ability to loop back to the main question."
"My customers are responding very positively toward the features of Conversations by NLX, as it is a state-of-the-art tool with features that no other competitor has and definitely something that leaves them impressed after viewing the demos."
"Conversations by NLX offers a visual conversation builder that is intuitive and allows both technical and non-technical users to collaborate with end-to-end recognition and conversation flow management of design, making customer interactions feel more natural."
"Conversations by NLX is user-friendly, easy to use, and environment-friendly, making it a good platform."
"Conversations by NLX offers human-native voices, a variety of models, flexibility to build, test, and deploy applications, and ease of use on the platform."
"In my opinion, the best feature Conversations by NLX offers is natural language processing, because whatever language you are using, whether it is Hindi, English, or any other language, it will convert it accurately, letting you feel as though you are talking to a human."
"It stood out to me that Conversations by NLX can mimic human-like conversations."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Life became so easy when we started using Glean Platform."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
 

Cons

"The possibility to have Conversations by NLX on-premises would be beneficial because I have not seen that Conversations by NLX is providing an on-premises solution."
"I think improvements are needed for Conversations by NLX through the learning platform, even small ones."
"We occasionally encounter small hiccups where the bot has trouble maintaining context across a very long, multi-turn conversation."
"From my perspective, it would be helpful if you could integrate Conversations by NLX with multiple channels to create a more friendly and reachable product."
"One thing I would share regarding Conversations by NLX is the need to refine the self-service flows and integration capabilities for multi-modal usage and leveraging the analytics for personalization."
"In my experience, Conversations by NLX is not stable, and I have not used it."
"Conversations by NLX could improve on some advanced use cases, as they might need help with the technical setup and integration."
"I was not able to get approval to implement Conversations by NLX to more customers and business units because the cost is still high, especially when LLMs or AI get involved."
"There are multiple ways in which Glean Platform can be improved."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"Sometimes Glean Platform gets slowed down."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
report
Use our free recommendation engine to learn which AI Customer Support solutions are best for your needs.
909,153 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Manufacturing Company
13%
Outsourcing Company
10%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Conversations by NLX?
Regarding my experience with pricing, setup costs, and licensing, I am the one implementing it, so I do not have much knowledge about the setup cost, licensing, and pricing related to it.
What needs improvement with Conversations by NLX?
I haven't used Conversations by NLX much, so I don't think there's an improvement needed. Regarding Conversations by NLX's AI capabilities, the security is solid. I haven't done a deep dive into se...
What is your primary use case for Conversations by NLX?
Conversations by NLX is used for customers to get account details, card details, to block a card, or for loans, to get loan details, and to get a checkbook request or locate a bank branch. We creat...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

Find out what your peers are saying about Conversations by NLX vs. Glean Platform and other solutions. Updated: July 2026.
909,153 professionals have used our research since 2012.