Software Engineer at a tech services company with 501-1,000 employees
Real User
Top 10
Aug 19, 2026
I believe that Conversations by NLX could benefit from reducing hallucination by expanding training intents and adding more integration possibilities with CRM ticket systems and other platforms. I must emphasize the need for more training systems and integration with other platforms such as SRE, CRM systems, ticket systems, and APIs to enhance the functionality of Conversations by NLX and reduce hallucination.
Application Engineer at a tech vendor with 1,001-5,000 employees
Real User
Top 10
Jul 23, 2026
I haven't used Conversations by NLX much, so I don't think there's an improvement needed. Regarding Conversations by NLX's AI capabilities, the security is solid. I haven't done a deep dive into security for specific purposes, but it's secure and the authentication aspects were great.
Solutions Architect at a comms service provider with 11-50 employees
Real User
Top 20
Jul 22, 2026
The possibility to have Conversations by NLX on-premises would be beneficial because I have not seen that Conversations by NLX is providing an on-premises solution. In our cases, we have some sensitive helplines where we do not want to put the data on the internet and we prefer to have everything within our network. I think the compliance for Conversations by NLX could be checked a little more thoroughly, and the data privacy should be stronger because the European laws are much more focused towards data privacy and data residency.
Senior Software Engineer at a tech services company with 10,001+ employees
Real User
Top 5
Jul 22, 2026
From my perspective, it would be helpful if you could integrate Conversations by NLX with multiple channels to create a more friendly and reachable product. If you implement any bot or system and reach multiple persons, your product can already reach many customers as well as employees. Therefore, if multiple channels can be added, it would be very helpful.
Regarding Conversations by NLX's AI capabilities, its governance and security are very highly regulated. One thing that could be added in the future is programmatic access into the tool as well as some IaC options.
Full Stack Developer at Tundra Technical Solutions
Real User
Top 5
Jul 5, 2026
One area for improvement in Conversations by NLX would be the initial learning curve for setting up some of the more advanced integrations with our older legacy systems. We occasionally encounter small hiccups where the bot has trouble maintaining context across a very long, multi-turn conversation. Having even more robust, out-of-the-box reporting features would also be a fantastic addition for deeper analysis. More comprehensive documentation for Conversations by NLX with more detailed code examples and a more centralized developer hub would make the initial development and debugging process much smoother. The main things holding Conversations by NLX back from a higher score of 9 or 10 are the hurdles we faced during the initial setup with our old legacy systems and the need for more in-depth documentation to support developers. Those context gaps during longer conversations also mean it is not quite at a perfect level yet.
Conversations by NLX offers a dynamic platform designed for creating and managing automated interactions, enhancing engagement and efficiency across different sectors. This sophisticated tool provides businesses with the means to develop voice and chat experiences that are both seamless and intuitive. Positioned to drive customer interaction strategies, it focuses on aligning automated conversations with customer needs. Through its flexible framework, users can build tailored solutions to...
I believe that Conversations by NLX could benefit from reducing hallucination by expanding training intents and adding more integration possibilities with CRM ticket systems and other platforms. I must emphasize the need for more training systems and integration with other platforms such as SRE, CRM systems, ticket systems, and APIs to enhance the functionality of Conversations by NLX and reduce hallucination.
I haven't used Conversations by NLX much, so I don't think there's an improvement needed. Regarding Conversations by NLX's AI capabilities, the security is solid. I haven't done a deep dive into security for specific purposes, but it's secure and the authentication aspects were great.
The possibility to have Conversations by NLX on-premises would be beneficial because I have not seen that Conversations by NLX is providing an on-premises solution. In our cases, we have some sensitive helplines where we do not want to put the data on the internet and we prefer to have everything within our network. I think the compliance for Conversations by NLX could be checked a little more thoroughly, and the data privacy should be stronger because the European laws are much more focused towards data privacy and data residency.
From my perspective, it would be helpful if you could integrate Conversations by NLX with multiple channels to create a more friendly and reachable product. If you implement any bot or system and reach multiple persons, your product can already reach many customers as well as employees. Therefore, if multiple channels can be added, it would be very helpful.
Regarding Conversations by NLX's AI capabilities, its governance and security are very highly regulated. One thing that could be added in the future is programmatic access into the tool as well as some IaC options.
One area for improvement in Conversations by NLX would be the initial learning curve for setting up some of the more advanced integrations with our older legacy systems. We occasionally encounter small hiccups where the bot has trouble maintaining context across a very long, multi-turn conversation. Having even more robust, out-of-the-box reporting features would also be a fantastic addition for deeper analysis. More comprehensive documentation for Conversations by NLX with more detailed code examples and a more centralized developer hub would make the initial development and debugging process much smoother. The main things holding Conversations by NLX back from a higher score of 9 or 10 are the hurdles we faced during the initial setup with our old legacy systems and the need for more in-depth documentation to support developers. Those context gaps during longer conversations also mean it is not quite at a perfect level yet.
I think improvements are needed for Conversations by NLX through the learning platform, even small ones.