Full Stack Developer at Tundra Technical Solutions
Real User
Top 5
Jul 5, 2026
We used Conversations by NLX during one of our POC initiations to automate our tier-one customer support, handling everything from basic troubleshooting to order status inquiries. It integrated smoothly with our backend systems, so the automated flows have access to real-time data. A great example of how Conversations by NLX automation helped our Taiwan customer support was during a major regional product promotion in Taiwan last quarter. Our local support queue usually gets completely slammed with routine inquiries about shipping timelines and promotional code glitches. Before Conversations by NLX, our small, Taipei-based team would get buried under a mountain of identical tickets. We deployed Conversations by NLX with a localized automated flow in Traditional Chinese. It handled 65% of those incoming tier-one inquiries right out of the gate, verified the customer IDs, and had the real-time tracking data from our logistics backend. We noticed a drop in average wait times for customers, as the automated flows handle a large portion of routine questions immediately. It also relieved a lot of pressure on our support team, allowing them to dedicate more bandwidth to complex, nuanced issues. Overall, it has really helped us scale our operations efficiently.
Senior Tech Engineer at a tech services company with 5,001-10,000 employees
Real User
Top 10
Jul 5, 2026
I used Conversations by NLX just once as my main use case. I wanted to learn how to use Conversations by NLX for conversation AI, such as practicing how to talk to someone. I practiced simulated conversations with Conversations by NLX, including talking to my boss and an angry peer, and I discussed these scenarios.
Customer Experience Management focuses on understanding and improving every interaction a customer has with a company. It involves strategies, tools, and processes to enhance customer satisfaction, loyalty, and advocacy.Organizations leverage Customer Experience Management to align business activities around a positive customer journey. It often utilizes data analytics, feedback mechanisms, and software platforms to measure and enhance customer interactions. Solutions aim to unify customer...
We used Conversations by NLX during one of our POC initiations to automate our tier-one customer support, handling everything from basic troubleshooting to order status inquiries. It integrated smoothly with our backend systems, so the automated flows have access to real-time data. A great example of how Conversations by NLX automation helped our Taiwan customer support was during a major regional product promotion in Taiwan last quarter. Our local support queue usually gets completely slammed with routine inquiries about shipping timelines and promotional code glitches. Before Conversations by NLX, our small, Taipei-based team would get buried under a mountain of identical tickets. We deployed Conversations by NLX with a localized automated flow in Traditional Chinese. It handled 65% of those incoming tier-one inquiries right out of the gate, verified the customer IDs, and had the real-time tracking data from our logistics backend. We noticed a drop in average wait times for customers, as the automated flows handle a large portion of routine questions immediately. It also relieved a lot of pressure on our support team, allowing them to dedicate more bandwidth to complex, nuanced issues. Overall, it has really helped us scale our operations efficiently.
I used Conversations by NLX just once as my main use case. I wanted to learn how to use Conversations by NLX for conversation AI, such as practicing how to talk to someone. I practiced simulated conversations with Conversations by NLX, including talking to my boss and an angry peer, and I discussed these scenarios.