ConnectWise ScreenConnect vs Vidyo comparison

ConnectWise and Enghouse Video are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Enghouse Video is ranked #14 with an average rating of 9.0. ConnectWise holds a 1.5% mindshare in VM, compared to Enghouse Video’s 0.5% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of Enghouse Video users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

205 Views
140 Comparison Views

92% willing to recommend

Vidyo

Read 3 Vidyo reviews

98 Views
29 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

Vidyo

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Vidyo and ConnectWise ScreenConnect compete in the communication and remote support solutions category. ConnectWise ScreenConnect seems to have the upper hand due to its comprehensive feature set and cost-effectiveness.

Features: Vidyo provides high-quality video conferencing, strong security protocols, and adaptability to various network conditions. ConnectWise ScreenConnect offers comprehensive remote access capabilities, integration with multiple platforms, and efficient support tools.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect provides a streamlined installation process with detailed guidance and responsive customer service. Vidyo's deployment requires more initial setup actions to optimize for diverse environments but is straightforward.

Pricing and ROI: Vidyo's setup cost can be higher due to its video conferencing infrastructure requirements but offers a substantial return on investment through enhanced communication solutions. ConnectWise ScreenConnect presents a more budget-friendly option with efficient pricing models and provides strong ROI through its cost-effective remote support functionalities.

To learn more, read our detailed ConnectWise ScreenConnect vs. Vidyo Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Vidyo

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Vidyo

Ranking in Virtual Meetings

14th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Vidyo is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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reviewer2592660

Head of solutions at a healthcare company with 10,001+ employees

Is excellent for video conferencing, with a very high usage rate

There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app. Occasionally, issues can arise when using video conferencing in third-party applications. Feedback from developers could be beneficial for improving these areas.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Remote support is efficient and easy for our end users to receive support."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"It's very low maintenance."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

More ConnectWise ScreenConnect pros

"Vidyo is excellent for video conferencing, with a very high usage rate alongside Epic Solutions."

Cons

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"The solution should add the ability to video chat with the user on the other end."

"The solution is a little bit complicated when you want to implement it."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"They could provide a toolbox for the plan I'm on."

More ConnectWise ScreenConnect cons

"There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app."

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Good price and works well."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

"Pricing is fair for Control and the licensing is simple."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"I download the product for free with ConnectWise RMM's license."

More ConnectWise ScreenConnect pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What is your experience regarding pricing and costs for Vidyo?

The financial model of Vidyo is different. It can be expensive and is not cheap, but the pricing can be better negotiated depending on usage. It depends on how it aligns with your business model an...

See all answers

What needs improvement with Vidyo?

See all answers

What is your primary use case for Vidyo?

We use Vidyo for telemedicine. It is integrated into our telehealth solutions, specifically with Epic Solutions in the United States. In health care, telemedicine is not an option anymore; it is a ...

See all answers

Comparisons

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TeamViewer vs ConnectWise ScreenConnect

Compared 12% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

May 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

May 2025

Download Vidyo product report

Also Known As

ConnectWise Control, ScreenConnect

VidyoConferencing

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Delivers higher-quality experiences and greater deployment flexibility - all at a lower cost - over converged IP networks.

Enghouse Video

Sample Customers

Jon Rosen Systems

Mercy, Ricoh, Rubbermaid, Philips, Hitachi Inspire, Vedder Price, Carnegie Mellon University, 2Internet, Arizona State University, Ontario Telemedicine Network, GAP

Buyer's Guide

ConnectWise ScreenConnect vs. Vidyo

April 2025

Free Report: ConnectWise ScreenConnect vs. Vidyo

Find out what your peers are saying about ConnectWise ScreenConnect vs. Vidyo and other solutions. Updated: April 2025.

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