ConnectWise ScreenConnect vs Vidyo comparison

ConnectWise and Enghouse Video are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while Enghouse Video is ranked #13 with an average rating of 9.0. ConnectWise holds a 1.5% mindshare in VM, compared to Enghouse Video’s 0.9% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Enghouse Video users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,186 Views
202 Comparison Views

93% willing to recommend

Vidyo

Read 3 Vidyo reviews

193 Views
193 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

Vidyo

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Vidyo and ConnectWise ScreenConnect compete in the communication and remote support solutions category. ConnectWise ScreenConnect seems to have the upper hand due to its comprehensive feature set and cost-effectiveness.

Features: Vidyo provides high-quality video conferencing, strong security protocols, and adaptability to various network conditions. ConnectWise ScreenConnect offers comprehensive remote access capabilities, integration with multiple platforms, and efficient support tools.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect provides a streamlined installation process with detailed guidance and responsive customer service. Vidyo's deployment requires more initial setup actions to optimize for diverse environments but is straightforward.

Pricing and ROI: Vidyo's setup cost can be higher due to its video conferencing infrastructure requirements but offers a substantial return on investment through enhanced communication solutions. ConnectWise ScreenConnect presents a more budget-friendly option with efficient pricing models and provides strong ROI through its cost-effective remote support functionalities.

To learn more, read our detailed ConnectWise ScreenConnect vs. Vidyo Report (Updated: September 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Vidyo

September 2025

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Helped 867,497 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (16th)

Vidyo

Ranking in Virtual Meetings

13th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.5% compared to the previous year. The mindshare of Vidyo is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
ConnectWise ScreenConnect	1.5%
Vidyo	0.9%
Other	97.6%

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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reviewer2592660

Head of solutions at a healthcare company with 10,001+ employees

Is excellent for video conferencing, with a very high usage rate

There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app. Occasionally, issues can arise when using video conferencing in third-party applications. Feedback from developers could be beneficial for improving these areas.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"It is super easy to use and relatively inexpensive."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"Better than TeamViewer and useful for fixing problems remotely."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

More ConnectWise ScreenConnect pros

"Vidyo is excellent for video conferencing, with a very high usage rate alongside Epic Solutions."

Cons

"They could provide a toolbox for the plan I'm on."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"Mobile interface."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"The solution should add the ability to video chat with the user on the other end."

More ConnectWise ScreenConnect cons

"There are a few technical aspects that might need assistance, such as enabling Vidyo inside a web browser as opposed to using it via an SDK in an app."

Pricing and Cost Advice

"We pay an annual licensing fee."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"It is priced fairly."

"Pricing is fair for Control and the licensing is simple."

"I download the product for free with ConnectWise RMM's license."

"Good price and works well."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Make sure you have enough licensing for all the techs that you have."

More ConnectWise ScreenConnect pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

13%

Performing Arts

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What is your experience regarding pricing and costs for Vidyo?

The financial model of Vidyo is different. It can be expensive and is not cheap, but the pricing can be better negotiated depending on usage. It depends on how it aligns with your business model an...

See all answers

What needs improvement with Vidyo?

See all answers

What is your primary use case for Vidyo?

We use Vidyo for telemedicine. It is integrated into our telehealth solutions, specifically with Epic Solutions in the United States. In health care, telemedicine is not an option anymore; it is a ...

See all answers

Comparisons

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Compared 13% of the time

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Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 11% of the time

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Cisco Meeting Server vs Vidyo

Compared 100% of the time

More Vidyo Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

September 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

August 2025

Download Vidyo product report

Also Known As

ConnectWise Control, ScreenConnect

VidyoConferencing

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Delivers higher-quality experiences and greater deployment flexibility - all at a lower cost - over converged IP networks.

Enghouse Video

Sample Customers

Jon Rosen Systems

Mercy, Ricoh, Rubbermaid, Philips, Hitachi Inspire, Vedder Price, Carnegie Mellon University, 2Internet, Arizona State University, Ontario Telemedicine Network, GAP

Buyer's Guide

ConnectWise ScreenConnect vs. Vidyo

September 2025

Free Report: ConnectWise ScreenConnect vs. Vidyo

Find out what your peers are saying about ConnectWise ScreenConnect vs. Vidyo and other solutions. Updated: September 2025.

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