ConnectWise ScreenConnect vs HCL Sametime comparison

ConnectWise and HCLSoftware are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.5, while HCLSoftware is ranked #19 with an average rating of 8.0. ConnectWise holds a 1.8% mindshare in VM, compared to HCLSoftware ’s 0.5% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 75% of HCLSoftware users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,183 Views
213 Comparison Views

93% willing to recommend

HCL Sametime

Read 5 HCL Sametime reviews

192 Views
102 Comparison Views

75% willing to recommend

ConnectWise ScreenConnect

HCL Sametime

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

HCL Sametime and ConnectWise ScreenConnect are competing collaboration tools, each offering unique benefits. ConnectWise ScreenConnect often has an upper hand in feature richness, making it suitable for those needing extensive functionality.

Features: HCL Sametime offers robust messaging and collaboration tools which are crucial for enterprise environments, seamless integration with IBM Notes, and efficient status handling for availability tracking. ConnectWise ScreenConnect provides advanced remote access and management features, excellent unattended access capabilities, and powerful remote-control options with persistent connectivity.

Room for Improvement: HCL Sametime could enhance audio and video calling quality and improve its user interface and overall system performance. ConnectWise ScreenConnect can improve documentation for ease of setup, introduce more detailed user permissions settings, and optimize mobile device experiences.

Ease of Deployment and Customer Service: HCL Sametime facilitates straightforward integration within enterprise systems, backed by solid customer support. ConnectWise ScreenConnect offers a cloud-based deployment that reduces infrastructure load, with responsive customer service being particularly advantageous for smaller IT teams.

Pricing and ROI: HCL Sametime involves higher setup costs, focusing on enterprise-level needs, offering ROI through integration benefits. ConnectWise ScreenConnect presents a cost-effective option, with high ROI driven by its comprehensive features for diverse IT support operations.

To learn more, read our detailed ConnectWise ScreenConnect vs. HCL Sametime Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. HCL Sametime

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (18th)

HCL Sametime

Ranking in Virtual Meetings

19th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of HCL Sametime is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's two-factor authentication means we are not worried like before about the state of our security."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"It's very low maintenance."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Unattended access is the most important feature."

More ConnectWise ScreenConnect pros

"The security was quite good."

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

Cons

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"There needs to be a way to run the agent without installing, like GoToAssist."

"I really didn't care for the onboarding process and it is something that should be improved."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

More ConnectWise ScreenConnect cons

"The webinar should be integrated into Sametime for a larger number of participants."

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"I download the product for free with ConnectWise RMM's license."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"We pay $3,000 USD for the service, yearly upfront."

"Pricing is fair for Control and the licensing is simple."

"Make sure you have enough licensing for all the techs that you have."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Good price and works well."

More ConnectWise ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

11%

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

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What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

See all answers

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 26% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 18% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

July 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

June 2025

Download HCL Sametime product report

Also Known As

ConnectWise Control, ScreenConnect

Lotus Sametime, IBM Lotus Sametime

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

Sample Customers

Jon Rosen Systems

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Buyer's Guide

ConnectWise ScreenConnect vs. HCL Sametime

July 2025

Free Report: ConnectWise ScreenConnect vs. HCL Sametime

Find out what your peers are saying about ConnectWise ScreenConnect vs. HCL Sametime and other solutions. Updated: July 2025.

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