ConnectWise ScreenConnect vs HCL Sametime comparison

ConnectWise and HCLSoftware are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while HCLSoftware is ranked #17 with an average rating of 8.0. ConnectWise holds a 1.5% mindshare in VM, compared to HCLSoftware ’s 0.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 75% of HCLSoftware users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,186 Views
202 Comparison Views

93% willing to recommend

HCL Sametime

Read 5 HCL Sametime reviews

217 Views
122 Comparison Views

75% willing to recommend

ConnectWise ScreenConnect

HCL Sametime

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Executive SummaryUpdated on Feb 3, 2025

HCL Sametime and ConnectWise ScreenConnect are competing collaboration tools, each offering unique benefits. ConnectWise ScreenConnect often has an upper hand in feature richness, making it suitable for those needing extensive functionality.

Features: HCL Sametime offers robust messaging and collaboration tools which are crucial for enterprise environments, seamless integration with IBM Notes, and efficient status handling for availability tracking. ConnectWise ScreenConnect provides advanced remote access and management features, excellent unattended access capabilities, and powerful remote-control options with persistent connectivity.

Room for Improvement: HCL Sametime could enhance audio and video calling quality and improve its user interface and overall system performance. ConnectWise ScreenConnect can improve documentation for ease of setup, introduce more detailed user permissions settings, and optimize mobile device experiences.

Ease of Deployment and Customer Service: HCL Sametime facilitates straightforward integration within enterprise systems, backed by solid customer support. ConnectWise ScreenConnect offers a cloud-based deployment that reduces infrastructure load, with responsive customer service being particularly advantageous for smaller IT teams.

Pricing and ROI: HCL Sametime involves higher setup costs, focusing on enterprise-level needs, offering ROI through integration benefits. ConnectWise ScreenConnect presents a cost-effective option, with high ROI driven by its comprehensive features for diverse IT support operations.

To learn more, read our detailed ConnectWise ScreenConnect vs. HCL Sametime Report (Updated: September 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. HCL Sametime

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (16th)

HCL Sametime

Ranking in Virtual Meetings

17th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.5% compared to the previous year. The mindshare of HCL Sametime is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
ConnectWise ScreenConnect	1.5%
HCL Sametime	0.6%
Other	97.9%

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I've noted an ROI while using the solution."

"It is super easy to use and relatively inexpensive."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Unattended access is the most important feature."

"Better than TeamViewer and useful for fixing problems remotely."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

More ConnectWise ScreenConnect pros

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"The security was quite good."

Cons

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"The solution is a little bit complicated when you want to implement it."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

More ConnectWise ScreenConnect cons

"The webinar should be integrated into Sametime for a larger number of participants."

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

Pricing and Cost Advice

"Make sure you have enough licensing for all the techs that you have."

"I download the product for free with ConnectWise RMM's license."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"It is priced fairly."

"Pricing is fair for Control and the licensing is simple."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

More ConnectWise ScreenConnect pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

13%

Performing Arts

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

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What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

See all answers

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

See all answers

Comparisons

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Compared 18% of the time

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Compared 13% of the time

TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

September 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

August 2025

Download HCL Sametime product report

Also Known As

ConnectWise Control, ScreenConnect

Lotus Sametime, IBM Lotus Sametime

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

Sample Customers

Jon Rosen Systems

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Buyer's Guide

ConnectWise ScreenConnect vs. HCL Sametime

September 2025

Free Report: ConnectWise ScreenConnect vs. HCL Sametime

Find out what your peers are saying about ConnectWise ScreenConnect vs. HCL Sametime and other solutions. Updated: September 2025.

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