We performed a comparison between ConnectWise ScreenConnect and HCL Sametime based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Unattended access is the most important feature."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"Mobile interface."
"There could be improvement to the remote command line tools."
"There needs to be a way to run the agent without installing, like GoToAssist."
"I really didn't care for the onboarding process and it is something that should be improved."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"The webinar should be integrated into Sametime for a larger number of participants."
Earn 20 points
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while HCL Sametime is ranked 26th in Virtual Meetings. ConnectWise ScreenConnect is rated 8.4, while HCL Sametime is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of HCL Sametime writes "Easily communicate and share files with colleagues". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas HCL Sametime is most compared with .
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
