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ConnectWise RMM vs Quest KACE Systems Management Appliance (SMA) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
7.2
Quest KACE SMA boosts ROI by enhancing productivity, reducing manual work, and simplifying IT management for rapid adaptation.
It saves probably more than 50% of the time that would have been required, likely around 75%.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
7.9
Quest KACE provides excellent, responsive customer support with quick solutions, appreciated for multilingual assistance including Spanish, and professional service.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
7.1
Quest KACE SMA efficiently scales across organizational sizes, supporting various networks and expansion needs without sacrificing performance.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
8.1
Quest KACE SMA is stable and reliable, offering quick recovery, responsive support, and effective updates with minimal downtime.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
KACE struggles with scalability, automation, user interface, integration, and support, affecting imaging, patch management, and asset management.
The pricing for ConnectWise RMM is reasonable.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Quest KACE SMA offers cost-effective per-device pricing, ideal for large enterprises, though potentially costly for smaller businesses.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Quest KACE SMA simplifies IT management with efficient deployment, inventory, automation, and integration, boosting productivity and resource allocation.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
 

Categories and Ranking

ConnectWise RMM
Ranking in Remote Monitoring and Management (RMM)
9th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Quest KACE Systems Manageme...
Ranking in Remote Monitoring and Management (RMM)
17th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Client Desktop Management (12th), Endpoint Compliance (8th), Patch Management (12th), Unified Endpoint Management (UEM) (18th)
 

Mindshare comparison

As of June 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise RMM is 6.3%, up from 4.3% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Performing Arts
11%
Comms Service Provider
9%
Educational Organization
9%
University
11%
Computer Software Company
10%
Government
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and ...
What is your primary use case for Continuum Command?
It enables us to respond to issues quickly and efficiently. Before using this technology, a customer would call our shop and have to wait for someone to be scheduled to address their issue. When we...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.
What is your primary use case for Quest KACE Systems Management?
The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory, and software delivery.
 

Also Known As

Continuum Command, Continuum RMM
Dell KACE Systems Management
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about ConnectWise RMM vs. Quest KACE Systems Management Appliance (SMA) and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.