ConnectWise RMM vs Dell CloudIQ comparison

Why PeerSpot?

ConnectWise and Dell Technologies are both solutions in the IT Infrastructure Monitoring category. ConnectWise is ranked #45 with an average rating of 8.3, while Dell Technologies is ranked #38 with an average rating of 8.3. ConnectWise holds a 0.7% mindshare in IM, compared to Dell Technologies’s 0.9% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 90% of Dell Technologies users who would recommend it.

ConnectWise RMM

Read 8 ConnectWise RMM reviews

6,634 Views
1,725 Comparison Views

100% willing to recommend

Dell CloudIQ

Read 10 Dell CloudIQ reviews

3,216 Views
3,120 Comparison Views

90% willing to recommend

ConnectWise RMM

Dell CloudIQ

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise RMM and Dell CloudIQ based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise RMM vs. Dell CloudIQ Report (Updated: September 2026).

Buyer's Guide

ConnectWise RMM vs. Dell CloudIQ

September 2026

Download the complete report

Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise RMM

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (53rd), Server Monitoring (18th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

38th

Average Rating

8.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of ConnectWise RMM is 0.7%, up from 0.0% compared to the previous year. The mindshare of Dell CloudIQ is 0.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Dell CloudIQ	0.9%
ConnectWise RMM	0.7%
Other	98.4%

IT Infrastructure Monitoring

Featured Reviews

Faiz Fortune

Project Engineer at Moksh Tech

Automated monitoring has streamlined time tracking and project management across all clients

I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.

Read full review

Haseeb Sheikh

Senior Manager Enterprise Solutions at a media company with 201-500 employees

Proactive monitoring has improved availability and capacity reporting for my infrastructure

The current features including availability, performance, and capacity are good enough, and I think more of better alerting along with improved thresholds of alerts should be implemented. It is helpful, but it should also include the capability to detect zero-day attacks if there are any. I think the remediation could have been better. For example, if I am upgrading my firmware or BIOS or firmware of the infrastructure, it should give me exact CVSS scores and remediation data provided against the CVSS scores. I think the Dell CloudIQ app could be more interactive. If there is a possibility that I can open tickets or SRs via the Dell CloudIQ app, that would be a good feature.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The technical support has been fantastic."

"The most valuable feature is the patching solution."

"At this point, this product does everything that I want."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."

"We've seen a lot of MSPs who have grown by using Continuum."

"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."

More ConnectWise RMM pros

"The dashboard is clear and user-friendly."

"CloudIQ allows us to monitor our servers centrally, and we can receive notifications in case of issues, like a potential hard drive failure."

"It's convenient because you can access it from a mobile device without needing a laptop."

"I rate CloudIQ a ten out of ten."

"This solution would be very helpful for anybody that is solely using Dell equipment."

"The tool for forecasting capacity is valuable."

"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."

"Has really nice roll-up dashboards."

More Dell CloudIQ pros

Cons

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"The solution could improve by offering better overall management and dashboards."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"ConnectWise RMM sometimes has a lag, and the speed can be an issue."

"I think the remediation could have been better."

"The reporting capabilities of this solution could be improved."

"In terms of improvement, they should enhance the product range."

"The main limitation of CloudIQ is that it is intended to be used exclusively with Dell hardware."

"The process of upgrading could be streamlined."

"CloudIQ doesn't do well in terms of integrating with technologies other than Dell."

"There is a need for improvement in predictive maintenance, which I assume is somewhat AI-driven."

"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."

More Dell CloudIQ cons

Pricing and Cost Advice

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"I believe it is a free product because we don't pay for it."

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915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

13%

Outsourcing Company

10%

Comms Service Provider

10%

Performing Arts

Construction Company

12%

Financial Services Firm

11%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...

See all answers

What needs improvement with Continuum Command?

I have not noticed any limitations or pain points so far.

See all answers

What is your primary use case for Continuum Command?

I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...

See all answers

What needs improvement with Dell CloudIQ?

See all answers

What is your primary use case for Dell CloudIQ?

I moved to a new organization where I am also using Dell CloudIQ. I use Dell CloudIQ to monitor PowerStore as well as Dell PowerEdge servers.

See all answers

What advice do you have for others considering Dell CloudIQ?

For performance analytics, I have my own NMS in-house that I use. I have deployed a VApp on-premises with all of the servers and storage integrated, and it sends telemetry data directly to Dell. My...

See all answers

Comparisons

DX Unified Infrastructure Management vs ConnectWise RMM

Compared 6% of the time

NinjaOne vs ConnectWise RMM

Compared 5% of the time

Everbridge IT Alerting vs ConnectWise RMM

Compared 5% of the time

Kaseya VSA vs ConnectWise RMM

Compared 5% of the time

Kaseya 365 vs ConnectWise RMM

Compared 5% of the time

More ConnectWise RMM Competitors

NetApp Data Infrastructure Insights vs Dell CloudIQ

Compared 20% of the time

HPE OneView vs Dell CloudIQ

Compared 7% of the time

Cisco Intersight vs Dell CloudIQ

Compared 7% of the time

VirtualWisdom vs Dell CloudIQ

Compared 6% of the time

SolarWinds NPM vs Dell CloudIQ

Compared 5% of the time

More Dell CloudIQ Competitors

Product Reports

Buyer's Guide

ConnectWise RMM

October 2026

Download ConnectWise RMM product report

Buyer's Guide

IT Infrastructure Monitoring

October 2026

Download Dell CloudIQ product report

Also Known As

Continuum Command, Continuum RMM

No data available

Overview

ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.

ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.

What are the key features of ConnectWise RMM?

Patch Management: Automates updates to reduce manual effort and enhance security.
Remote Access: Utilizes ScreenConnect for efficient remote operations.
Automation Tools: Supports system management and script scheduling for streamlined processes.
Network Discovery: Maintains visibility and resolves issues quickly.
Software Deployment: Simplifies software deployment and status monitoring.

What benefits should users expect in reviews?

Operational Efficiency: Reduces manual tasks with robust automation.
Enhanced Support: Features outsourced NOC and help desk for substantial support.
Improved ROI: Effective software deployment and monitoring increase returns.

ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.

ConnectWise

Dell CloudIQ offers advanced health status alerts, AI-driven predictive capabilities, and centralized monitoring, enhancing storage management through comprehensive visibility and operational efficiency. Its user-friendly dashboards and mobile access create a seamless experience for IT professionals.

Dell CloudIQ empowers organizations with cutting-edge features designed to streamline storage management. Health status alerts utilize a traffic light indicator system, while AI predictive capabilities enhance operational efficiency. The tool provides capacity forecasting and a comprehensive view of storage devices, facilitating updates for compliance and optimization. Centralized monitoring delivers timely issue notifications, and its dashboards, accessible via mobile, provide user-friendly navigation. CloudIQ's availability and capacity reporting features help prevent unplanned outages, offering visibility of storage devices and alerts for faults.

What key features make Dell CloudIQ stand out?

Health Status Alerts: Use traffic light indicators for immediate visibility.
AI Predictive Capabilities: Increase operational efficiency with smart insights.
Capacity Forecasting: Plan effectively with long-term storage capacity insights.
Centralized Monitoring: Consolidates data for informed decision-making.
User-Friendly Dashboards: Simplify navigation with mobile access.

What benefits should users seek in reviews?

Efficient Monitoring: Real-time alerts and notifications reduce downtime.
Enhanced Performance: Improve storage management with actionable insights.
Predictive Maintenance: Prevent issues before they arise, saving time and resources.
Cost Management: Efficient resource allocation leads to cost reduction.
Comprehensive Integration: Monitor diverse environments with ease.

In industries like healthcare and finance, Dell CloudIQ plays a crucial role in managing complex storage environments. Teams leverage its forecasting capabilities and comprehensive dashboards to maintain high performance and security standards. By supporting virtual infrastructures, Dell CloudIQ assists in delivering optimal storage solutions while addressing critical needs.

Dell Technologies

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

North Carolina State University

Buyer's Guide

ConnectWise RMM vs. Dell CloudIQ

September 2026

Free Report: ConnectWise RMM vs. Dell CloudIQ

Find out what your peers are saying about ConnectWise RMM vs. Dell CloudIQ and other solutions. Updated: September 2026.

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