ConnectWise Automate vs Kaseya IT Center comparison

The compared ConnectWise and Kaseya solutions aren't in the same category. ConnectWise is ranked #9 in RMM , and holds a 7.7% mindshare in the category. Kaseya is ranked #20 in SM , with an average rating of 7.5, and holds a 0.5% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,659 Views
1,012 Comparison Views

85% willing to recommend

Kaseya IT Center

Read 4 Kaseya IT Center reviews

205 Views
191 Comparison Views

100% willing to recommend

ConnectWise Automate

Kaseya IT Center

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and Kaseya IT Center based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: August 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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Helped 867,349 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (9th)

Kaseya IT Center

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (20th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.1% compared to last year.
Kaseya IT Center, on the other hand, focuses on Server Monitoring, holds 0.5% mindshare, up 0.2% since last year.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
ConnectWise Automate	7.7%
Kaseya VSA	18.2%
NinjaOne	13.7%
Other	60.400000000000006%

Remote Monitoring and Management (RMM)

Server Monitoring Market Share Distribution
Product	Market Share (%)
Kaseya IT Center	0.5%
Zabbix	25.9%
Checkmk	10.5%
Other	63.1%

Server Monitoring

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product saves us a lot of time and increases our efficiency."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"A good automated scripts feature."

"It's definitely improved the help-desk servicing, et cetera."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"The most value we get from this solution is that everything is on a patch cycle."

"It allows us to manage all client requests, jobs and invoicing."

"It is very scalable."

More ConnectWise Automate pros

"The solution's technical support is good."

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

Cons

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"Scheduling of automation could be improved and made more simple."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

More ConnectWise Automate cons

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

"I would like to see MDM integration improved."

Pricing and Cost Advice

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Performing Arts

Educational Organization

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

No data available

Questions from the Community

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What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

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What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

Comparisons

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Compared 30% of the time

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Compared 18% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 9% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 7% of the time

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IBM SevOne Network Performance Management (NPM) vs Kaseya IT Center

Compared 100% of the time

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Product Reports

Buyer's Guide

ConnectWise Automate

September 2025

Download ConnectWise Automate product report

Buyer's Guide

Server Monitoring

August 2025

Download Kaseya IT Center product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

IT Center

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: August 2025.

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.