| Product | Market Share (%) |
|---|---|
| Cognizant CRM Services | 7.8% |
| Trianz Salesforce Development Services | 4.7% |
| Other | 87.5% |
Finding customer success with Salesforce and Trianz
Salesforce leads the field of cloud services solutions not only as an ultimate bundle as far as CRM systems go, but with its complete suite of enterprise applications centered on the key aspects of customer success:
Customer service
Marketing automation
Analytics
Application development
Salesforce.com represents the best-of-breed cloud-based CRM solution in the market today, with more than 150,000 customers giving it a 20 percent market share, according to Cloudwars.
Salesforce holds a key advantage over others because of its scale and platform capabilities. With its tightly integrated SaaS (Software as a Service) sitting on top of powerful PaaS (Platform as a Service), Salesforce development companies can take a basic CRM database and expand it into a customer satisfaction system that touches almost every aspect of your business. But that scale also increases the complexity of development. The company has an array of services and options that are mystifying even to the most knowledgeable of users.
Salesforce development in 2020 requires strong knowledge and subject-matter expertise that only providers with practical hands-on experience can offer. That’s why many companies choose to bring in Salesforce development consultants like Trianz to ensure that the mission is accomplished quickly and optimally.
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