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CloudBees vs Glean Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudBees
Ranking in AI Software Development
23rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Build Automation (10th), Configuration Management (12th), Value Stream Management Software (2nd), DevSecOps (9th), AI-Augmented Software-Testing Tools (4th), Feature Management (3rd)
Glean Platform
Ranking in AI Software Development
6th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (3rd), Search as a Service (4th), AI Agent Builders (4th), AI Customer Support (5th)
 

Mindshare comparison

As of October 2026, in the AI Software Development category, the mindshare of CloudBees is 0.4%, up from 0.1% compared to the previous year. The mindshare of Glean Platform is 0.4%. It is calculated based on PeerSpot user engagement data.
AI Software Development Mindshare Distribution
ProductMindshare (%)
Glean Platform0.4%
CloudBees0.4%
Other99.2%
AI Software Development
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
Senior Qe Lead at Cognizant
Consistent automation has improved deployments and supports efficient client-facing workflows
Deployment and other processes are feasible for me, making this a smooth process. The integration part is good. We can use multiple things by integrating with CI/CD pipelines, and this is very feasible for us. This allows us to do our work easily. The productivity is very good. CloudBees is a good and efficient tool. We can work in client-facing scenarios, and since clients have provided these types of tools, we are able to work on them effectively.
reviewer2810748 - PeerSpot reviewer
Analyst at a financial services firm with 1,001-5,000 employees
Creating low-code agents has transformed policy queries and now saves employees hours daily
What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The security audit product offered by CloudBees is particularly beneficial in automating audit processes, which reduces the time developers spend on audits."
"It can manage multiple Jenkins instances."
"The most valuable features are Java features, microservice communication, payment validation, Jenkins Sonar, management master to CloudBees, Blue Ocean, JobConfig, and support."
"Scalability largely depends on how the tool is set up within your infrastructure"
"The solution's most valuable feature is its flexibility."
"CloudBees assists by automating tasks, previously done manually, in the pipeline setup."
"CloudBees is the Jenkins tool for building and deploying. There's open-source Jenkins, which is free and can be used by any organization, but it offers a different architecture for Jenkins. If your organization is larger, you might choose the architecture. This way, you can have different masters for different applications, and different teams can manage their masters separately. However, a single person can still control all the masters, whoever manages it for the organization."
"CloudBees updates its features frequently, so if we need something like SSL login, they enable it."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"Life became so easy when we started using Glean Platform."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"Productivity has really skyrocketed."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
 

Cons

"We did face some challenges, particularly with the infrastructure."
"Sometimes, there are performance issues, however, they may be due to our organization's configuration."
"For CloudBees, I can suggest that the log is very high, which is very hectic for us when trying to find which error is coming."
"I noticed that CloudBees runs too slowly because some applications run more than 50 pipelines."
"To use the tool, you need to be familiar with the tool itself and with how it will be incorporated into the culture."
"If you're logged in and working for about thirty minutes and then go idle for five to ten minutes, Jenkins will prompt you to re-authenticate."
"There could be improvements in the ease of use."
"The problem with CloudBees is that when you merge it, the pipelines would randomly fail multiple times."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
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Top Industries

By visitors reading reviews
Construction Company
17%
Manufacturing Company
17%
Financial Services Firm
13%
Outsourcing Company
9%
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
11%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise18
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with CloudBees?
For CloudBees, I can suggest that the log is very high, which is very hectic for us when trying to find which error is coming. This creates complexity. If possible, we could sort the logs so we can...
What is your primary use case for CloudBees?
We use CloudBees for deploying the code in higher environments, such as QA, C2, staging, and production.
What advice do you have for others considering CloudBees?
We can upload the JAR file and deploy at the Jenkins level during our deployment. These types of labels and IDs can be deployed using CloudBees. Once we click to start the build, it automatically r...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

 

Sample Customers

Capital One, PEGA, vistaprint, HSBC, BOSCH, Starbucks Coffee
Information Not Available
Find out what your peers are saying about CloudBees vs. Glean Platform and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.