"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"A stable solution."
"The deployment is very easy. It's quite straightforward."
"I have found Sophos Email to be scalable."
"It's easy to use and the configuration is straightforward."
"The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective."
"Good VIP protection, time of click protection and the Sandstorm feature."
"When you say email security, it's about everything, incoming email, outgoing email, spam, phishing emails, unwanted marketing emails. You can set rules, but the main feature of Sophos Email is to make sure you don't get hacked. 95% of people who are hacked do not get hacked by typing the router password. They are hacked from the inside out, which means they send you a document that is a zero-day attack, you open it, nothing happens, but technically the attack is running in the background of your computer. This is how they gain access to your PC."
"The anti-malware, risk scanning has been pretty spot on."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge."
"The Forged Email Detection feature needs improvement, particularly with domain. The sensors are not that good and the rules sets are unclear."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well."
"Malware needs improvement."
"Lacks visibility into spam emails."
"The solution's technical support is slow and unresponsive. You need to book time in order to get support."
"Their technical support is slow to respond."
"Sophos Email can improve security."
"The security of the solution could improve."
"The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge."
Earn 20 points
Clearswift SECURE Email Gateway is ranked 25th in Email Security with 1 review while Sophos Email is ranked 13th in Email Security with 7 reviews. Clearswift SECURE Email Gateway is rated 8.0, while Sophos Email is rated 8.4. The top reviewer of Clearswift SECURE Email Gateway writes "Stable, but malware needs improvement and customer support is poor". On the other hand, the top reviewer of Sophos Email writes "Effective on-premises and cloud, beneficial sandboxing, and advanced AI detection". Clearswift SECURE Email Gateway is most compared with Microsoft Exchange Online Protection, Mimecast Email Security with Targeted Threat Protection, Proofpoint Email Protection, Microsoft Defender for Office 365 and Symantec Messaging Gateway, whereas Sophos Email is most compared with Microsoft Exchange Online Protection, Microsoft Defender for Office 365, Fortinet FortiMail, Barracuda Email Security Gateway and TitanHQ SpamTitan.
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