Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Dameware Remote Support comparison

Citrix and SolarWinds are both solutions in the Remote Access category. Citrix is ranked #5 with an average rating of 8.9, while SolarWinds is ranked #30. Citrix holds a 5.4% mindshare in VUS, compared to SolarWinds’s 1.5% mindshare. Additionally, 93% of Citrix users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Citrix DaaS and Dameware Remote Support are popular solutions in the remote access and desktop management space. Citrix DaaS is stronger due to its comprehensive feature set and customer service.

Features: Citrix DaaS is known for its scalability, security, and seamless integration with various enterprise applications. Dameware Remote Support is valued for its powerful remote control functionalities and straightforward usage.

Room for Improvement: Citrix DaaS needs improvements in the complexity of initial setup processes and cost management. Dameware Remote Support requires enhanced performance on slower network connections and more advanced reporting tools.

Ease of Deployment and Customer Service: Citrix DaaS has a more intricate deployment process, which can be challenging, but offers highly rated customer service. Dameware Remote Support is easy to deploy and use but has less comprehensive customer service.

Pricing and ROI: Citrix DaaS's setup costs and licensing fees are more considerable, reflecting its premium features and enterprise focus, with high ROI. Dameware Remote Support is budget-friendly with quicker ROI due to lower initial costs.

To learn more, read our detailed Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Dameware Remote Support Report (Updated: June 2026).

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Dameware Remote Support

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 5.4%, up from 4.6% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	5.4%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	5.4%
Dameware Remote Support	1.5%
Other	87.7%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

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it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, the best features of Microsoft Intune are its ease of management and robust security protocols, which are what I value most about it and how it stands out."

"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."

"The security compliance capabilities make it widely adopted across organizations."

"On the cloud, you can manage everything; you can push policies, maintain patches, and maintain security because everything interacts on the cloud and a VPN is not required."

"Overall, Microsoft Intune has helped me manage devices more efficiently while maintaining better security and compliance standards across the organization."

"Overall, my user experience with Microsoft Intune has been great."

"We have a BYOD policy, and this solution helps us manage our devices."

"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."

More Microsoft Intune pros

"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."

"Citrix Workspace's standout feature is its flexibility."

"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."

"It has allowed us to provide network/application resources to anyone anywhere, no matter what kind of device the end user had, we were usually able to find a compatible Citrix receiver app."

"The solution has been in production for three years with no major problems; zero down time from the solution."

"Getting access to the applications for which we otherwise have to be on-site is probably the biggest advantage"

"The scalability of Citrix Workspace is exceptional."

"Go for it."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"Using DameWare has made the troubleshooting process faster."

"It was very easy to install."

Cons

"Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

"There are some cases where features of Microsoft Intune have changed, and sometimes it's tricky to find the answer."

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency."

"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."

"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."

"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

More Microsoft Intune cons

"Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication."

"Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues"

"The price is currently high, and having tiered pricing would benefit companies."

"Zoom, Teams, and Salon are not working well within the virtual desktop."

"There is room for slight improvement in performance optimization and interface refinement."

"For us, pricing is the most important feature to improve."

"I've recently tried to use Citrix on Ubuntu, and I don't know if this is an Ubuntu issue or a vendor issue, but you can't use Citrix right now on Ubuntu 20.04."

"Citrix has undergone significant changes, primarily due to its acquisition. This acquisition impacted Citrix's value because of increased licensing costs under the new model. As a result, many customers are now considering alternatives to Citrix."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

Pricing and Cost Advice

"The pricing is competitive, but it is not cheap."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"The price of Microsoft Intune is reasonable."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"Microsoft Intune is not cost-effective as a standalone product."

"Microsoft Intune is expensive."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

"The licensing is on a yearly basis."

More Microsoft Intune pricing and cost advice

"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."

"The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."

"If one is a high price and ten is a low price, I rate the tool's price a three."

"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."

"The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue."

"If you look at cost, then you must look at the number of users that you are covering. If you are only using it for some users, then it is very expensive. However, if you have a massive amount of users, then it begins to be interesting to use Citrix. Because once you are managing thousands of servers with one guy, your maintenance costs decrease per user."

"It is quite expensive, but so are the competitors on the market."

"We are just now approaching the end of our initial purchase, which was an excellent price for us as an academic institution. We got a very good deal to get us on board. That license is up for renewal in about a year, and we are nervously waiting to see what the pricing will be."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Manufacturing Company

13%

Comms Service Provider

11%

Computer Software Company

10%

Consumer Goods Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	45
Midsize Enterprise	21
Large Enterprise	69

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

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What advice do you have for others considering Citrix Virtual Apps and Desktops?

I rate the overall product a six out of ten.

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What is your experience regarding pricing and costs for Citrix Workspace?

Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based o...

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Compared 3% of the time

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Compared 13% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

July 2026

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Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

August 2026

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Buyer's Guide

Remote Access

July 2026

Download Dameware Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

SolarWinds

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Citrix DaaS provides centralized administration, high security, and app and desktop flexibility, offering excellent user experience and robust remote access. It is known for low bandwidth seamless performance and ease of use, ensuring consistent experience on diverse devices.

Citrix DaaS is a comprehensive service for virtual application delivery and remote access, ideal for distributed teams and mobile workers. Its support for application virtualization, data regulation compliance, and business continuity makes it valuable in remote work environments. Organizations use it for centralized management and secure remote workflows, benefiting from low-bandwidth delivery in multi-city deployments. However, enhancements in speed, performance, and scalability are necessary, along with better monitoring and pricing improvements. Users face cloud compatibility challenges, and improvements in virtual desktop functionality and multimedia experience are desired.

What are the key features of Citrix DaaS?

Centralized Administration: Streamlined management of virtual desktops and apps from a single console.
High Security: Advanced protection features for data and applications.
Flexibility: Customizable publishing options for apps and desktops.
Robust Remote Access: Reliable performance even on low bandwidth connections.
Device Support: Broad compatibility ensures seamless deployment across devices.

What benefits should users look for?

Enhanced Business Continuity: Ensures consistent access to apps and data remotely.
Low Bandwidth Efficiency: Maintains performance in limited connectivity scenarios.
Centralized Management: Simplifies control over remote resources.
Remote Work Enablement: Facilitates secure access for distributed teams.

In healthcare, Citrix DaaS supports secure access to patient records and applications essential for telemedicine. Financial services benefit from compliance with data regulation and secure workflows. In education, virtual desktops offer accessible learning resources, aiding remote teaching initiatives. Retail uses it for streamlining operations across dispersed locations, ensuring quick access to inventory systems and data management.

Citrix

Dameware Remote Support offers a robust IT management solution, designed to streamline remote troubleshooting and support for IT professionals. It ensures efficient administration with ease across networks.

Dameware Remote Support stands out as a comprehensive tool for IT departments, enabling seamless access and management of systems remotely. It integrates efficiently with existing infrastructures, offering features such as remote desktop control, system diagnostics, and user management. Designed for scalability, it adapts to varying network sizes, making it suitable for organizations looking to simplify their IT support processes.

What are the key features of Dameware Remote Support?

Remote Desktop Sharing: Allows IT pros to securely access desktops for quick issue resolution.
System Troubleshooting: Offers diagnostic tools to identify and address system problems efficiently.
Active Directory Management: Integrates with Active Directory to manage user roles and permissions.
Multi-platform Support: Compatible with Windows, Linux, and Mac systems, enhancing versatility.

What benefits should users look for in the reviews?

Improved Efficiency: Reduces time spent troubleshooting issues remotely, boosting productivity.
Cost-effectiveness: Offers a significant ROI by streamlining IT operations and reducing downtime.
User Satisfaction: Enhances tech support quality, leading to better user experiences.

Dameware Remote Support is implemented effectively across industries like healthcare, finance, and education, where remote access and control are critical. Its compatibility and comprehensive toolset cater to specific industry needs, providing reliable and secure remote management solutions.

SolarWinds

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Illinois School District

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Dameware Remote Support

June 2026

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Dameware Remote Support

Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Dameware Remote Support and other solutions. Updated: June 2026.

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