Cisco TelePresence and TeamViewer Business are both competitive in virtual communication and collaboration, catering to diverse business needs. TeamViewer Business is favored for its user satisfaction and feature set, despite Cisco's advantages in pricing and support.
Features: Cisco TelePresence offers high-definition video quality, immersive meeting experiences, and the one-button-to-push functionality for easy meeting access. It also integrates well with Microsoft Teams. TeamViewer Business provides versatile remote access, efficient file transfer, and cross-platform compatibility, accommodating various operating systems and offering a seamless user interface.
Room for Improvement: Cisco TelePresence can improve by reducing hardware costs and simplifying the installation process for smaller businesses. TeamViewer Business can enhance its configuration process to be less time-consuming and improve its manual installation experience compared to competitors like LogMeIn.
Ease of Deployment and Customer Service: Cisco TelePresence requires complex installation and professional setup but provides robust customer support. On the other hand, TeamViewer Business offers a simple, cloud-based deployment process with a focus on rapid remote problem-solving, making it easier for businesses to get started.
Pricing and ROI: Cisco TelePresence generally involves higher initial costs due to the need for specialized equipment and installation, affecting the ROI negatively for small enterprises. TeamViewer Business offers a more economical setup with subscription-based pricing, providing financial flexibility and better ROI through scalable services.
| Product | Market Share (%) |
|---|---|
| TeamViewer Business | 4.4% |
| Cisco TelePresence | 2.9% |
| Other | 92.7% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 34 |
| Large Enterprise | 32 |
TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.
Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.
What are the key features of TeamViewer Business?Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.
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