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Cisco Jabber vs ShoreTel Sky comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Ranking in Unified Communications
6th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ShoreTel Sky
Ranking in Unified Communications
11th
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
IP Telephony & Unified Communications (6th)
 

Mindshare comparison

As of June 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 7.6%, down from 8.0% compared to the previous year. The mindshare of ShoreTel Sky is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

CM
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.
it_user269988 - PeerSpot reviewer
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Healthcare Company
13%
Computer Software Company
12%
Government
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

 

Also Known As

Jabber
No data available
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Find out what your peers are saying about Cisco Jabber vs. ShoreTel Sky and other solutions. Updated: June 2025.
858,038 professionals have used our research since 2012.