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Cisco Jabber vs ShoreTel Sky [EOL] comparison

Cisco and Mitel are both solutions in the Unified Communications category. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 80% of Mitel users who would recommend it.
Cisco Jabber
Read 4 Cisco Jabber reviews
  • 446 Views
  • 339 Comparison Views
100% willing to recommend
ShoreTel Sky [EOL]
Read 7 ShoreTel Sky [EOL] reviews
    80% willing to recommend
     

    Comparison Buyer's Guide

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    Executive Summary
    We performed a comparison between Cisco Jabber and ShoreTel Sky [EOL] based on real PeerSpot user reviews.

    Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

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    To learn more, read our detailed Unified Communications Report (Updated: January 2026).
    Buyer's Guide
    Unified Communications
    January 2026
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    Helped 880,901 peers since 2012

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    Cisco Jabber
    Average Rating
    9.0
    Number of Reviews
    4
    Ranking in other categories
    Unified Communications (6th)
    ShoreTel Sky [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    4.5
    Number of Reviews
    7
    Ranking in other categories
    No ranking in other categories
     

    Featured Reviews

    reviewer912129 - PeerSpot reviewer
    reviewer912129
    Senior Technical Manager at a financial services firm with 501-1,000 employees
    Stable, easy to set up, and works fine
    Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
    Read full review
    it_user269988 - PeerSpot reviewer
    it_user269988
    Office Manager with 51-200 employees
    The Service Portal is useful feature, but there are occasional outages.
    Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
    Read full review
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    880,901 professionals have used our research since 2012.
     

    Top Industries

    By visitors reading reviews
    Manufacturing Company
    17%
    Financial Services Firm
    12%
    University
    10%
    Government
    8%
    No data available
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    No data available
    By reviewers
    Company SizeCount
    Small Business6
    Large Enterprise1
     

    Comparisons

    Skype for Business vs Cisco Jabber Logo
    Skype for Business vs Cisco Jabber
    Compared 52% of the time
    Digium Asterisk vs Cisco Jabber Logo
    Digium Asterisk vs Cisco Jabber
    Compared 25% of the time
    Cisco Unified Communications vs Cisco Jabber Logo
    Cisco Unified Communications vs Cisco Jabber
    Compared 23% of the time
    More Cisco Jabber Competitors
    Vertical Solutions Wave IP vs ShoreTel Sky [EOL] Logo
    Vertical Solutions Wave IP vs ShoreTel Sky [EOL]
    Compared 100% of the time
    More ShoreTel Sky [EOL] Competitors
     

    Product Reports

    Buyer's Guide
    Unified Communications
    January 2026
    Cisco Jabber reportDownload Cisco Jabber product report
    Buyer's Guide
    Unified Communications
    January 2026
    ShoreTel Sky [EOL] reportDownload ShoreTel Sky [EOL] product report
     

    Also Known As

    Jabber
    No data available
     

    Overview

    Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
    Cisco

    ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.

    Mitel
     

    Sample Customers

    Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
    Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
    Buyer's Guide
    Unified Communications
    January 2026
    Download Free Report
    Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: January 2026.
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    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.