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Cisco HyperFlex HX-Series [EOL] vs NetApp HCI [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco HyperFlex HX-Series [...
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
90
Ranking in other categories
No ranking in other categories
NetApp HCI [EOL]
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Nuno Mendes - PeerSpot reviewer
IT Manager - Resp.Department at Parvalorem
High performance solution that makes it easy to efficiently manage VM resources
In our case as a credit recovery company working with the state, our infrastructure is fixed and stable as we don't have the same need for growth as other types of companies. That said, one of the biggest problems with HyperFlex HX is that if you want to adjust your solution in terms of processing power, memory, or disk capacity, you have to buy completely new hosts. From a financial perspective, it can be very expensive to do so, and from a legal perspective, there are all kinds of compliance issues we would have to sort out before buying any new solution or application. Since we as a company will only be operating for perhaps the next ten years, when our HyperFlex solution comes to its end-of-life in 2024 our next step will likely not be with HyperFlex or any other solution from Cisco. Instead, from a financial point of view, we will likely turn toward a cloud solution because, that way, we won't have to spend so much money on physical infrastructure. We are, after all, only a small company and HyperFlex can be very expensive for other companies of our size, whether in Portugal or elsewhere like the United States. One other area for improvement is in regard to HyperFlex's integration with VMware. HyperFlex integrates with a specific version of VMware in such a way that HyperFlex doesn't always resolve security issues with VMware at the same pace as what you see in native implementations of VMware. This has happened in one or two situations in the past. On the other hand, the integration is otherwise adequate, especially in terms of availability and virtualization features (such as being able to split up each of our four hosts within VMware).
MB
Chief Information Officer at Lucart S.p.A.
Crashed continuously, complex to deploy, and bad after-sales support - NETAPP FIXED the problems in 2022
Their after-sales support, SLA, and third-parties availability should be improved. NetApp's support is very difficult to engage. We have an SLA of onsite support within 24 hours. but they don't respect the SLA. Its stability was very bad. It has been crashing continuously. In one year, we got three crashes, which is unbelievable for an appliance that is guaranteed for 10 years without any crashes. In 2022, NetApp Italy, driven by the country manager Davide Marini, fixed all our issues and added additional computation power for free. This is a great example of customer care. They could have done it right the first time of course, but admitting the errors and putting in place such a remediation plan has been a very professional behavior.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Initial it costs much but it will pay back with its scalability feature and performance."
"The most important benefits that we've seen from this solution is that it reduces the cost of management and it has easy monitoring systems."
"The initial setup is very straightforward."
"The scalability of the product is quite good overall - as long as you plan correctly from the outset."
"The technical support has been very good for this solution."
"Offers very good data protection and provides system uptime availability effectively."
"It is scalable and easy to use."
"The product is easy to manage and flexible for upgrading without major changes."
"The most valuable aspects are that it's an all-in-one solution and it's very self-contained."
"The NetApp Deployment Engine that comes with it makes the actual deployment and usage very easy. That's our primary focus and it's hyper-converged. That's something that we want to use as well."
"Now you don't have to be a storage administrator to provision or do anything, and any VMware system administrator, with the ease of a button, would get storage provision, which makes their lives easier."
"The solution is very scalable."
"NetApp HCI is a stable solution."
"We went with NetApp based on the cost-effective solutions, technologies, and protocols."
"HCI definitely improved how flexible we scale, and our entrance into the cloud."
"NetApp HCI's ability to scale on demand is a differentiator in the marketplace."
 

Cons

"Their technical support is very bad. We had an issue where instead of an engineer we got a PDF "doctor" that didn't know anything about our problem which was very frustrating."
"Cisco HyperFlex HX-Series could improve by having the documents be more readily available and the support could be more flexible."
"There is a VMware plugin for HyperFlex, which sometimes it hangs up in our environment, and doesn't function well."
"The cost is expensive, but there is a chance to save money in the future."
"I would like a lighter product; something which can be carried by a mere human. The typical size still looks like a stack of data center-sized servers, which is typically fine, but not so good if you want to carry it around."
"Here in Brazil, our point of view about the cost to implement or buy this kind of solution is that it is very expensive."
"Cisco should combine its features with its prices."
"We'd like the product to offer better integration with other products."
"If you want to have a really dense data center then it's hard to have a big chunk of cabling going through everything."
"They could improve the packaging."
"It is difficult to get acclimated to all the new features quickly. The onboard process could be improved to bring clients up to speed faster."
"The reason I give it a nine instead of a ten is because of the need for pre-check work. While it is simpler than most products, there is still a lot of configuration that needs to be done."
"I would like to have the ability to replicate to multiple sites."
"There have been some drive type of issues where we have to apply a new code level. Storage nodes kick certain drives until they act as though they have failed when really they haven't. You just have to reinsert them, then they go on about their happy way. It's sort of a bug."
"The initial setup is very painful. It's not straightforward, requires a lot of knowledge to get it going."
"The fact that it doesn't have all the data points we need and all the historical data that I would like. I find that a lot of the performance analysis is done through support, where they have something that we don't have. It would be nice just to have all that on-prem."
 

Pricing and Cost Advice

"We currently have a perpetual license, which is kind of unlimited, so we don't have the normal licensing cost, yet."
"If you don't look at the costs of the systems, the scalability is quite good."
"Its price is high. Cisco needs to work on the pricing model for this product. Nutanix or VMware are cheaper products, and they provide almost the same functionality. Its price is a big road blocker when we are working with an end customer, and Nutanix and VMware are in competition. If they can reduce its price, it is actually a better choice for customers."
"We would not have invested if we didn't feel the return was there for our customers."
"One of the challenges we have with HyperFlex is that they have a subscription fee for the operating system that runs on it, and if I remember correctly, it costs approximately $15,000 USD per month."
"There is a recurring cost for the VMware license and the HyperFlex licenses."
"The product is expensive. Other solutions are cheaper."
"Initially HyperFlex was a little costly, it was higher, but Cisco wanted to get into our company, so they gave us a fair discount."
"Its pricing is lower than our previous solution."
"Where we lost nearly 75 percent of our infrastructure due to a malicious attack and were able to recover two and a half hours into it due to the integration, it saved us and all of our customers. Because we were able to recover so fast from the attack, the solution paid for itself right there."
"There are the overall infrastructure costs. Even though the initial costing was higher, we calculated for year-to-year for five years. That brought us into a position where we decided, we have to go for HCI rather than having distributor systems."
"Its price is comparable to the competitors in the market."
"Its price is aligned with the market. In addition to the standard licensing fees, there is an integrator cost."
"All the licenses are included when you buy the program."
"This solution saved our organization time (35 percent) and money. We have a hefty group of developers, and if you multiply that by 30 to 35 percent, that is quite a bit of money."
"This solution reduced our maintenance costs. We were going to have to pay one to two million dollars to put in compute nodes. We are avoiding those costs."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Construction Company
12%
Manufacturing Company
8%
Construction Company
19%
Outsourcing Company
10%
Financial Services Firm
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise16
Large Enterprise58
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise9
Large Enterprise19
 

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Sample Customers

BluePearl Veterinary Partners, Ready Pac Foods, Bryant University, Bellevue Group, KPIT Technologies, City Harvest
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