No more typing reviews! Try our Samantha, our new voice AI agent.

Cisco Hosted Unified Communications Services vs PanTerra Unified Communications as a Service comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Hosted Unified Commun...
Ranking in Unified Communications as a Service
6th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
PanTerra Unified Communicat...
Ranking in Unified Communications as a Service
5th
Average Rating
9.0
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Unified Communications as a Service category, the mindshare of Cisco Hosted Unified Communications Services is 6.7%, up from 4.4% compared to the previous year. The mindshare of PanTerra Unified Communications as a Service is 4.9%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications as a Service Mindshare Distribution
ProductMindshare (%)
PanTerra Unified Communications as a Service4.9%
Cisco Hosted Unified Communications Services6.7%
Other88.4%
Unified Communications as a Service
 

Featured Reviews

it_user2493 - PeerSpot reviewer
Consultant at a integrator with 51-200 employees
Product review for Cisco Unified Communications as a Service
Enhances your stability while allowing network and company growth while concentrating on security. There is always the challenge of the upfront costs and change obstacles which will eventually be overcome by ROI.
Seamless onboarding, good support, cost-efficient, and the mobile app allows me to work from anywhere
The mobile app is the most valuable feature for me. I love the fact that I have my laptop on my phone and can work from anywhere without ever missing a call or message. I also can see what everybody is doing and who is available to take phone calls. The call recording feature is mandatory and allows me to review and coach my team to provide better customer service and learn from mistakes. With this capability, I can better their value in knowledge for future customers. This makes my job seamless and it reassures me that I can manage a team from home.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco Unified Communications Manager is a unified communications call control platform that can deliver the right experience to the right endpoint."
"Enhances your stability while allowing network and company growth while concentrating on security."
"Customer service, especially after-sales service, is the BEST thing about Panterra."
"I highly recommend Panterra!"
"Panterra's Communication Services are near perfect."
"Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuation."
"Panterra's solutions have brought everything into one place and now our communication is much more efficient."
"I love the fact that I have my laptop on my phone and can work from anywhere without ever missing a call or message."
"Panterra showed us that a company can succeed and strive through any difficulties and their technology allowed us to do it with peace of mind."
 

Cons

"Loss of advanced call-control functions such as transfer recall."
"There is always the challenge of the upfront costs and change obstacles which will eventually be overcome by ROI."
"I tried conference video calling once. I was on mobile while two others were on computers. It kept on freezing."
"The web interface isn't something I am crazy about, especially SmartBox."
"I think the price can be a bit better."
"The only thing I would like to see in the future is the implementation of Office Teams for forms use and sharing."
"Shipping cost was extra and we weren't told at the beginning. This comes under "hidden" charges."
"If pressed, I'd say their tech support helpline sometimes takes 10-15 minutes to respond; they can certainly improve that."
 

Pricing and Cost Advice

Information not available
"There is a zero startup cost and there were great options when they provided us a quote."
report
Use our free recommendation engine to learn which Unified Communications as a Service solutions are best for your needs.
920,223 professionals have used our research since 2012.
 

Overview

 

Sample Customers

IDEALondon, Lone Star College System, North West Redwater
CupBop Tampa Truck Driving School Masgras Personal Injury Lawyers Foster Transformer Company The Way Immigration Norwich Housing Authority Statewide Windows and Doors Biolase Donorlogix El Centro Regional Medical Center Evolve Bank and Trust IronWare Business Inteligence
Find out what your peers are saying about Cisco Hosted Unified Communications Services vs. PanTerra Unified Communications as a Service and other solutions. Updated: November 2026.
920,223 professionals have used our research since 2012.