No more typing reviews! Try our Samantha, our new voice AI agent.

Cisco Crosswork Network Insights vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Cisco Crosswork Network Insights enhances automation, productivity, and efficiency, but users find functionality more important than its high cost.
Sentiment score
6.4
SCOM users experience varied ROI, with advantages in monitoring and management offset by potential licensing costs and latency issues.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
Student at Rochester Institute of Technology
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
Project Specialist at FedEx
It provides excellent time-saving solutions to improve the managed network and cybersecurity.
Senior system engineer at Honeywell
 

Customer Service

Sentiment score
6.4
Cisco Crosswork Network Insights offers proactive, responsive support, with users rating it positively but noting areas for improvement.
Sentiment score
6.8
Microsoft customer service is generally viewed positively, with efficient assistance and experienced staff, despite occasional consistency issues.
They are also very responsive during physical meetings, especially when RCA is required.
Solution Architect at Dhanyaayai enterprise private limited
The customer support is very proactive and responsive compared to other competitors.
Project Specialist at FedEx
I am satisfied with the technical support of Cisco.
Security Engineer at European Public Prosecutor's Office (EPPO)
They often treat issues in isolation, not considering how one problem might relate to another.
Network Operations Center at Student Loans Company
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
Assistant Manager at SMS group GmbH
 

Scalability Issues

Sentiment score
5.8
Cisco Crosswork Network Insights excels in scalability and stability, supporting complex environments with consistent performance and reliable updates.
Sentiment score
6.9
SCOM offers scalable management, efficient load balancing, and high availability but faces challenges with non-Microsoft integration and diverse device monitoring.
Cisco Crosswork Network Insights supports large and complex environments.
Project Specialist at FedEx
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
Solution Architect at Dhanyaayai enterprise private limited
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
Assistant Manager at SMS group GmbH
 

Stability Issues

Sentiment score
9.0
Cisco Crosswork Network Insights is praised for its stability, reliability, and excellent customer service, emphasizing its key strengths.
Sentiment score
7.1
SCOM's stability has improved significantly, especially in newer versions like 2019, with proper configuration and resource allocation.
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
Assistant Manager at SMS group GmbH
SCOM is a bit unstable lately, primarily due to a lack of resources.
Network Operations Center at Student Loans Company
 

Room For Improvement

Cisco Crosswork Network Insights needs improved usability, AI integration, simpler setup, better documentation, and cost-effective solutions for optimal performance.
SCOM needs better dashboards, lower licensing costs, easier integration, improved reporting, enhanced support, and efficient alert management.
It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.
Project Specialist at FedEx
There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time.
Student at Rochester Institute of Technology
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
Solution Architect at Dhanyaayai enterprise private limited
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
ICT System Administrator at College of Europe
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
Network Operations Center at Student Loans Company
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
Assistant Manager at SMS group GmbH
 

Setup Cost

Cisco Crosswork Network Insights pricing could be costly for low usage but valuable within Cisco's ecosystem; AWS Marketplace offers options.
SCOM pricing varies with agreements, often part of cost-effective Microsoft packages, though licensing can be complex initially.
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
Senior system engineer at Honeywell
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
Student at Rochester Institute of Technology
The prices are good.
Project Specialist at FedEx
 

Valuable Features

Cisco Crosswork Network Insights offers streamlined management, real-time analytics, automation, security, and AI insights, benefiting network reliability and efficiency.
SCOM efficiently monitors Microsoft environments with integration, customizable dashboards, real-time reporting, and automated alerts for proactive management.
Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes.
Project Specialist at FedEx
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
Solution Architect at Dhanyaayai enterprise private limited
The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.
Student at Rochester Institute of Technology
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
Network Operations Center at Student Loans Company
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
Assistant Manager at SMS group GmbH
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
ICT System Administrator at College of Europe
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
33rd
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
SCOM
Ranking in Network Monitoring Software
15th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (2nd)
 

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of SCOM is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
SCOM1.5%
Cisco Crosswork Network Insights0.2%
Other98.3%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
902,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
42%
Outsourcing Company
10%
Healthcare Company
9%
Comms Service Provider
8%
Financial Services Firm
14%
Government
9%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise8
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
Regarding my experience with pricing, setup costs, and licensing for Cisco Crosswork Network Insights, those aspects are handled by the accountant and TAM teams, so I am not too aware of those deta...
What needs improvement with Cisco Crosswork Network Insights?
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning. Additionally, the licensing a...
What is your primary use case for Cisco Crosswork Network Insights?
My main use case for Cisco Crosswork Network Insights is that it provides real-time network monitoring, BGP and internet route monitoring, and predictive analysis. For real-time network monitoring ...
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
What is your primary use case for SCOM?
My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...
 

Comparisons

 

Also Known As

No data available
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Information Not Available
Dialog Telekom
Find out what your peers are saying about Cisco Crosswork Network Insights vs. SCOM and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.