

Centreon and Cisco DNA Center are key players in network monitoring solutions. Although Centreon is known for reasonable pricing and flexibility, Cisco DNA Center is often seen as superior due to its comprehensive features.
Features: Centreon's scalability supports unlimited device monitoring and integrates third-party modules for effective infrastructure monitoring through centralized dashboards. It offers customizable templates and advanced reporting capabilities. Cisco DNA Center provides centralized management, advanced analytics, and network automation, integrating seamlessly with Cisco devices to ensure detailed network visibility and health monitoring.
Room for Improvement: Centreon users suggest improvements in end-to-end monitoring solutions, enhanced mapping capabilities, and better integration with big data systems. They also want a more refined API and reduced complexity in reporting features. Cisco DNA Center users highlight the high cost and complexities in deployment and integration, especially with non-Cisco devices. They also seek better documentation and comprehensive training.
Ease of Deployment and Customer Service: Centreon offers various deployment models like on-premises, hybrid, and cloud options but has mixed reviews about customer service response times. Cisco DNA Center provides different deployment models and is praised for its global support and responsiveness, although the technical complexity can be a challenge.
Pricing and ROI: Centreon provides competitive pricing, especially with its open-source options, and offers good value for scalability and additional features. Cisco DNA Center, despite being costly, offers substantial value for large-scale central management projects with multiple licensing models that often justify the investment.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
I would rate Cisco support easily at nine out of ten.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
The support for Cisco DNA Center is good.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
When we communicate problems, they solve them effectively.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The deployment part is definitely an area for improvement.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Centreon's pricing is not very expensive.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
The most valuable features include AI-driven insights which make troubleshooting much easier.
| Product | Mindshare (%) |
|---|---|
| Cisco DNA Center | 0.8% |
| Centreon | 1.4% |
| Other | 97.8% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
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