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CA Process Automation vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
35th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Business Process Management (BPM) (7th), Application Infrastructure (6th)
 

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.3% compared to the previous year. The mindshare of IBM BPM is 6.0%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM BPM6.0%
CA Process Automation0.3%
Other93.7%
Process Automation
 

Featured Reviews

SJ
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ateeq Rehman - PeerSpot reviewer
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to debug and troubleshoot."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"The solution offers great notifications."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"It is transparent to business users because it is mostly picture based modelling."
"We are receiving good assistance from the technical support."
"The case management and its integration with process design are good features."
"The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX."
 

Cons

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Make some of the features more open source that way developers can have more flexibility."
"OCR capability should be added as a feature."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards."
"It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients."
"The options for customization could be improved. More customization using your own code would be beneficial."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"The debugging needs improvement. There is some confusion surrounding the debugging."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"IBM BPM cannot be considered a cheaply priced product. IBM BPM is a really expensive product compared to other companies. One needs to opt for the perpetual licensing model offered by IBM."
"​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
"The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
"The solution might be expensive, but I can't give you a precise number. In the market here, I've seen two main products for BPM: IBM BPM and Camunda. Camunda is very popular and open-source, so there's no direct comparison."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
"Due to its extensive features and capabilities, the product pricing is more aligned with medium—to large enterprises."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
 

Questions from the Community

Ask a question
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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Also Known As

CA IT Process Automation Manager
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about CA Process Automation vs. IBM BPM and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.