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CA Process Automation vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
8th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (4th), Application Infrastructure (8th)
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM BPM is 5.7%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
IBM BPM5.7%
CA Process Automation1.0%
Other93.3%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to debug and troubleshoot."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM."
"This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability."
"Provides the power to understand and automate processes."
"It helps improve your process through continual measurement."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
"There is a lot of visibility now, as it used to be a black box, but with BPM the business has more visibility into where the process is."
"Integration is a big plus for me."
"If you are looking for a good solution where you don't need to do multiple enhancements and there is a good troubleshooting and support team, you can definitely go ahead with this solution."
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"OCR capability should be added as a feature."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"I would like to see a lot more case studies."
"When you have to integrate files for enterprise applications, we call them ESIs, this requires a lot of work, because you have to first create the EF file and integration designer, which takes quite some time, before you can be able to consume a website."
"Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once."
"One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the process engine to help."
"IBM's technical support is not enough. We don't get good responses from technical support."
"IBM BPM's price could be improved."
"More features for user management and dynamic role change."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The price of the solution is fair for an enterprise solution that has both cloud and on-premise deployments and when comparing to competitors. Recently IBM has introduced Cloud Pak which allows for more flexible licensing options for automation and other features."
"I rate the tool's pricing a seven out of ten."
"It is pricey."
"The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
"It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
"IBM could improve the price. It is far too expensive."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
"The product is expensive considering the hardware and software costs."
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Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
14%
Manufacturing Company
13%
Performing Arts
7%
Financial Services Firm
20%
Manufacturing Company
9%
Construction Company
9%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What needs improvement with IBM BPM?
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away. IBM BPM is complicated to install...
 

Also Known As

CA IT Process Automation Manager
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about CA Process Automation vs. IBM BPM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.