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C3 AI vs Sendbird comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

C3 AI
Ranking in AI Customer Experience Personalization
15th
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
AI Data Analysis (15th), AI Sales & Marketing (9th), AI Content Creation (12th), AI Procurement & Supply Chain (4th)
Sendbird
Ranking in AI Customer Experience Personalization
3rd
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
7
Ranking in other categories
Help Desk Software (10th), Enterprise Social Software (6th), AI Customer Support (3rd)
 

Mindshare comparison

As of May 2026, in the AI Customer Experience Personalization category, the mindshare of C3 AI is 1.2%. The mindshare of Sendbird is 2.5%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Sendbird2.5%
C3 AI1.2%
Other96.3%
AI Customer Experience Personalization
 

Featured Reviews

reviewer2795349 - PeerSpot reviewer
Group Head of Data Strategy & Enterprise Governance at a consumer goods company with 10,001+ employees
Struggled to justify enterprise adoption but have valued broader developer accessibility
If I could change or add anything to improve C3 AI, I would suggest making it not just an AI platform, but a data and AI combined platform, as bringing in data management elements, governance, and cloud features is critical. The real AI and modeling represent only 20 percent of what is needed; there is over 80 percent in the rest of the world that should be addressed. Given Tom Siebel's deep understanding of corporate work and his network, integrating C3 AI with other ERP solutions such as Oracle, SAP, or Microsoft is essential. If C3 AI can be an enterprise platform, embedding more data elements and ensuring seamless integration with other ERP solutions would significantly enhance its capabilities and attractiveness. If someone told me that they have SAP, and C3 AI can seamlessly integrate the data and perform action calls between SAP, allowing me to operate on C3 AI as I would on SAP, that would be a killer feature for me. I would suggest avoiding traditional licensing sales as it is too expensive; the starting price is too high. Considering a subscription model or a pay-per-use model is the best business structure for AI or data solution vendors. The pay-per-use model benefits usage, as the more you use, the more successful you become with the platform.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have noticed improvements in efficiency, reduced downtime, and time saved for my team, as it is quite integrated through the source ML pipeline to report to general customer UI, functioning as one platform that takes care of everything, thus improving efficiency, optimization, and increasing project deliverables."
"One of the best features C3 AI offers is that you do not need to learn Python or any specific machine learning programming language; you can use C3 AI with JavaScript."
"The biggest strength of C3 AI is how much it handles in one platform: data integration, model deployment, governance, monitoring, and application development."
"In the first phase alone, there was approximately $90 million in savings, which reduced about 5% of inventory."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"Sendbird is very flexible, and they have made great strides towards optimization."
"There are many useful features with Sendbird."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"Sendbird is reliable and generally crash-free."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
 

Cons

"C3 AI can feel very enterprise-heavy. For smaller teams, it may feel excessive."
"However, I sometimes hear from colleagues that hallucination is an issue."
"We even failed to open any doors for C3 AI; there are no smaller wins, learning opportunities, or process improvements, even if the main goals were not met."
"The reason I chose eight out of ten is that as a user of C3 AI, I found the operational aspect not easy to understand; it is a bit tricky, and you should have more core knowledge to navigate C3 AI."
"Their pricing is very high compared to competitors, which is a concern for us."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"The documentation for integrating with the Flutter framework is lacking detailed information."
"More analytics tools could be integrated into Sendbird."
"I thought that there should be the audio and the video call functionality as well."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
 

Pricing and Cost Advice

Information not available
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Construction Company
36%
Comms Service Provider
11%
Energy/Utilities Company
9%
Manufacturing Company
5%
Construction Company
23%
Healthcare Company
10%
Media Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for C3 AI?
From my experience, I see the pricing, setup costs, and licensing of C3 AI as quite expensive; even a CTO from a globally leading consumer goods company feels it is too expensive and does not want ...
What needs improvement with C3 AI?
From a features perspective, I cannot identify specific areas for improvement, but for me, the platform feels satisfying. However, I sometimes hear from colleagues that hallucination is an issue. O...
What is your primary use case for C3 AI?
I was involved in testing, and the main use case is more focused on sourcing. The sourcing team is using C3 AI apps for inventory management and saving inventory data. C3 AI is used by the sourcing...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Comparisons

 

Also Known As

No data available
Sendbird Calls, Sendbird Desk
 

Overview

Find out what your peers are saying about C3 AI vs. Sendbird and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.