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Bugcrowd vs Lumen Managed Security Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bugcrowd
Ranking in Managed Security Services Providers (MSSP)
11th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
4
Ranking in other categories
Bug Bounty Platforms (2nd), Penetration Testing Services (3rd), Attack Surface Management (ASM) (10th), AWS Marketplace (40th)
Lumen Managed Security Serv...
Ranking in Managed Security Services Providers (MSSP)
9th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Managed Security Services Providers (MSSP) category, the mindshare of Bugcrowd is 1.1%, up from 0.6% compared to the previous year. The mindshare of Lumen Managed Security Services is 1.1%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP)
 

Featured Reviews

George Devasia - PeerSpot reviewer
Efficient reports simplify tracking and feedback for cybersecurity submissions
I am a developer working in cybersecurity, and I use Bugcrowd to help companies remove vulnerabilities from their websites. I report vulnerabilities found in applications or customer platforms through Bugcrowd's cloud platform. This allows the cloud team to track submissions, and then the client…
Kevin-Wilson - PeerSpot reviewer
Proactive reporting enhances network security
Customer service is dependent upon account teams. It varies from one client to the next and is inconsistent. It's not about the payment, rather, it's about the size of their spending. For instance, a small shop at the end of a street compared to an IBM, with IBM spending significantly more, receives more support. Is that fair? I think a client is a client.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the features I like most about Bugcrowd is the ability to create a report in a very easy way."
"Working on Bugcrowd has made me a better security engineer since it provides a competitive environment to report successful vulnerabilities."
"I believe Bugcrowd is highly stable."
"I would rate Bugcrowd a ten out of ten."
"Bugcrowd has programs that disclose rewards and invite researchers to new programs."
"The most valuable aspect of Bugcrowd is that it provides a long list of different websites or web applications where I can report vulnerabilities."
"Bugcrowd's support team is very active and supportive."
"When I start going with the larger players, it becomes a comfort level. It becomes about the reporting, the dashboarding, and the proactiveness from a reporting perspective."
 

Cons

"The triaging process has slowed down compared to three years ago."
"The triaging process has slowed down compared to three years ago. It now takes more time to resolve a reported vulnerability and receive the payout."
"There is room for improvement in Bugcrowd's response time when customer input is needed for resolving tickets."
"There is room for improvement in Bugcrowd's response time when customer input is needed for resolving tickets. If this time could be minimized, it would be very helpful."
"Bugcrowd should provide more access to the reports, similar to HackerOne, allowing for full disclosure once a bug is resolved, so researchers can learn from them."
"Bugcrowd should provide more access to the reports, similar to HackerOne, allowing for full disclosure once a bug is resolved, so researchers can learn from them. They should improve the responsibility type and response time of their customer support, especially when the issue is urgent."
"Client support and reporting need improvement."
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853,831 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
University
10%
Comms Service Provider
10%
Financial Services Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Bugcrowd?
I understand the pricing, and it involves rewards of at least one thousand dollars.
What needs improvement with Bugcrowd?
The tool itself could be improved. I hope to improve next time and perform better.
What is your primary use case for Bugcrowd?
I use Bugcrowd ( /products/bugcrowd-reviews ) for finding bugs and vulnerabilities. I have been using it for two years. Besides Bugcrowd ( /products/bugcrowd-reviews ), I also use HackerOne ( /prod...
What is your experience regarding pricing and costs for Lumen Managed Security Services?
I demand from an SLA, and this is where the contracts come into play. I write contracts, develop improved SLAs, improved rates, terms, support, and turnaround times. That's where I add the most val...
What needs improvement with Lumen Managed Security Services?
Client support and reporting need improvement. A more proactive than reactive approach to issues or events is necessary.
What is your primary use case for Lumen Managed Security Services?
I use the services for network security, which ties in with my firewalls and what is shared internally and externally.
 

Comparisons

No data available
 

Also Known As

No data available
CenturyLink-Savvis Managed Security Services, CenturyLink Managed Security Services
 

Overview

Information not available
 

Sample Customers

Zephyr Health, Barracuda Networks, Western Union, Instructure, Aruba Networks, Pinterest, CARD.com, WINK, (ISC)2, StatusPage, WHMCS, Movember
First Southwest Bank
Find out what your peers are saying about Check Point Software Technologies, Secureworks, Ace Cloud Hosting and others in Managed Security Services Providers (MSSP). Updated: January 2025.
853,831 professionals have used our research since 2012.