I was their technical support for a year. The support is pretty good. Locally, it is available in the United States. They provide technical support to distributors such as Appnet and Arrow first. It's the first line of defense. Then you progress to a higher level of support. They have people, such as experts, all over the country who interface and provide fairly quick solutions, as well as hardware and software reviews. They can also return to the original developers in Taiwan. Broadcom is a Taiwan-based company. They can return to those guys. There are some guys in Israel that they collaborate with. It's pretty good in terms of support but it all comes down to money or the size of the opportunity. They will bend over backward to provide tons of direct support if the opportunity is large enough. If it's a small opportunity, you are not as fortunate.
