Bold360 vs FreshChat comparison

GoTo and Freshworks are both solutions in the Live Chat category. GoTo is ranked #6, while Freshworks is ranked #16. GoTo holds a 7.2% mindshare in LC, compared to Freshworks’s 1.1% mindshare.

Bold360

48 Views
22 Comparison Views

FreshChat

21 Views
10 Comparison Views

Bold360

FreshChat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bold360 and FreshChat based on real PeerSpot user reviews.

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: May 2025).

Buyer's Guide

Live Chat

May 2025

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Helped 852,649 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bold360

Ranking in Live Chat

6th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

FreshChat

Ranking in Live Chat

16th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Live Chat category, the mindshare of Bold360 is 7.2%, up from 4.8% compared to the previous year. The mindshare of FreshChat is 1.1%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat. Updated: May 2025.

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852,649 professionals have used our research since 2012.

Comparisons

No data available

Product Reports

Buyer's Guide

Live Chat

May 2025

Download Bold360 product report

Buyer's Guide

Live Chat

May 2025

Download FreshChat product report

Also Known As

BoldChat

No data available

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

GoTo

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

Freshworks

Sample Customers

The North Face, Vodafone, Intuit

Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat. Updated: May 2025.

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852,649 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.