BMC TrueSight and Spiceworks compete in the IT asset management and monitoring category. BMC TrueSight seems to have the upper hand due to its comprehensive monitoring capabilities and enterprise-level features, although its complexity and cost may temper its appeal for smaller organizations.
Features: BMC TrueSight offers advanced event management integration for diverse IT assets and supports AIOps and root cause analysis, providing a unified global view of hardware, OS, and application layers. It is valued for monitoring, service management, and event management capabilities. Spiceworks, on the other hand, is tailored for SMBs and provides a free asset management and help desk solution. It excels in inventory management, network scanning, and ticketing, making it ideal for startups.
Room for Improvement: BMC TrueSight users suggest that the deployment complexity and cloud environment monitoring could be streamlined. Enhancing reporting, documentation, and the root cause analysis module with fewer agents would be beneficial. More out-of-the-box features and improved pricing models are needed. Spiceworks users identify ticketing, performance, and GUI as areas needing improvements, along with scalability, automation features, and enhanced network mapping. Its lack of enterprise-level capabilities also requires addressing.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment requires significant resources, supported by valuable but variable technical support. Spiceworks, being free, relies on community support, though larger organizations may encounter hurdles in integration and deployment processes.
Pricing and ROI: BMC TrueSight's higher cost reflects its extensive feature set and complex licensing, justifying investment through operational efficiencies in larger organizations. Spiceworks is free, making it highly accessible for SMBs seeking comprehensive features without initial costs, though it may lack advanced functionalities for larger enterprises.
I would rate their technical support a nine out of ten.
There are some complexities with deployment that could be improved in BMC TrueSight.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Additionally, it is free software.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.2% |
| Spiceworks | 0.5% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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