BMC TrueSight and DX NetOps are leaders in IT infrastructure and network monitoring solutions. Based on comprehensive features and ease of deployment, DX NetOps holds a competitive edge for those seeking simplified initial setups and hybrid cloud compatibility.
Features: BMC TrueSight provides consolidated views across various IT environments and supports extensive customization through knowledge modules for infrastructure and application monitoring. It offers comprehensive event management, which enables detailed root cause analysis. DX NetOps delivers strong network monitoring and predictive analytics with features like automation through AI and a topological view for network simplification.
Room for Improvement: BMC TrueSight struggles with complexity in setup requiring significant resources and time. Enhancements in reporting, cloud monitoring, and integration with external tools are necessary. Consistency in technical support and improved documentation are also needed. DX NetOps would benefit from broader integration with more tools and enhanced communication methods beyond SNMP. Improvements in documentation and response times for support are also recommended.
Ease of Deployment and Customer Service: BMC TrueSight is mainly on-premises, demanding high setup complexity and hardware resources. Customer service experiences vary with mixed technical support. In contrast, DX NetOps offers hybrid cloud deployment models, making the initial setup more straightforward. However, its customer service also shows variability in responsiveness, indicating room for improvement in technical support efficiency.
Pricing and ROI: BMC TrueSight has a higher pricing tier, especially for large deployments, and complex licensing. Despite this, it delivers strong ROI through comprehensive monitoring, reducing IT operation costs, and enhancing efficiency. DX NetOps, though seemingly costly upfront, becomes more competitive with available discounts for loyal customers, offering substantial value that justifies its expenses in enterprise-level network management. Both platforms emphasize long-term ROI through increased efficiencies and operational cost reductions.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
I would rate their technical support a nine out of ten.
Creating a support case based on priority allows for immediate responses.
Everything about DX NetOps is perfect, including the interface, technical support, and pricing.
They are fast, responsive, and have technical expertise.
The product is very scalable, to the maximum.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
There are some complexities with deployment that could be improved in BMC TrueSight.
Different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
I would particularly like it to integrate with the Symantec portfolio and the Carbon Black portfolio.
BMC TrueSight licensing costs are on the more expensive side.
I think the pricing is expensive.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
The most valuable feature in DX NetOps is the topological view, which is the network topological view.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 2.9% |
| DX NetOps | 1.4% |
| Other | 95.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
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