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BMC TrueSight Operations Management vs SolarWinds Server and Application Monitor comparison

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Buyer's Guide
BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor
July 2022
Find out what your peers are saying about BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor and other solutions. Updated: July 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the event management part.""Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale.""I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements.""The solution has a very good business event manager tool.""BMC TrueSight Operations Management is easily scalable.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

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"It's good at monitoring system-specific things like ports, services.""The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor.""SolarWinds SAM has provided us with dynamic thresholds based on historical trends and requirements. The threshold gets configured automatically, so it's no longer necessary to configure it manually every time.""The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent.""The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up.""Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes.""The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best."

More SolarWinds Server and Application Monitor Pros →

Cons
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.""The solution is overly complex.""The UI for the end users could be improved and more flexible than it is now.""It would be better if the initial setup and deployment were more straightforward.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

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"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now.""It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle.""It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that.""SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring.""SAM's software-defined network monitoring capability is also low and could be improved.""Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on.""The stability, flexibility, and ease of use could be improved."

More SolarWinds Server and Application Monitor Cons →

Pricing and Cost Advice
  • "Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
  • "The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
  • "BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
  • "Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
  • "They have changed the licensing fees."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."
  • "Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
  • "I think SolarWinds' pricing is very decent compared to other competitors in the market."
  • "We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."
  • More SolarWinds Server and Application Monitor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.
    Top Answer:BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Small, medium, and large-sized companies can afford it. Its licensing model is simple and… more »
    Top Answer:The UI for the end users could be improved and more flexible than it is now. If it becomes more flexible, it will be the best interface among all ITSM centers.
    Top Answer:The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's… more »
    Top Answer:We pay for licenses. It's less expensive than AppDynamics, which requires you to pay for each node.
    Top Answer:SolarWinds' interface is slow, and this is a global concern. Every SolarWinds user complains about the sluggishness. The response is slow. If you browse from one page to another, you have to wait. Our… more »
    Ranking
    Views
    10,685
    Comparisons
    6,380
    Reviews
    6
    Average Words per Review
    421
    Rating
    8.8
    Views
    8,158
    Comparisons
    6,521
    Reviews
    7
    Average Words per Review
    475
    Rating
    7.4
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    SolarWinds SAM
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

    Offer
    Learn more about BMC TrueSight Operations Management
    Learn more about SolarWinds Server and Application Monitor
    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Andr. L. Riis AS, NetSuite
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Healthcare Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider13%
    Financial Services Firm10%
    Government8%
    REVIEWERS
    Financial Services Firm27%
    Construction Company18%
    Recruiting/Hr Firm9%
    Energy/Utilities Company9%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider14%
    Government11%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business42%
    Midsize Enterprise13%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise9%
    Large Enterprise77%
    REVIEWERS
    Small Business38%
    Midsize Enterprise17%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor
    July 2022
    Find out what your peers are saying about BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor and other solutions. Updated: July 2022.
    610,229 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 8th in Application Performance Management (APM) with 9 reviews while SolarWinds Server and Application Monitor is ranked 11th in Application Performance Management (APM) with 7 reviews. BMC TrueSight Operations Management is rated 8.8, while SolarWinds Server and Application Monitor is rated 7.4. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "The component and cable monitoring features are good, but the interface is slow ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, AppDynamics and Amazon CloudWatch, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, AppDynamics, Dynatrace, Microsoft Endpoint Configuration Manager and New Relic APM. See our BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.