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BMC TrueSight Operations Management vs SolarWinds Server and Application Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (28th), Cloud Monitoring Software (19th), AIOps (13th)
SolarWinds Server and Appli...
Ranking in Application Performance Monitoring (APM) and Observability
19th
Average Rating
8.0
Reviews Sentiment
5.0
Number of Reviews
42
Ranking in other categories
Server Monitoring (11th), Active Directory Management (10th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 0.8% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Carlos Camargo - PeerSpot reviewer
Provides user-friendly API features and has straightforward deployment process
One product area that could benefit from improvement is the synchronization of licensing periods across different modules. The misalignment of licensing terms can present commercial challenges when adding new modules or additional pollers. Additionally, the granularity of polling times for specific components could be enhanced to better meet individual customers' needs without impacting the entire polling pool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The major advantage of the product is estate management."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It is a scalable solution."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"I believe that the ease of use and UI is great"
"The Event Management is outstanding; still is the most interesting part of the product."
"We can verify uptimes as another source of keeping devices in compliance."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"Identifying the problem statement is easy."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"SolarWinds is a very stable platform compared to others on the market."
"This product can monitor application environments no matter where they reside and provides capabilities for deep insight into infrastructure."
"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"The more valuable feature of this solution is the Exchange feature."
"We manage SolarWinds ourselves without outsourcing its services."
 

Cons

"The solution is overly complex."
"It would be better if the initial setup and deployment were more straightforward."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The solution is a little obsolete."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The pricing could be better."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"The product does not explain why a problem occurred."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"The tool's AppStack needs to improve in the storage monitoring part. It should also include an analytics and recommendation approach. If I have found a fault in a server or application, I would like to know what caused it and how do I recover from it."
"One area that could benefit from improvement is its performance"
"The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool."
"The stability, flexibility, and ease of use could be improved."
 

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"It is a relatively inexpensive solution."
"Pricing is very high."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."
"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."
"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."
"The solution is overpriced in terms of application management."
"Pricing and licensing is fair for what you get. It does have a great bang-for-the-buck appeal."
"Nagios XI, WhatsUpGold, Uptime Software, PRTG, Manage Engine, and SpiceWorks are the other tools that have lower pricing and licensing costs. However, they can't compete with SolarWinds when it comes to the features and functionality that SolarWinds can provide."
"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."
"I like the pricing for this SolarWinds product."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Educational Organization
19%
Computer Software Company
11%
Financial Services Firm
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What needs improvement with SolarWinds Server and Application Monitor?
There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...
 

Also Known As

ProactiveNet, TrueSight Operations Management
SolarWinds SAM
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Andr. L. Riis AS, NetSuite
Find out what your peers are saying about BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor and other solutions. Updated: June 2025.
859,687 professionals have used our research since 2012.