We performed a comparison between BMC TrueSight Operations Management and Goliath Performance Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"It works irrespective of the operating system we’re running."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Offers a diversity of features."
"I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The solution's support service could be better."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"Issues with generating reports; consistency is not there."
"I would love to be able to tell what ISP the user is coming from."
More BMC TrueSight Operations Management Pricing and Cost Advice →
Earn 20 points
BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 48 reviews while Goliath Performance Monitor is ranked 61st in IT Infrastructure Monitoring. BMC TrueSight Operations Management is rated 8.2, while Goliath Performance Monitor is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Goliath Performance Monitor writes "Monitors well with Citrix, stable, and the support is very responsive". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Goliath Performance Monitor is most compared with ControlUp and Zabbix.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.